Kamala Resort

Awful place! They weren't correct with us and they did nothing good for our stay. I am a traveling person and I always check the places where I go, but now they surprise me on a very bad way. Can you believe that when we arrived there and paid for 8 day in this hotel ,they asked me to pay deposit for equipment 100 $ for every person and after when we lived the hotel they asked me to pay for electricity!? I couldn't believe that they really took money for that. BTW we didn't see how much electricity we spent, just someone from the staff went and say the price, it was really crazy. When I asked them what is included in the price for the room, they couldn't explain anything to me. The staff was very unfriendly and lazy,the didn't clean our room, we did it by ourselves and they didn't change the towels in the bathroom, no toilet paper, nothing....but they take good money (hotel wasn't cheap) . So,people, if you plan to visit Thailand, don't go to this hotel,they will broke down your vacation! P. S. I forget, we have insects in the room. 🐜🐜🐜🐜🕷🕷🕷🕷

We stayed in the 2 bedroom family suite for 8 nights. Originally when I booked online I was sold on the idea that it was a resort type hotel. Didn’t realize until we checked in that they are condominiums. I won’t say it was a horrible stay but it wasn’t a comfortable one either. The beds were hard especially the one in our daughters’ room. It was like sleeping on cement floor. We had to ask front desk if they can get an extra mattress cushion to soften it a little. Didn’t really work. The shower had no door so the entire bathroom floor was flooded after every shower. And there were 5 of us. We had to use whatever towels they gave us to soak up the water every time we showered. Not sure why there was no door to the shower. There’s a kitchenette however you are not allow to cook anything on the stove. If you want plates or utensils, you have to call the front desk for some. Housekeeping did a good job cleaning the room every day. However the hotel wasn’t what we expected. There are nearby stores and restaurants but the road is a little scary to walk on because it is the main road and there are a lot of traffic. There are no sidewalks to walk on so you have to watch traffic at all times. Pool is very old and lots of tiles are falling off. My husband cut his knee on it. The sauna was broken the entire time we were there. The water was green and gross looking. We had one issue with the beach shuttle where they did not show up at the pickup time. We had to take a taxi back. We will not stay here again as there are nicer hotels that we saw for almost the same amount we paid.

The information from Agoda a.o. on this place is wrong or misleading at best.||||On their Information I based my booking for a 8 days stay last winter with my kids of 8 and 16 years together with my wife. A stay that I had to change immediately upon our arrival and after our first night, as this place is totally unsafe and unfit for a stay with kids of any age.||||Agoda is claiming 540m to the beach. This is wrong information. Hotel is situated at a road with heavy traffic and very unsafe pedestrian facilities. Safe walking distance to the beach is close to 3 km along a route that is still in no way possible for kids to do on their own without adults. Within 500m reach is only a fishing area unfit for any kind of recreational activities and will still imply walking along and crossing of the main road of Kamala at a very dangerous place.||Agoda is promoting this as a Resort fit for families. This is totally misleading. It is merely an apartment hotel without any of the services usually available at a family resort - maybee except for a gross pool without sun most of the day and some less attractive spa/massage offerings. ||Agoda is promoting this hotel with a restaurant This is wrong. There is no restaurant at the place where you during the day can buy food, beverages, ice or refreshments. Only a breakfast restaurant serving a very very poor breakfast until 10.00. After this you will have to leave the hotel to get any kind of food or drinks. Impossible and unsafe for kids, making the place impossible to stay with kids of any age.||Agoda is promoting this hotel with a convenience store. This is also completely wrong. There are no store of any kind in or neare the hotel where you can buy anything of convenience. The store next to the hotel has been closed for seveal years (see pictures).||Agoda is promoting this hotel with a kids club. We noticed absolutely no kind of activities or facilities suitable for kids of any age. In addition the hotel is very dirty and untidy at many places with unsecured construction material laying around. ||||The specific appartement Agoda have suggested for our stay(2 adult + 2 kids) and the one I have booked accordingly (Penthouse 2 storage flat) was very impressive, large and as such nice. However very dangerous and unfit for kids, due to very steep stair without safety fence.||In order to cancel our stay after the first night the hotel insisted on charging me for 3 full nights – totally 15.000bath, which I had to pay directly at check-out. If you plan to book this place I will recommend you first to check it out on Google Street view and read all the negative reviews first. These are all true.

We did hot oil massage. It very nice. Staffs took good care, friendly and helpful. We very love to take a sit and see the pool view outside. It make us feel so relax. Recommend place to make massage. Valuable price.

This place has me a bit disappointed. The apartment was quite nice (because more than hotels they are apartments), but for the price I paid I expected a lot more. During my stay in Phuket this was the most expensive place I've stayed in, but overall, one of the worst. The location is a bit out of the way from Kamala Beach. The hot water from the shower came at times. The pool was not that great; there was also a tiny sauna, but for a fee. The level of cleanliness, moreover, I consider it below average. There is not even a restaurant if customers wanted to have dinner or lunch there.

Summary of Review for those with limited time: No electricity and water at points (5 hours +), Poor customer service no one dealt with our complaints and run down complex very little like the pictures advertised.||||Kamala Resort and Spa is a classic case of a catfish. The pictures are lovely, the facilities look enticing and it looks modern and new. Perfect for a budget 4 star, which it claims to be. However, when we arrived we were greeted by a limited English receptionist who ran through the basics in an impersonal manner and with a attitude 'Ive done this a thousand times before'. Well most guests wouldn't remember everything she said, as the building has a complex set of lifts and different blocks, so it would be nice if she did it with care and courtesy for the guests to grasp the layout of the hotel. We then proceeded to our room, on first sight, room D15, looks the part and resembles the pictures, and we were relatively pleased with our spacious and clean room. The first thing me and my partner wanted to do was shower before heading out to Kamala Beach, this was to be the most tedious hour and a half stint of holiday. We turned the modern looking shower on but noticed the bottom nob which controlled the temperature did not turn properly and got stuck before we could get to a colder setting. This meant the shower temperature was at a constant boiling temperature, after 20 minutes of fiddling around and half wet from testing a shower, we gave up and called reception. She responded like she had heard the problem before immediately saying 'SHOWER? ah yes i send some one now' as if its a common issue with this room, perhaps even the building. Following this two kind gentlemen came up and fiddled around with it, eventually saying 'fixed' and to my surprise the temperature was cold. I asked them to show me how they got it to cold and they just said 'turn' and pointed towards the now miraculous cold setting they had placed it on. They left and once the shower had been turned off, my partner went to turn it back on, however the exact same issue arose with the turning mechanism becoming stiff and not budging to the cold side. At this point we were tired from the 23 hours of travelling and in dire need of a shower, food and sleep. So I called reception and they changed our room. This was done relatively timely and at our convenience to be fair to the hotel. Our new room was a different layout (not sure if an upgrade or downgrade, as smaller bathroom (no bath.... but then again we gained a microwave + a small kitchen surface).... this room looked promising and we settled in and went out, however it should be noted that during the day the electricity would flicker on and off, sometimes 3-4 times a minute sometimes not for an hour. ||||We started our new day by visiting the pool, where we hoped to use the facilities offered on their advertisement, however the hot tub was out of order and the saunas were closed, whilst the gym and pool were old and run down, with a dire need of some maintenance and an upgrade on the gym equipment. However there was nothing super bad about this and we just tried to enjoy experience but it definitely was catfishy and not what was advertised. ||||Day 4 of my stay and we've managed to be out of the hotel as much as possible as its not exactly a pleasant experience for the money and expectations we had. This day was a rainy day with high winds, and we woke up to no power. My partner walked down to reception in the rain and informed them we had no electricity. We had food in the fridge, no AC, no ability to shower, no lights. So the matter was quite urgent and required something more than just 'sorry the power is down for the Kamala area'. No time scale, no apologises, no proposed solutions for our shower/food in fridge situation. If you're are offering a Service which includes electricity and someone is on holiday and needs this to function or they pretty much lose a day of holiday, then this needs to be upheld. Anyway we ventured out to see if we could find somewhere with electricity and WiFi, and nearly every place i passed had electricity, including our own hotel lobby, the WiFi is even still on at the hotel. So i came to the conclusion it wasn't the whole of Kamala, at least not the parts i went to. More than likely it was the hotel block ,or just even our floor. Anyway as we were going on a trip that day we had to shower using baby wipes and in humidity with no AC you can bet that wasn't a pleasant experience.||||||Even if we were to believe the receptionists version of events why is there WiFi and power in the lobby, my guess is back up generator, or off the grid power. You have to ask yourself why this isn't the case for the rooms. The hotel chooses to use the main power grid for Kamala and if they're blaming the 'company' for the outage then that is between them and the electricity company, I'm focusing my complaint to them as I'm staying in a room and paying them for basic amenities and to be honest considering what was advertised and the money paid we should be receiving a lot more than mere basics. It was obvious the hotel was having power problems even prior to the rain and wind, we had short power outages daily and sometimes hourly. ||||Basic business etiquette and service shows you must compensate or at least provide sympathy or solutions towards a guests problems. What kind of hotel business blames a 3rd party for not providing a service. Yes they can complain to them in private but ultimately my contract/dispute is with the hotel , not an electricity company.||||Day 5:||||We wake up to no water, so that meant no flushing our toilet after we had used it, no showers, no sink. I was looking forward to going out today and having a shower. But unfortunately this wasn't to be the case, i had to pack my stuff up and move rooms again.||||||There were other issues but these were minor annoyances:||||-The return Hotel shuttle bus was late forcing us to wait in rain, then eventually getting a private taxi at a cost to us.||||-Breakfast was poor, no wide selection, and things were either under cooked or stale.||||-Reception staff limited English/poor understanding or sympathy for a guests issues.||-People live in apartments which share same amenities and the pool/gym is accessible to general public for a fee.||||||This is a long review, but i wanted to give you an insight to the kind of service you may receive and to gently let down your expectations of this hotel before you decided to stay. Feel free to email (lewisjpalin@hotmail.com) or message me any questions on the hotel and i will try and do my best to reply. But my advice is DONT stay here if you want a relaxed vacation with basic amenities.

This is perfectly adequate holiday accommodation a 10 to 15 minute walk from the main beach. A tuk tuk provides free transport to the beach every two hours. Nice room with a kitchen area and a large bathroom. Breakfast is Thai style with a nod to the European palate. Two points to consider are the lighting in the bedroom is very poor so it is difficult to read in bed at night and the building is on a very busy road that is quite noisy and difficult to cross.

We arrived at the evening. Staff couldn´t find our reservation and so we have to pay one more time. They promised to fix the problem, but next day they just told us to call the booking website by ourself and ask to fix it on our own. In the end, the hotel staff was just to lazy to check the reservation e-mail from the booking agent.||They breakfast was always to late, what pretty annoying for people with an early trip. The staff didn´t even let us wait inside the "restaurant". We could watch them how they were playing on their phone and doing nothing, instead to prepare they breakfast. While we were eating, the staff also took some food from the buffet... When we asked them something, they replied on a very unfriendly way.|btw the breakfast is awful!||On the day we checked out, the receptionist didn´t wanna give us our deposit back. It felt like this guy was on a drug trip. I asked many times and he just walked away.||We went back to the reception one day later to solve the problem.||This hotel has NO service at all.