Lily Pietersen
Google
My friend and I came to the salon for my birthday to get our nails done. I’ve had issues coming before where the booking system is complicated, so to make sure we would be getting exactly the right service, I made sure to email a week in advance with photos of what we wanted. A slow response from, I’m assuming the manager, Jas. She suggested what we book, so I went ahead and booked the service.
We arrived at the salon and the two women doing our nails looked at the photos I had emailed across and said that we had not booked the right service. I explained that this is what I was told to book and they seemed unsurprised, apparently Jas does this often. They did their best to figure out a way for us to get the desired look.
Fay did one set of nails and they were great, a little rushed because she wasn’t given enough time. But the second set of nails was really awful, as you can see from the photos. The polish was just painted on, no blending. Considering we paid £50 for the nails it was really not what we expected.
After the appointment we called the salon to complain, to which we were told they would call back- they did not. I also emailed with photos of the nails- and received no response. I then received a ridiculous £3 refund in my bank.
I’m honestly never going to come back, not because of the actual service, but because of the manager. She clearly has no idea what she’s doing, and puts her staff in embarrassing positions where they can’t do their job properly. She’s also rude and pushy with customers. Get someone else.
---
In response to the reply below-- it's funny that we get such a timely response to a public review when we have had no response from any of the emails or a call back from you at all. Really disappointing that you've also offered absolutely no solution to the clearly really poor work that was done.