Tori E.
Google
You will almost certainly be disappointed if you visit this place. Kasbah du Toubkal describes itself as a “luxury hilltop ecolodge”, but there is nothing luxurious about it, and it is certainly not worthy of a 4-star rating.
The accommodation is very tired. The bed linen, once white, is now grey-brown, stained in places and badly frayed at the edges. The towels were in a similar condition, with visible holes. Our original room had heavy cobwebs and water dripping from the ceiling. We raised these issues with management and were moved to a slightly larger room, but this too had clearly seen better days. The hot water didn’t work, and we had to ask several times for heaters to be brought to the room.
Had the price reflected the standard, we might have been more forgiving. However, at €200 per night for a standard room and €285 for the “superior” room we were upgraded to, the value is simply indefensible.
For this price, we also expected a high level of hospitality, but this was another major disappointment. The manager on arrival was not particularly welcoming and appeared inexperienced and poorly informed. He told us that lunch and dinner were included, along with breakfast, soft drinks and use of the hammam. We queried this, as we believed we had booked bed and breakfast only, but he confirmed again that these meals were included.
We ate lunch and dinner in the main dining area, where there were no menus, choices or prices displayed. We were simply served the meal of the day. The food was pleasant, simple Moroccan cooking, but nothing exceptional. At the end of our 2 night stay we were then presented with a bill of around €100 for the two meals. Although the lunch charge was later removed, the manager accused us of lying about what we had been told and blamed our “ignorance of international hospitality”, which was both unfair and unprofessional.
For our second night, we chose to eat in the village and enjoyed a lovely meal for a quarter of the price.
Our final breakfast summed up the overall experience. We arrived at 7:15am, 15 minutes after breakfast service was meant to start, to find all the lights off. When we turned them on, one staff member was asleep in the breakfast room. The chef arrived 15 minutes later, and within an hour we were served a very basic breakfast of bread, a boiled egg and yoghurt (with cereals also available).
This experience is particularly disappointing because it’s easy to imagine that Kasbah du Toubkal was once, and could again be, a wonderful place to stay. With experienced management, genuine hospitality and some investment, it could live up to its reputation. As it stands, at €200+ per night, you are likely to leave feeling disappointed, confused, and taken for a ride.