Lori C.
Yelp
This review is for the service we received tonight: Wednesday, 7:00 pm, reservations for 8 at a teppanyaki table.
PROBLEM: After the initial order, the waiter never returned to our table. We had to ask the chef for soup & salad after he cooked the entree, because no one ever brought them.
Also, even though we asked for it, our water glasses and beverage glasses were never refilled throughout the entire meal. Since food is cooked in front of everyone, it was HOT around the table. Every person at the table had empty, dry glasses in front of them.
OBSERVATION:
The restaurant was not busy; there were several empty tables throughout the house, and we saw several waiters, busboys, a hostess and a female owner sitting at a table just behind the hostess. The Restaurant did not appear to be short staffed.
WHY I WILL NEVER GO BACK:
Female owner not interested in our experience whatsoever. When I say she couldn't care any less, I mean she never walked the floor of her restaurant and she didn't want to hear about any problems.
THE REAL MASTERPIECE, THOUGH...
Our party of 8 included a toddler that didn't eat. Parties of 8 have a gratuity automatically added. This can not be removed. We asked that the whole tip go directly to the chef since he was the only one working with us. The owner said no.
FINAL-THOUGHT: Even though the food was good, the lack of service created a negative effect, especially since the female owner was disinterested In actually managing or helping her crew. You might say, the head of the fish smelled here tonight.