B G.
Yelp
Will start with the positive: Great atmosphere, friendly host, good manager, DJ for Karaoke was hype and very social. I will come back again just for this part. They named it right ... Katy Vibes because it was a great Vibe (rate a 4 or 5)
The negative: We got there at 6:30p and the host said to sit anywhere. Well we sat and sat until around 6:50p until I got the manager's attention. People all around us that came in after us had their orders and drinks in before us. Okay, we let that go because the vibe was great. It's funny because one of the ladies that got there after us but served before us was on their second pina colada and watched the waitress go table to table to find out whose it was.. the customer kept trying to get the waitresses attention was hilarious. We ordered wings, margaritas, and spinach dip off the happy hour menu. All three margaritas (mango, watermelon, regular margarita) taste like koolaid, no alchohol or at least so little that it was undetectable... those items were $5 each so no big deal. Also order wings and spinich dip. Service came with chip and salsa but the presentation was not good at all. Just look like some chips thrown on a plate at the house and taste below average. Now lets talk about the spinach dip -- When it came out, did not look good and I actually told our RUDE waitress, Ari A. but she ignored. My daughter and wife started eating it anyways and after wished they would have sent it back immediately. The wings were actually okay, not great but for 10 bucks at happy hour, they were okay not disappointed. After our drinks had been gone for 25 minutes our waitress, ARI A. finally comes back, we were still in a good mood and ordered regular margaritas off the menu NOT happy hour. The margaritas came about 20 minutes later but were so sour but at least this time had alcohol in them. So we continued listening to karaoke and enjoying the crowd and vibe for at least 20-25 minutes as I'm looking for our waitress, ARI A so I could close out the ticket. I can't remember whether I flagged her down or she came over on her own. I told her that we did not like the spinach dip at all it was terrible. When I received the ticket it included the spinach dip, 3 house margaritas, 3 regular margaritas, and hot wings. The total was around 92 bucks. I then told ARI A to remove the spinach dip... that's when here attitude got nasty... she then said she needed her manager to approve... she should have already discussed that when I told her the spinach dip was terrible and we barely ate it...it looked and taste terrible. Also, saw that 3 regular margaritas came up to 48 bucks alone and they weren't that great and very sour. We didn't ask for a special margarita just a margarita off the menu and why so much. Ari A. adjusted the ticket and took the spinach dip off and it totaled 76.86. I generally tip above average but service was so bad that I was actually only going to give the waitress 7 bucks but I changed my mind and gave her 10 which for the service and nasty attitude that was a bonus. When my printed ticket came it let me know I was not imagining Ari's bad attitude... she slammed the ticket on the table and kept walking. She does not deserve a second chance. Get rid of her, she is bad for business even if she is a relative! (rate a 1 or 2)
Long to short, will go back and hope to participate in karaoke but hesitant on service. Hopefully you replace some of waitstaff with veterans or young people that care