Torrey S.
Yelp
2nd visit to this location. First was two years ago and very pleasing. Yesterday, well, let's just say, not so much. Right off the bat, we ended up with the most apathetic and disengaged server ever (Yong?). She brought our iced teas (minus any significant ice), turned of her heels, and was gone like it was a drive-by. It turns out this is her style...hardly stopping her walking, not giving a chance for a response, and glaring on by. So the teas had almost no ice and there was no sweetener (nor any other condiment) on the table. Before we could ask for some, she was gone for a good 15 minutes. We had to ask the manager for ice and sweetener.
When she finally did come by to take our order (we'd ordered the jalapeño poppers app already), this drive-by happened again.
She glided by, asked if we were ready to order, and literally never stopped moving as she walked away. I had to call her back. I flat out said, "You asked us if we were ready to order, but you never gave us a chance to answer." When I ordered my sandwich, I was not given a choice of bread, but my wife was. It was only when she read back our order that I realized she decided to put my Three Stooges on a hoagie roll. Fortunately, I caught it, and for what it's worth, got the bread corrected.
The best news? The poppers were good. For some reason, my wife's club sandwich only had Russian dressing and only on one side of the middle piece of toast. The sandwich was terribly dry, therefore. My sandwich, the Three Stooges, came with turkey, pastrami, corned beef and Swiss. Under what conditions would anyone ever expect this to be served cold? Oh, the outside of the bread was toasted. The turkey was icebox-cold. The remaining meats were room temperature at best.
I ate one bite & pushed it away. After a bit (again, no sign of our server), the manager wandered by and asked if they were doing better. So I asked him, "This sandwich is not served hot?" What followed was an ignorant (of what menu item sat before him and of what I was asking), disjointed, and defensive reply. At one point, he told me all deli sandwiches came cold. Then he told me this was, in fact, hot because the bread was "toasted." He rounded up his ignorance by explaining how they do not use a plancha (my term, not his) to press and heat sandwiches. This was NOT a Cubano.
Anyway, he took my sandwich off the bill. The meal ended with the chocolate cake. When we ordered it, our server asked "which chocolate cake?" There is only one on the menu. Uggh. The cake was dry & crumbly, but the frosting was good.
As a final criticism, it is passive-aggressive & extremely individuating when the payment needs to be completed on a handheld device while the server is staring you down six inches from your face. Also, you should not put the default tips in at 25 & 28%, and also include the tax in the calculation. I CAN math, and I am not tipping on sales tax, nor has that ever been the standard practice until some recent technology apparently took this approach.