Jason I.
Yelp
I've been a customer for over 20 years at this place and it's always been what it is, sometimes it's great and sometimes less than so, but it's always worth going to with great food, good enough service to be satisfied, a great bar and nice ambiance. I always see it as a great place to get friend's together over loud music and drinks and that makes it great.
Last night me and my girlfriend decided to have a beer after a meal at a nearby restaurant as we were both pleased to see it opened and actually semi-busy for these covid-19 times. We were greeted by a nice enough hostess, sat at a freshly cleaned table outside and enjoyed our beers.
We asked another, older woman if she would turn the heater on for us and without really answering, she just sort of nodded and walked away. She never came back, nor obliged our request. The bartender brought us our drinks and was super cool and chill and I asked him if he would turn the heater on and he did so without an issue.. I don't know his name but he has light brown hair, taller and is very nice.
After having a round, we called it a night and the same bartender closed us out. He did so promptly, thanked us for coming, and I signed the check and that was that.
Well, as we were having our last few sips, the hostess (not the one that sat us) that we asked about turning on the heater, grabbed our signed tab, opened it, and looked at me with a scoff and said "You know...you're supposed to have food on on THIS." (pointing sternly at the ticket like a high school principal). "It's mandated!", she said with the biggest effing attitude one could muster, seemingly out of nowhere. She walked away mid sentence. My gf and I looked at each other with a "WTF" look and left.
Now look, if food was mandated, no problem! I would have zero issues ordering something. But somebody should have told us, but no one did. I firmly understand that these times are stressful for everyone as hours our at a minimum for food service workers, and stuff is changing day by day - so it's stressful. I totally understand this.
None of that changes the fact that this sort of approach is straight up wrong, rude, and isn't becoming even at a McDonald's, let alone a joint in DT Campbell. Everyone at this establishment was so nice, that this hostesses approach stood out like a sore thumb.
I will be back and be glad to do so, but I am going to avoid this hostess at all costs and I suggest management give her whatever training is needed to get it right.