harold p.
Yelp
This place is an enigma. Maybe I'll be back?
First off, the other reviews are absolutely true - food is good, it's very expensive, small drinks/pours, the service is questionable across the board, the decor is very nice.
The issue is completely the staff, I can even get past the prices. Seems like the manager(s) are very inexperienced and don't know how to manage a restaurant tbh.
I called them around noon and asked for a reservation for an early dinner (there was nothing available online). She told me they were packed but could squeeze me into the sushi bar at 3:45 as the only option for the entire night. I said that was a bit early for us, but maybe i would try my luck at the bar. We (2 of us) showed up around 4:30 - the bar was half full, the dining room was almost empty, and the sushi bar was completely empty. The entire time I was there (a bit over an hour) the dining room remained pretty much empty with only a few tables of people. Normally, I would assume when this happens that the restaurant must be super understaffed and thats why they can't allow reservations for the other tables, but thats why it was so weird, the opposite was true. 3 people at the host station, 3 behind the bar for 6 customers (and another 3-4 behind the bar just chatting). I counted 8 behind the sushi bar. There were 2 other areas where groups of 3-4 employees were just congregating and chatting, and maybe another 3-4 waiting on tables. They were so overstaffed it was nuts. Not sure why they wouldn't give out reservations.
As for the bad service mentioned in other posts, even with so many people i saw the same. The issue is that (at the bar for me by example) there were 3 people working the bar, another 3-4 standing behind the bar in the corner chatting, but of all of them only 1 was actually working. She was running around like crazy trying to do her best, but the service was super slow because nobody else was helping. - makes for a tough decision from the customer, do you tip well because she was working hard? Or do you tip based on the crappy overall service and knowing they are most likely pooling tips anyway?