simran j.
Yelp
This review comes from a place of deep disappointment and frustration. My entire team and I have been ordering from this restaurant for years, spending well over $100 per order on a frequent basis, simply because of its convenient proximity to our workplace. Furthermore, it offered one of the few Halal options available for a Muslim member of our staff, making it a necessary choice for team lunches.
After repeated failures, food safety negligence, and frankly, insulting customer service, our long-term business is now officially finished.
Here are four specific incidents that demonstrate the restaurant's failure to maintain basic quality and respect:
1. Unapologetic Food Inconsistency:
I ordered two Chicken Tikka dishes. They were polar opposites: one was heavily oversalted and overly spicy, and the second had virtually no salt or taste at all. When I called to report the issue, the staff offered no apology. Instead, they made excuses, telling me, "Our chef did that, we will talk with him." A simple "We are sorry" would have gone a long way, but they lacked even that basic courtesy.
2. Disgusting Hygiene Failure and Absurd Denial:
I found a long hair in my Biryani. When I called to report this serious hygiene lapse, I received an unbelievable response. The person on the phone actually stated, "We don't have girls in our kitchen, so this hair does not belong to us." This nonsensical and unprofessional reply is completely unacceptable and shows a shocking disregard for food safety and accountability.
3. Packaging Failure and Stale, Spoiled Food (A Recurring Nightmare):
I ordered two Malai Boti dishes, which they packed together in a single small box. When I complained, they argued that I hadn't specified I needed two separate boxes. This is common sense! If a customer orders two items, they should be packaged individually.
The consequences of this decision were worse than the poor service: the heat from the chicken generated excessive steam, which cooked and spoiled the fresh green salad packed underneath. The salad turned into a watery mess and smelled terribly stale and pungent. I had to throw the entire meal away. I even offered to buy them food containers myself, or suggested they ask customers to bring their own, that's how desperate I was for a quality meal.
Crucially, this is not a new issue. Two years ago, I faced the exact same problem ordering four Malai Boti in one box. I called, they promised to "take care of it in the future," and I foolishly deleted my previous negative Yelp review. Clearly, they did not care then and they do not care now.
4. Serious Food Safety Warning for All Customers (Direct Foil Contact):
To all future customers: The restaurant consistently wraps hot items like Naan, Boti rolls, and other breads directly in aluminum foil. They do not use a protective butter paper liner. According to food safety guidelines, hot, acidic, or salty foods should not have direct, prolonged contact with aluminum foil as it can cause a chemical reaction. Despite repeated requests and promises from them to correct this dangerous practice, they forget every single time.
My final advice: Bring your own butter paper for your breads and rolls. Better yet, find a restaurant that treats its customers with respect, maintains basic hygiene, and cares about food safety.
