Kate S.
Yelp
This is really a place that makes me wish I could do half-stars so I could go up a smidge.
A friend brought us take-out from here several months ago and it was tasty. I can't quite remember what I got, but I was pleased with it.
A few days ago I ordered take-out - I'm rarely at that end of town but happened to be and was excited. I was quoted a 35 minute wait. I arrived at around 33 minutes and was told it was "just being packed". 20 minutes later (so over 15 minutes later than quoted), I was finally handed my bag of food. It's a small space so if it's cold out, waiting for takeout is a bit awkward. They were clearly very, very busy - almost every table was seated, and at least 5 takeout orders were picked up while I was there - but the lack of communication was a bummer. I actually did have a time-constraint so the lack of knowing when I'd get my order made what should have been an enjoyable treat pretty stressful, to the point that I almost told them I wanted to cancel and just get a refund.
The food was good. We got drunken noodles, green curry, summer rolls, and tom kha soup (all vegetarian/made with tofu). The green curry had amazing flavor but was so spicy-hot to the point of being nearly inedible to me. I LIKE spice, had ordered this with 0 spice added on their heat scale so I could order my own...but it literally had me sweating. As an aside, I had asked for a spice packet with my order which they forgot; that ended up being fine since I sure didn't need any. The rest of the items I'd happily eat again.
Altogether, they seem to do great business and their food is solid. But their customer service (lack of communication, over promising and underdelivering, forgetting an item...their voicemail isn't set up, so if you call and they're busy you get a generic message and are not sure you called the right number) was disappointing.