Kaiser Permanente Santa Clara Medical Offices

PA-C Jessica Uyen Le was AMAZING!!! What she did in my visit is the epitome of what the Kaiser experience embodies. She did more to help diagnose and solve a medical issue I've had for over 2 years than any other doctor I've seen for this issue. She took very clear steps to find out exactly what was going on and also clearly explained the treatment. She took samples to be cultured in the lab so we'd know exactly what the infection was. No one else tried that simple step. I have 100% confidence that the issue I came in for will be cleared up by her help and medication plan. But it was her going above and beyond that almost brought me to tears in the exam room. I mentioned a symptom I've had for years that I thought might be related to the reason I was there that day. She said it wasn't related but didn't stop there, she told me what she thought the cause of those symptoms might be and a possible remedy/medication to try. I've asked many other health care people about this symptom I've had for years and they all just dismissed it or claimed it was something it wasn't. What Jessica said made perfect sense and it explained other symptoms I've had that I wasn't even aware were related. I've taken her advice on medication and diet changes and I'm already seeing a huge decrease in my symptoms! I know the doctors at Kaiser have limitations on time spent with patients and dealing with unrelated issues, but what she did, I believe, is what Kaiser is truly all about. By spending a couple more minutes with me, she might very well have saved Kaiser from treating me with cancer in the future. If the symptoms I had kept being ignored and untreated, cancer is a possibility as an outcome. So how much did those few extra minutes save Kaiser in the long run? Who knows, but it could have been quite a lot. The end result for me, the patient, is I not only was diagnosed properly for the issue I came in for, and given medication and knowledge to fix it, I gained other knowledge that already has improved my health and quality of life. That's amazing to me, especially considering the health care alternatives out there in our country today. So Thank You Kaiser and especially Jessica! This is truly what health care is supposed to be like. John Hansen

I recently returned to Kaiser and had excellent experience re-establishing my care with my care team: Dr. Chuang, Dr. Rajput, and Dr. Miles. They all were incredibly thorough, taking the time to review my entire treatment history in detail before we discussed next steps. I especially appreciated their proactive approach to managing my referrals. I truly feel like I’m in good hands and confident in the treatment plan we’ve set so far.

Friendly Staph... I mean, staff. Dr Lu is a personable guy, and didn't rush me through the consultation. He answered all my questions to my satisfaction. He took the initiative to pull-up some research papers that addressed my concerns. I pressed him for details regarding recovery, including limits on physical activity, pain management, recovery time, etc. He answered everything completely, without hesitation. Articulate, precise engagement. A likeable person. Genuine. He even explained just HOW he planned to do the surgery, and WHY he will use that method. I feel I can trust him to repair my body successfully.

I met with May Cayetano PA-C for my first post op visit after my bilateral mastectomy. As a retired nurse I have set the bar pretty high in my expectation of the type of interaction , professionalism and care that I will receive. She was welcoming, friendly, kind, compassionate and very knowledgeable. She removed my drains skillfully and competently. She gave me referrals for post op exercises and places I could go to for post mastectomy garments. I left extremely satisfied as she met and exceeded my expectations.

I had scheduled an appt a few weeks back to get a hip injection so as to complete a half marathon that I had been training for coming up this weekend. When I showed up to the appt. it had been cancelled, but no one had called me. I am a teacher and had to call in sick to come to the appt therefore this upset me very much. I left and went home. Later that day, Dr. Brice called me at home to apologize and between him and Dr. Todd Hayano, I was rescheduled for the very next morning me for a quick (a prep break as a teacher) appt/injection. I felt heard and respected. Most importantly, I would like to give a shout out to Grace(assistant or nurse in ortho) She knew that I had left the day before upset, and she let the team know that they had to make this appt happen. She was a warrior woman in my corner! Thank you! I am retiring this year after 29 years of teaching, and I am considering options for my medical insurance. This experience made me want to stay with Kaiser!

I am currently pregnant, and throughout my visits I have seen many different OB doctors. Each time, the appointments felt more like routine protocol rather than moments where I truly felt heard, supported, or safe. Accidentally, I had an appointment with Dr. Leiva, and the experience was completely different. I finally felt safe and genuinely cared for. She was incredibly kind, attentive, and took the time to recheck things with extra caution instead of assuming everything was fine just by looking. Her approach made me feel understood and respected, and it gave me confidence in my care. I am very grateful for her.

Dr. Dorzia is an amazing Doctor!! I wanted to find a male physician that my son would be comfortable with during his transition through puberty. My son had a great visit and felt all his questions and needs were met.

Dr Anne Chan is the best so far on my experience with Regards to taking care of my MD case. She’s not only knowledgeable but she has a caring heart. She’s also spoke gently & also if you ask question, she answer with gentle & care. She is more than 10 if there is more than 10. I can’t say enough of her.