Car Sap
Google
After so many years enjoying this beautiful place, our last visit showed that the new management has changed the course of their operations towards a different public/ experience.
We have always loved this place, the personalized service and the attention to detail. Now, you are just one number among the guests.
The refinery of the Serre restaurant has been lost. In spite of still serving well presented dishes, these are done on undressed tables. Imagine the disappointment of an elegant -luxe- dinner with no tablecloth, paper napkins and wrong position of the cutlery. We understand the it might be a green choice, which is would be acceptable for breakfast, lunch or high tea, but not for the evening. Dinners with overnights in the Engelenburg were always a treat for important dates or celebrations; now there is no difference from going to any standard/chain restaurant.
Even the bar, which boasted an ample collection of single malts, is now offering a dwindled selection.
Another big change is the personnel. They do require more training and more awareness towards the guests and service.
We were curious about the renovation, improvements and new offerings and left with the certainty that it is not an option anymore for our weekends away.
We do believe that with curated changes it will restore the place to what it was.