Kaiser Permanente Riverside Medical Center

I had an appointment for lab work at 10:20 a.m. I arrived at 10:05 a.m. and checked in. I was seen about 3 minutes later. Harjeet Kaur is such a lovely woman. She was incredibly friendly and professional. I was particularly impressed at her multitasking skills when the person on the other side of my booth was not feeling well and she was able to coach the phlebotomist next to her while still drawing my blood. She was very gentle and extremely efficient. Give this woman a raise!!!!

The ER staff, 4 west, EVS, food service, transportation and my hospitalist were so wonderful and patient with me. It was a very difficult stay for me. Your staff was so patient and kind and reassured me several times that I was there to get better and that they were there to help in anyway they could. I have told many family and friends about how wonderful I was treated. Thank you so much.

Erica was the BEST phlebotomist I've EVER had. I didn't even feel the needle going in. She was very compassionate when I told her I don't like looking at the needle. She did a great job distracting me from the blood work with kind questions about my upcoming day. 10/10 I want her as my phlebotomist EVERY time!

Subject: Outstanding Service – Tony Jaworowski Dear Supervisory Team, I am writing to share my gratitude for the exceptional service provided by Tony Jaworowski at Kaiser Permanente. Since our family began visiting Kaiser for our eyewear needs, Tony has been a standout. On today’s date, while assisting another representative, Tony noticed that my glasses—provided by the Veterans Administration—did not fit correctly. Without any prompting, he offered to help. He took the initiative to ask for my glasses, thoroughly cleaned them, straightened them, and ensured they fit better than ever before. This level of care and attention speaks volumes about Tony’s dedication, professionalism, and compassion. I truly believe his efforts reflect incredibly well on him and the entire organization. Please extend my sincere thanks to Tony—his commitment to customer care does not go unnoticed. Best regards, Ed Arevalo

This is my daughter‘s first time getting her blood drawn the phlebotomist Raynil was great she made my daughter feel comfortable, made her laugh so she was secure and letting her draw her blood. She was quick and painless and she had a very beautiful disposition, good attitude, beautiful smile

My hospital state was extremely pleasant. Even though I was dealing with health issues, I was well taken care of which put my mind at ease and definitely helped me recover faster. The nursing staff were amazing and they were always there whenever I needed them.

The Lab was so quick with calling us back. Jessica was so welcoming and kind and made us feel comfortable. She pulled blood on our 4 day old baby and she didn’t even cry. That made my day. I definitely feel like it was her nurturing energy that we all felt including our baby. 10/10 Thank you!

My sister was extremely sick and admitted to Kaiser Permanente Riverside. I want to begin by saying that the nurses who cared for her were kind, attentive, and compassionate. We truly appreciate the care they provided during such a frightening time. Kaiser Hospital in Riverside. Unfortunately, our experience with Dr. Duy Hao Phan was the complete opposite. From the moment he entered the room, he made us feel unwelcome, dismissed, and not valued as my sister’s family. When my parents arrived to see their daughter, he asked my mother, “Who are you?” After she explained she was my sister’s mother, he responded with an attitude, “Do you have a name?” He then repeated this behavior with my father and immediately asked him, “Do you habla inglés?” This comment was extremely inappropriate and offensive. No one should assume that someone does not speak English, especially when it was very clear that we did. The interaction felt rude, judgmental, and completely unnecessary. Throughout the entire visit, Dr. Phan showed little to no empathy or compassion. He never took the time to explain my sister’s blood work or urine test results, despite multiple tests being done. Instead, he made us feel rushed, as though we were an inconvenience, and behaved as if he simply wanted to discharge her with pills and move on. Because of his lack of communication and concern, we requested a second opinion. His response was dismissive and filled with attitude. He said we could see another doctor “tomorrow.” When we asked again, he appeared offended and said, “Okay, I won’t be here tomorrow. Another doctor will be here.” This response felt unprofessional and retaliatory rather than reassuring during an already stressful situation. This experience was honestly shocking. I have never encountered a doctor with such poor bedside manner, especially in a hospital setting where patients and families are scared and vulnerable. We were made to feel like a transaction rather than human beings who were deeply worried about a loved one. Kaiser Permanente needs to seriously address bedside manner, cultural sensitivity, and empathy. This experience was unacceptable and should not happen to any family seeking care for someone they love.

This urgent care is by far the fastest and friendliest I've ever visited! Yesterday was my second visit in the past two weeks. The first time, my daughter had pneumonia -- we saw the NP, got sent for X-rays, had the results, and were picking up her medication all within an hour! Yesterday, I made an appointment for 2:20 PM, checked in, was called in right away, and had my prescription in hand in less than 30 minutes. My kids were getting sick often when they first started daycare, so I've had to bring them here several times, and every single visit has been consistently excellent. The wait times are always short, and the staff is incredibly kind and professional. The doctors truly listen to your needs, and although they do a great job of getting you in and out quickly, the visit never feels rushed. I actually live closer to the Fontana location, but after waiting almost 7 hours to be seen at the ER once, I refuse to go there again and don't mind driving further. This location truly stands out for its efficiency, compassion, and quality of care. Keep up the amazing work! Thank you for always giving us the best care.

I brought my wife to Kaiser Riverside and I have to say -- they are FAST, organized, and very professional. From the moment we checked in, the staff made everything smooth and stress-free. We didn't spend hours waiting around; instead, we were seen quickly and taken care of with kindness and efficiency. Everyone we interacted with showed genuine care, which really put us at ease. Huge thanks to the team here for making what could've been a stressful visit feel effortless. Highly recommend Kaiser Riverside for anyone who values great service and professionalism!

This review is based on the urgent care, came in here for my cousin and it wasn't the BEST experience. The check-in process was slow, and the wait time was way longer than expected - even though she was clearly in pain. Staff seemed overwhelmed and not very communicative. That said, once she was finally seen, the nurse who helped her was kind and professional but the overall process felt disorganized. P.S. nice building though

I called to get my prescriptions refilled since changing providers. I was told someone would call me within 24 hours and would help me before my appointment in 7 days, that I had to make 3 times as this place keeps trying to send me to a doctor 1.5hours away from where I live. Last week when confirming my appointment, the lady on the phone said show up here, go to 4th floor room 426.. Never mentioned that there is 4 huge buildings, that I need to check in at a specific place etc. So now I've been stuck waiting here for well over an hour and who knows how much longer if ever I will be called in. As a first time, this is horrible and I honestly am going to to go back to blue and recommend that my team members do as well.

I was seen by Dr. Jennifer Kim on 10/23/25. She is an amazing doctor who takes the time to talk with you, answer any questions, and address your concerns. She's the kind of doctor our medical community needs.

I've come here a lot in the past mostly for the ER and Urgent Care which has always been good for me. Well one ER visit when they realized nothing was wrong with me, they treated me like a peasant wasting their time Lol! But I was having bad side effects from Gabapentin and it really messed up my mobility but they ensured everything was fine and to just stay home a few days and rest. As for the routine appointments and procedures, its usually hit or miss here. And the people from the reception to doctors the experience usually varies. Honestly my husband still goes here until they open up the new location closer (Murrieta/Wildomar). I go here if we can't make it to San Marcos. So my praises go to the Hospital and ER-Urgent Care, as they are one of the few locations that is efficient in that. When I was seen in the ER & stayed 1 night in the hospital, the quality of care was phenomenal to me. They really care about their patients. Parkings being under construction so pack your patience during the week.

Seniors beware. KAISER can be user unfriendly for us . Long waits, long lines, and difficulty navigating the system and the facilities. Everything is online and do it yourself. They don't treat pain effectively. The Pharmacy decides when you must change or discontinue Meds, not the doctor . They cant prevent a strike that impacts services. They are better at Obstetrics and Pediatrics. Just my experience over the last 35 years.

disgusting workers they have TERRIBLE ATTITUDES. it's honestly really scary that people in charge of your health can be such mean individuals. the care was terrible as well, they rushed us out and tried to dismiss everything i was saying about my symptoms. the care i got was for primary care.

Kaiser rheumatology just let's you suffer. Huge flare up, foot is unbelievably enlarged. Very painful. Beyond painful. She still wont/ hasn't prescribed ANY pain medicine whatsoever. What is wrong with some drs such as her to just leave patients to suffer. Crazy. Crazy

It is 7:16 Laboratory is not open.so frustrating when you have to go to work ugh!people should be on time

This is an update from a previous billing issue I had. Not sure if it was the previous review that helped get this resolved. I need to thank Dominique for taking the time to help me with this issue. It took me many phone calls and emails and finally had a pleasant outcome with Dominique. Sending a hug through this text, Thank you for caring.

I would like to recognize nurse practitioner Kelly and LVN Hannah B in the urgent care for being patient with my daughters visit and follow up, both health care workers we're very understanding, caring, kind, showed professionalism, very positive and patient with us. All my questions and concerns were answered, care was 10/10 and my daughter is feeling better now after the visit. I'm not sure who the rest of the nurses are but I would like to recognize them as well for helping with my daughter procedure as well very professional and following sterile/aseptic techniques. Thank you again Kaiser Riverside urgent care !

I went to urgent care around 7ish. Got checked then they sent me to get labs and xray, without giving me any medication. So there I go to labs, that was quick and easy, then went time for xray and mind you urgent care ordered a STAT. Once I got there they said they it would be a two hour wait. Huh! I'm in pain though! Not even 20 min after urgent care calls me back to give me medicine since they missed that. So I had to walk back upstairs to get the meds and walk back down to wait to do the ultrasound. Once that was done they directed me to emergency room. I waited about 4 hours and nothing. Mind you I'm still in pain and everyone else has gone in and I'm just sitting here waiting in pain. I already got my lab and ultrasound results. I was so irritated and hungry that I arrived at 7ish and it was now 12:30 am and no Dr has seen me yet from the emergency room. I walked up to the window and some Medical assistant "Susana" right away gave me attitude and said I had to go to another window! Um excuse me what happened to customer service? She belongs in the back cuz she had just clocked in and was already giving patients attitude, hello you work in the ER have some sympathy for those who have been waiting hours in pain and hungry. She definitely needs more training because I also heard her talking about another patient who was at the check out window as "Susana" walked by . I work in the medical field so I know HIPPA. I will be calling Kaiser main office. And "Susana" also refused to give me the first letter of her last name and she refused and said she's not comfortable giving her last name because she's had too many ppl do things, so that means she has had more complains. Kaiser needs to review her job application. Sadly growing up Kaiser was the best, now Kaiser lacks so much customer service. Do better Kaiser!

I went in for thyroid surgery to remove my whole thyroid with Dr. Fleck on 11-22-24. When I came out of surgery, I was barely awake when they took me back in because of a hematoma growing on my throat. After second surgery, I was told I would have to stay the night. The surgery and Dr. Fleck and his staff were great. Going up to the 5th floor to stay overnight was a nightmare, They had me on an IV and so you pee a lot. They put something between my legs to catch the pee, but it wasn't in right and I was going on the bed. I had a little male nurse that night & I asked him to fix it, as I was laying in pee, and he acted like he didn't understand me and left. When he came back in later, I told him again and just walked out. I was wet, cold and so uncomfortable, and tried to move the sheets away from me but no luck. The bed was soaked. I was sleeping and missed my dinner, breakfast and lunch. No one woke me up and just took it away. I was so mad and hungry, so they gave me Jello and ice chips until I saw the doctor. He walked in and I said, "I want to go home" and he released me. I was so glad to leave the 5th floor. Please make sure your nurses speak and understand English.

One of the best Physician Assistant is Albert Carrasco. He is very knowledgeable, knows how to treat the symptoms and knows what medications to prescribe. I'm very thankful for him, he gets me better every time I see him.

We were transferred here (Kaiser Riverside) via ambulance from Rancho Springs Emergency Department in Murrieta since that hospital does not perform surgery on minors. We arrived here at 2:45 AM. I asked the nurse on the day shift when is my son going to get surgery. They said they didn't know and she was not his nurse (ummm ok, so you're not going to ask someone who might know? That's fine I'll just Yelp about this place & the people... I got time!!!) Everyone in the night shift was kind, courteous and helpful. Very sweet!! Impressive care & service!! Day shift on the other hand is another story... it's like night & day (no pun intended lol). I am referring specifically to Patient Rooms 5101-5116. The night shift staff here are very attentive and has that "caring heart" essential to the Healthcare service industry. The staff here needs to be more compassionate and caring (like night shift is). 6AM - Staff from surgery team checks on my boy to confirm what he has and explains a bit of the procedure. Then goes on to tell me that he doesn't know what place in line he is, etc bla bla bla. Ok we wait... My son's roommate had to call the nurse station 4 times within 15 minutes bc he needed to use the restroom so they could unhook him from the IV... no one came to help him until the 4th call. Wth!! The boy had to wait 15 minutes to go to the restroom. Then the nurses and staff attending to my son and the other boy in their room were very rude, short, and act like they hate their jobs. If that's the case don't be in the Healthcare industry where your utmost service, compassion, and care are vital to your line of work.... choose a different profession if you don't have that "caring heart". 9:15 AM - Surgery team goes in the room explaining post op instructions and tells me "Unfortunately, there's only 1 operating room in the emergency department and there are other people in line in front of him but the problem is that we don't know when they'll call him so it could be in the next hour, it could be tonight..." Wtf!?!?! This Kaiser in Riverside is a huuuuuuge hospital and they only have 1 (ONE) operating room in the ER!?!?!? So there a possibility he won't even get surgery until tomorrow!!! The most frustrating part is the wait and lack of sleep. As a mother I could not leave my boy's side regardless even when the hubby came to relieve me... and I did not sleep either... I sat there watching him sleep. Surgery team finally takes him downstairs to prep him and took him to the OR. The staff in the Surgery area were very nice and caring. Surgery was about an hour and another hour for observation before being discharged. I guess it wasn't too bad, the entire experience was 36 hours. I want to give this place most stars bc the night shift nurses were amazing. However, the day shift nurses are the reason for 2 less stars. Be better, please!

i thought kaiser had the best benefits so i went with them , i will be switching carriers this year when possible. Don't waste your time here i've made multiple appointments for the same issue and now that ive been recommended for nose surgery i haven't had any update on when my procedure is even though i was told they would call me to set up an appointment in a week it has now been almost a month. They really don't care about you here and are in no rush to get anything done for you

The service was great all the way around so 5 stars with that, now the parking sucks big time who ever thought of the parking arrangements needs to get there head examined ASAP

The Valet Parking is tremendous! We drove right in and the attendant directed us to a parking assistant immediately. One suggestion: Most who park in Valet are handicaped and it would be nice to have a place to sit for them. I hope when the parking structure is completed that the valet service is still available. The attendants were courteous and quick to get my car when we were ready to leave. Went to the Cafeteria-that was a bad decision. I had the vegetable soup, mashed potatoe and corn bread. The soup had no taste. My friend had the bbq chicken lunch-he was served a very small leg portion. The chicken was tough and mostly bone.

Brought my father here for he is complaining of severe headache, scared that he might be having stroke, blood pressure is also elevated , I understand the wait but once they gave us a room, nobody came and see him right away, been waiting here inside the room for am hour and no doctors yet and they didnt see him yet, the nurse came in but just asks some questions, he is in severe pain. NO URGENCY AT ALL!!!!!! I am also an ER NURSE but we dont neglect patient like these, this is unacceptable, they don't care!, didnt even offer blanket, my dad used his jacket and tshirt to cover, no action was done, i have to ask for ice pack just to help him.

I came to emergency room at this kaiser and the doctor completely downplayed my 10/10 pain in my abdomen and they did absolutely nothing for me. the doctor was extremely rude and had the audacity to tell me my pain wasn't an emergency and there was more important stuff to get to. thankfully the female nurse was much nicer and consoled me after what had happened. I had to pay for walking into a facility and walking right out. why are you a doctor if you have no compassion or care for someone who is in pain. go to any other emergency room because this one is useless.

Don't go to emergency or urgent care this place is the worst if u want to wait 4 to 5 hours cause u can't get a appointment with your regular dr this is were they send you please and they don't have drs in emergency they have nurse practitioners even if you ask for a dr they don't listen to one thing you say don't care about what's wrong with you either please don't go here if your sick you will get nothing this place is a joke poor excuse for medical care there's no such thing as medical care here your better off treating yourself since you'll never get a appointment maybe 3 months from now by they you could be dead that's how bad it is here Don't go here it's a sick joke!!!!!

I just changed insurance from Sharp to Kaiser and was very nervous about the service I was going to receive. But from the moment I walked in the door I was greeted with smiling faces and everyone was very helpful. Natalie was the nurse and she was so caring and personable. Dr. Loop made a great first impression within the first 30 seconds and it just got better after that. Dr. Loop was also very caring and listened attentively to all I had to say. I highly recommend the Wildomar Kaiser to anyone. Even the Pharmacy staff was awesome.

New Wheel Chair Policy - it's a JOKE!! Had to take my elderly father to the hospital. He was unable to walk due to pain. You can no longer get a wheel chair to use without walking across campus to the furthest office building away from the parking area. You are now required to give your ID to an attendant to be able to get a wheelchair. You have to take to the wheelchair back to the attendant to get you license back. I had to leave my father unattended for an extended period of time just to get a wheelchair. Thank goodness the weather was fair.

I felt the need to give praise to Dr. Y. Law, Vascular Surgeon and his team of doctors and nurses who provided me with the highest level of skilled and compassionate care.

Kaiser member here for the last 15+ years. Their level of customer service is non-existent anymore. Since they now take everyone with Medi-cal they're just number driven. Appointments are NEVER available. I remember in Pediatrics they would avoid urgent care, and now you have no other option. Called just now to get an appointment and the customer rep sounded like was bothered that she even had to speak to someone or acted like I was asking for extra services. I have no other decent hospitals in the area, but if there was it would be a IMMEDIATE switch to another provider.

This is what a blood draw gets you at Kaiser Riverside ER. The nurses were so focused with everything else not to mention inexperienced that they kept poking me to find a vein for a blood draw then kept wiggling the needle ip and down inside me thinking that would bring blood out. (Im in the field that's now blood draws work) I went in for a pregnancy concern and that's what I came out with, my arms were SORE for 2 days! My recommendation don't go there go to any other place.

Please consider a ramp, bridge or something to get from the Metro to your facility. The parking structure is a jump away from the Metro's staircase. It makes no sense. Let me know how I can help make this happen.

I can't speak for the other departments but I went to Occupational medicine on the fourth floor and the staff and doctor were amazing. Dr. Ama Lindiwe Lacy was amazing and you can tell she cares about her patients. I felt cared for by everyone there.

Give yourself plenty of extra time to find parking. They are building a new tower and parking is severely limited right now. I had to follow a person to there car otherwise I'd be circling forever.

Everything can be improved on. I was inpatient for 4 days and felt very unsafe on this admission. Absolute horrible stay this time

Awful awful experience. Had an appointment t with the orthopedics Dr Michael Le at 1:45pm. Been here since 12:55 Pm. In the room since 1:30pm and yet to see the Dr. was just told he is in a meeting at Red Lobster. Why make patients appointments when Dr is scheduled to Have meetings? I work in the healthcare industry myself for the past 22 years so I understand things can get very busy. However I also understand patient care is the most important in this business as well. Extremely disappointed and awful patient care.

I would definitely recommend Kaiser Riverside. My Pcp isn't the greatest but the urgent care doctor i saw earlier this week was super friendly and very attentive to his patients needs. Very informative about what my next steps are. Urgent care facility for the most part line was out the door but it was the day after Halloween. Lots of kids in line and then they were starting to triage pediatric pts and scheduling them to clear the load. tThe staff in Urgent care ran it very smoothly and patients just need to have MORE patience!! They can only move so fast. All the complaining the mothers were doing in line, very annoying. Anyhoo, my nurse that took my vitals was super nice the nurse who gave my injections super nice! I was in line at 930am and was out of there by 11am. No one ever likes going to the doctor but this experience was a good one as far as customer service.

A very low Quality care ER and hospital. A horrible experience and no accountability for an heartbreaking outcome.

My mother in law was in the med surge unit. She had wonderful care. I wanted to specifically thank Nikole for her kindness and excellent care!!!

My father in law came here by ambulance. We arrived before the ambulance. The ER staff was so rude! I've never been treated so poorly at any emergency room. Its Christmas eve so if you want to see the brunch rush on over. She's sitting at the front desk. Unfortunately the first face you see

My Kaiser ob experience was great here at Kaiser riverside.. from my prenatal care to my delivery experience . I want to express sincere gratitude to Dr. Jones .. my mid wife Chantel for always educating me on all my prenatal visits. Thank you also to the entire labor and delivery staff . From the front office to the doctors and nurses . Thank you Dr. Hayes, Keil, Tedra Gabby and my mid wife who helped deliver my baby. I also want to thank the entire post partum unit from my nurses Brusha , Roseanne , patient care assistants, EVS and nutritional services ! They all deserve special recognition! Wonderful experience

Beware of Killer Kaiser!!! Do not send your love one here. They will be just a number and Kaiser does not care about their health or life. Majority of the doctors & nurses are VERY aggressive pushing their agenda. They lack empathy and competency. Also, they have interns who are not knowledgeable working on patients with terminal illnesses. So pleaseeee, choose another alternative.

This location is a complete mess. No wheelchairs for people coming in to Emergency. I asked the parking attendants that they have because of the construction where the wheelchairs were and they said scattered around the campus somewhere. I had to have my daughter limp, possibly a broken foot, to a bench near Emergency so I could park to find a wheelchair for her. I asked the Emergency check in if they had wheelchairs. Nope. They told me to ask Emergency Information. I asked who was in charge of rounding up the wheelchairs. They said nobody. People are sitting around being lazy and doing nothing. Surely someone can get off their butt to go and round up the wheelchairs for the EMERGENCY room? I also cannot remember the last time that I have been able to make a primary care doctor's appointment here. The appointments are at least 1 week out and they make you go to urgent care for everything. With appointments that far out your problem will either improve but you will be suffering or it will get worse. Then you are in urgent care or emergency or dead. The doctor in urgent care is stressed out and very short with you. He's probably one of two doctors and I feel terrible for him because since they send everyone to urgent care now he is overloaded. He did his job so I am happy with that. The nurses in urgent care are also awesome. I would give 5 stars for the Urgent Care team. For kids you are usually in and out pretty quickly. If you're an adult you will be there for hours. We were sent to orthopedics and it's a ghost town there. I noticed that pediatrics was also pretty vacant. Are doctors working here? This explains why you can't get an appointment, ever. Something is very broken with this location. It is apparently mismanaged and it seems like they have cut doctors and staff perhaps to save money due to all of the construction? That's my guess.

This review is for the 24 hour pharmacy only (my orthopedic doc Dr. Griffiths, and rheumatologist Dr. Amy Chang are AMAZING and take good care of me). Today is the second time in two weeks that I have had horrible service. The first, I went to pick up an injection medication that cannot be shipped to my home. I got in the pick-up line and noticed that the technicians were calling "waiters" who were behind me in line to the front to get their medicine. When I asked the technician helping me about it, she said that they want people to use the mail order services and I should do that. I do that for all medicines that I can. This one is impossible. This morning I went to pick-up a medication that needs to be compounded. I have received the medication numerous times in the past two years. I have never waited more than 45 minutes. I was told that due to short-staffing I would have to wait four hours. After I got home, because I wasn't going to wait at Kaiser for that long, I received an email saying it would be three days. So I called the pharmacy and the lady on the phone informed me there was no one licensed to make the medication and that I would have to wait even longer because I was taking their time on the phone. Short-staffing is not my responsibility. The pharmacy is increasingly looking a mess. I fully expect that I will wait in line upon my return, have the staff call the "waiters" out of line ahead of me and then hopefully get my medication.

Update: Another bad experience with Kaiser. From a lady, who I wish I would have gotten her name, who made a big deal for me not wearing a mask and shaming me in front of everyone. I put it on and she kept going. What a bad taste that left me. To my midwife saying that my baby's heart rate was high. Even know I know my baby gets excited and doesn't stop moving. They take me to get the baby monitored without telling me I'll be admitted! Which I hope I don't have to pay for. And of course, baby's heart rate is just fine! And the lady who is discharging me talked for about ten minutes about babies dying! And blaming the mothers for that happening. What an awful thing to say to mothers. I don't even want to go back to this place especially with their ridiculous COVID rules. I know there are policies but we have rights. ------------- I already regret getting Kaiser. I can't get a hold of anyone on OB. Have left multiple voicemails and nothing. They cannot great expecting mothers like this. The only time I've been here, then had me wait two hrs, with everyone after me going in. Poor secretary did not know what else to tell me. Their mandates and rules are ridiculous. Get rid of masks already! Everyone in there has 20 vaccines and 10 masks! Makes no sense. I have no other option but to give birth here. So far it's been a nightmare.

Had an appt for the first time at Kaiser in Riverside and boy what a mess it was. First off, parking is a nightmare!!!The Dr. I had an appt with was a joke. Didn't answer any of my questions and concerns. It was the quietest appt. I have ever been to in my life, all she did was type an essay about nothing I had originally been referred to by my primary care Dr. Please do yourself a favor and never book a rheumatology appt. with Dr. Amy Chun- Chun Chang. On top of all this, this section of the facility is in horrible shape. I guess Kaiser can't spend the extra money to get professional signs made with all the money they are taking from us, let alone hire animal control to get the cats out of this part of the facility so that they can stop scratching the waiting room area chairs. Kaiser you really have to do better. I've lost hope for Kaiser.

Probably the worst emergency room of all Kaisers I've been to. It's not even busy and yet I've been here since 12 am and it's 4 am now. People have been here before me and not been seen. This is not flu season. There are plenty of empty chairs and yet everyone is stuck in the waiting room staring at each other. Also, kindly get a coffee vending machine at the very least.

Out of ab abundance of caution, I was kept overnught for observation/monitoring. The Charge Nurse and the nurse overseeing me at the tine, greeted ne. They, along with the others, were very attentive. I'm not in any way a demanding person. I felt spoiled. I do not know how Kaiser Riverside has a rating of less than four stars. They are a four star plus facility. Kaiser Riverside is deserving a Five Star from me. In the past, their overabundance of caution saved my wife's life. I highly recommend Kaiser Riverside. They have been a life changing and life-saving part of my life.

They cancel on you constantly. What's the point of making appointments, which you have to do months on advance, if they can't keep them.

Came today for my second vaccine and they said your too early to come back 1/2 hr before your scheduled time which was at 2:30. (I came at 11:15) I went to administration up on the 5th floor and explained why I came earlier and that the girls at the first ck in area just said what I needed to do and didn't care or ask me why I was so early! After speaking to Veronica she called David to walk me back to the area where the vaccines were being given! He spoke to someone there and I got my second shot! Thank you to Veronica for her help it is most notable that she showed that she cared! Also for David who walked me to the area and that I didn't have to say a thing! Hats off to Kaiser! Give these two employees something special for their actions!

Unfortunately my Mom had to be seen in the ER abd be admitted due to her medical emergency. But it was such a blessing that my mom was cared for and attended to by the most caring smart professional staff from the Emergency room to being admitted into 4w . I am beyond grateful for The staff at Kaiser . For sure Kaiser Would be nothing without amazingly attentive staff such as the ones at this facility. True Models of excellence in. Service to the community . The Staff at 4w even went out of there way to send my mom a thank you card for providing care for her during her stay .

The level of suck for Kaiser is beyond comprehension. One urgent care for all of Riverside County and the pharmacy at the Magnolia location is 3rd world at best. I waited 2 hours in Urgent care there and was told I would have to be there another 3 hours. My fiancée has Blue Shield and we were in and out of there in 30 minutes. My employer pays Kaiser $1600 a month for absolutely 3rd world care. Done. Open enrollment is soon and done with Kaiser. Completely trash health care!

If you are sick and need to get in without waiting 3hrs in the walk in waiting room? Forgot about it ! If you are in extream pain and it is documented that you have a old injury? They will tell you to take Tylenol and Motrin ! You can be extremely sick Done even bother going in! They won't do a dam thing. You can have Covid and wait two days for a e visit even tho you are in pain! I have been waiting 2 days for my e visit ! They were supposed to call me yesterday. Then today? No call! Thankfully I have free medical from my job. But unfortunately I have to have Kaiser! No wonder why it's free, THEY ARE UNDER STAFFED AND NEED WAY MORE WORKERS! And the parking? I have had plenty of good doctors here! But to see your primary DR? 2 months away!