Dreamy B.
Yelp
It wasn't criticism -- it was the truth. And no, I don't associate with anyone who left a review or whatever was mentioned. Several of my friends have ordered from your location through DoorDash. If you're closing earlier than the business hours posted on your website, then your DoorDash availability needs to be updated. Orders should be disabled once you close, especially if you're closing earlier than advertised. I don't believe you are there majority of the time so you wouldn't know exactly what's going on unless you watching the cameras 24/7! And I never stated when this took place I said it had happened I did not give a date so if you don't find my order on your list unfortunately someone is not doing their job.
Also, I was basically turned down for a simple cup of water, which I found ridiculous. The way I was spoken to was extremely rude, especially considering I was just asking for water. That's exactly why platforms like Yelp exist -- to share real customer experiences.
My name is Elizabeth, and I do come to your business often -- not just me, but many of my friends too. You're not the only business on that street where we've experienced rude service, and I've left honest reviews for others as well. No bad feelings -- I'm just stating the facts about what happened, what was said, and how it made me feel.
Thank you for the times I did receive good service. I truly hope your business continues to do well. Just wanted to share my honest experience.
Disappointing Experience
Unfortunately, my visit to K&A was far from pleasant. I had high expectations, but the breakfast burrito I ordered was bland and lacked any real flavor. I had to drown it in sauce just to make it somewhat enjoyable. Honestly, it was unbelievable how tasteless it was.
What truly pushed me over the edge was the lack of basic hospitality during an event on a hot day. It's common courtesy -- and in many places, the law -- for businesses to provide water, especially during outdoor events. I asked a staff member (a young guy with a tattoo on his back arm) for a cup of water, and he was shockingly rude about it. I ended up walking away, completely frustrated. That kind of attitude has no place in customer service. If you're having a bad day, leave it at the door -- don't take it out on customers.
Also, I found it ridiculous that you're charged extra for everything -- even the smallest things. I've never been to a place where staff hovers over you waiting for exact change or where you're expected to pay upfront for basic condiments, even after spending over $50. Service was slow and unaccommodating, and when you ask for something like extra sauce, don't expect to get it quickly -- or at all -- without paying more first.
I'm not the only one with complaints. Friends of mine have visited and reported similar issues, from poor service to rude staff behavior. It's disheartening to be treated this way, especially in a food hall with so many other great options. If you choose to eat elsewhere in the hall, you're made to feel uncomfortable, like you're being watched -- extremely unprofessional.
To make matters worse, I overheard staff conversations that were completely inappropriate for a workplace setting. That was the final straw for me. I won't be returning to this location. It's disappointing because they put on a good show upfront, but behind the scenes, it's a different story.
Everything is overpriced for what you get -- small portions, no drink, no sides, and even when a side is included, the quality is poor. Whoever is managing this place seriously needs to step it up. People don't want to waste their money and leave angry. That's exactly what happened to me. Pathetic.
One of the most unprofessional thing to do is to drink while you are working , and that's not the first time it's multiple occasions that it happened they start to close early due to lack customers. People had complaining several times about their services with doordash you can order food the delivery guys will go to location to pick it up and they already close The refund takes forever to get returned sometimes they don't even return the The refund but you guys running a business great!!