Michelle M.
Yelp
Katsuya was once one of my favorite restaurants, hands down. Whether is was West Hollywood, Las Vegas (now closed), Miami or Nassau, Bahamas, I always jumped at the chance to dine at one of their locations. Tonight, I made a reservation for the south beach Miami location since I'm in town for a conference and I thought it odd that there had only been 8 reservations today.
When I arrived, the service started out ok. My waiter took my food and drink orders, and initially he was attentive enough. Not friendly, but acceptable. Then he disappeared without saying anything and eventually another waiter came over to ask if I needed anything. At the time, I was eating my entree, so said no thanks. After that initial ask, she never came back until I finally had to inquire from a kitchen staff member. When she finally came to my table, she understood that she had completely neglected any further service. I told her that I was finished and asked for my tab. She tried several times to get me to order another cocktail or dessert "on the house". I declined anything further so she finally brought the check.
In retrospect, the food was mediocre at best and i probably would have let it go. But after the terrible service, I simply couldn't not leave a review. Sad, but frankly if they don't make improvements all around, I'm not very optimistic about their future. In light of only eight reservations on open table, it appears that locals have already figured it out and I'm late to the game.. Sad!!