J W.
Yelp
There was no seating available in the dining room, so we were told we could sit and order on the rooftop, where there were no reserved signs. We found a table, but someone approached us and said the table required a $300 minimum. We explained that we only wanted food and a couple of drinks and were told we could move to the other side without the $300 minimum. After moving, we sat for over 15 minutes without service, so we had to find someone to ask how to place our order. When a server finally arrived, the first thing she told us was that we might have to move if someone reserved the table. This was frustrating, as paying customers shouldn't be disrupted like this.
We ordered a few appetizers and drinks. While the drinks arrived first, we were left waiting for our food, and no one came to check on us. When the food finally arrived, it was missing the items we requested, and we had no silverware. After waiting for a bit, we flagged down someone bussing tables, who brought us silverware but mentioned they couldn't find our server. Eventually, the server returned, and we asked for condiments. Another staff member brought them and, when I asked about the ranch dressing, simply replied, "I don't know," and walked away.
Our server then came back while we were still eating to tell us she needed to close out the tab because it was a day party and we had already ordered food. We said okay and requested another round of drinks. She asked for payment without giving us an itemized receipt, so I had the receipt emailed and left a $5 tip because, at this point, we had to request everything ourselves, and no one checked in to see if we were enjoying the food or needed anything else. The wings were incredibly salty. We finished eating and didn't receive our drinks for another 10 minutes. When the server finally came back with one drink, she dropped it off and walked away without returning, even though we had ordered two drinks. Upon checking the emailed receipt, I saw only one drink had been charged, and a 20% gratuity was automatically added for a party of two, which was absurd given the poor service.
While the atmosphere was pleasant, the service was terrible. Based on this first experience, I can confidently say I would not recommend or return to this establishment.