Ashley S.
Google
Keep in mind, my experience is bias to my opinion and vacation preference. Many people enjoy this type of corporate packaged up vacation, but it was really hard to stomach, literally. The indoor waterpark wreaked of bleach and chlorine misting in your face at all times, not great for the lungs or overall body health. It was poorly ventilated and chaotic at best. My young child under 2 needed help going down the slides, but at every turn, you are met with rules and regulations, many of which were not logical. The teenage lifeguards did not seem to understand that my child was not old enough to go on slides without assistance from myself or a sibling, so a normal waterpark experience that we are used to (Seaworld, etc.) where we can go on slides with our little one became a nightmare here at Kalahari. Without much ability to be with your children in the waterpark activities, little kids are limited to basically walking around in a foot of water with mom and dad. There are so many issues I have with this resort. Let's start with the cost. It was almost $2000 for two nights. We only wanted to stay one night, but the online reservation system only showed availability when booking two nights. When you call to talk to a customer service rep, they were completely clueless. They said they had no availability and did not know that there would be availability with two nights. They then referred me back to the website to book and said the most up to date is through the DIY reservation system. Why would I take the time to talk to a human if they are not more knowledgeable? Educate your staff on customer service, and offer them access to the full reservation system, please. If this were a three-star motel, I would understand the level of customer service received, but this is supposedly a top-rated experience, more than I would pay for most luxury hotels with Michelin-star restaurants. Alas, we booked online and got in. Then, when we got there, every experience was a POS kiosk system. There were lines at every turn. The AI/ML involvement at the facility actually caused delays due to user error and unlike airport kiosks, there was no one around to help when the system went down. Once we got through check-in, we attempted to find the waterpark. I cannot express how little signage there is at this park. We walked in circles trying to find the park, and like a Las Vegas casino, there is so much to look at, it is not obvious at first glance where to go. I finally found it after asking a bartender at the downstairs bar where the main attraction was and she admitted, yes, it is confusing. One of many employees I met that agreed with me on the lack of signage. The place seems to be run, poorly, too, by the machines and the humans, staff included, are just as clueless as the guests. We are all just hoping we find our way.