zack mckerley
Google
I don't often write reviews, but I felt compelled to after the absolutely disastrous experience we had at this so-called "luxury" resort. From the moment we arrived, it was clear this place was far from the standard they advertise.
First of all, we were never given a tour or even a simple map upon arrival—just dropped off in the dark with no clue about where anything was. To make matters worse, the golf cart we were given to get to our rooms was already showing signs of a dead battery. When we flagged down the young staff, they assured us it was fine, and we proceeded to our rooms in the pouring rain. Of course, the cart died shortly after, and rather than offering assistance, the staff began ramming the cart to push it forward. This was not only unprofessional, but it was also dangerous. I had to sit in the back just to hold the luggage in place, and I was nearly hit by the cart multiple times. I can't believe how reckless they were.
When we finally made it to our room, we noticed the fridge was broken and there was a "Happy Birthday" card on the dresser—even though neither of us were celebrating a birthday. We reported the fridge issue, and they promised to fix it, but after multiple requests over several days, it wasn't fixed until the day before our departure. By then, all the food had spoiled. What a waste of our time!
But the golf cart problems didn’t stop there. It died again on the way to our event, and once again, the staff took forever to help us. We finally got a cart swap, but it was just another hassle in a long line of them.
We also had a spa appointment that we booked two months in advance. When we arrived, we were told they were overbooked and to come back later. We returned that same day only to find they were still overbooked. The next day, we tried again—only to find the spa was closed entirely. We tried calling and texting the front desk, but no one responded. After showing up in person, we were told the spa staff had left for the day. Absolutely unprofessional.
Housekeeping only cleaned our room once during our stay. And then, after they cleaned, they locked us out of the room. When we flagged them down for help, they refused to let us in, and we had to climb over the fence to access our outdoor shower. Are you serious?
Water was scarce—no drinking water until our last day, and the restaurant was frequently closed. We also had no phone in the room, barely any cell service, and whenever we tried to contact anyone via WhatsApp, it was ignored.
The staff in general were unhelpful and seemed to care less about the guests. We expressed our frustration to the assistant manager multiple times, but there was no resolution offered. When we finally followed up with them in December, they completely ignored our emails. I only heard back in January, and they claimed they comped our "incidentals"—but without any way of verifying what that even meant, it felt like a hollow attempt to placate us.
On top of all this, there were false advertisements. The resort claims to have a pickleball court (it’s actually a construction site), and the tennis court looked like it was about to be sold. The Wi-Fi is nonexistent, and they advertised a hotspot for $70 a day—yet when we asked to use it, they said there were none available and none would be available for the rest of our stay. The safe in the room was broken, and the back door didn’t lock. There was a sign that read, "If you love it, lock it up," which is just sketchy and suggests there are issues with theft.
Would I stay here again? Absolutely not. This place is NOT a 5-star resort, and it’s not even close to being worthy of a "luxury" label. Do yourself a favor—avoid this place at all costs.
