KAY Jewelers

Updated Review – December 31, 2025 Originally posted a 1- star review due to a very frustrating experience, but I’m happy to update this after Kay ultimately made things right. In August 2025, I brought my 14k gold wedding band (purchased elsewhere, retailed $770, paid$575) to Kay for a simple unsoldering. Unfortunately, the ring was destroyed during the repair. The staff admitted fault and initially promised a free 14k replacement with no conditions and waived the repair charge. However, over the following months there were delays, changing stories, a low initial offer (10k ring valuing mine at only $475), and new conditions added in December (requiring me to trade in the destroyed original and pay ~$199 for the Lifetime Protection Plan—contrary to earlier assurances). I was hesitant and confused, when one staff member, Christie, suggested I take it up with corporate when I questioned the sudden changes. After escalating (including reaching out on social media and filing complaints), corporate stepped in quickly. Special thanks to Taylor from customer service, who reviewed my case thoroughly and worked with leadership to approve a generous one-time courtesy resolution just before the new year: - A full 14k replacement ring (current retail value $699) at no cost - I was allowed to keep my original destroyed ring - A $100 gift card applied toward the Lifetime Protection Plan on the new ring I picked it up today (Dec 31), added the protection plan for a very small out-of-pocket amount, and left happy with a beautiful new band that feels true to the original. While the process was stressful and took far longer than expected, I truly appreciate that Kay leadership listened and went above and beyond to resolve it fairly in the end. Thank you especially to Tammie for her kindness and efficiency, she truly advocated for me behind the scenes and helped secure this fair resolution right at end of the year..and to Christie, for encouraging me to escalate when the in-store situation became confusing—that ultimately led to the right outcome. I’ve been a loyal Kay customer for years, and this generous resolution, especially coming through right at the end of the year, has completely restored my faith in Kay and reminded me why I’ve continued choosing you. Wishing the team a Happy New Year! 4 stars – started rough, ended well

My mother and I came in to get my rings cleaned and ended up walking out with a few additional items. Needless to say the customer service was phenomenal. Mrs. Tammy was so very patient and helpful. The staff is always friendly and kind. I would definitely recommend if your looking for a nice piece of jewelry with a good experience, this is the right place.

I am a long time Kay's customer. I came into the store and was pleasantly greeted by Heather. I have to say that out of all of the years shopping with Kay's, she has been one of the most authentic and energetic sales associates I've worked with. Not only was she patient and kind with a difficult decision she was enthusiastic and I gave lots of very informative information about why I should purchase particular items. I highly recommend Heather for any of your shopping needs when you visit the store on pine Island road!

So grateful for Tammie and Karen at Kay's. Appreciate the guidance and support amd willingness to find the right I was wanting even though it wasn't in store. Thank you for going above and beyond. Susan and Wendell

Tammy and the ladies at this location did a fantastic job on helping me find the perfect Anniversary gift for my Fiancee on a budget that I could afford. They were not super pushy at all, but also let me know that they had excellent financing options for whatever direction I decided to go in. I will definitely be back for all of the future holidays and anniversaries to come!!

The ladies at the Cape Coral location were absolutely amazing to work with! They were able to resize my wedding set and helped me create a beautiful tribute piece in memory of my Father. Not only were they knowledgeable and efficient but so very kind. Thank you!

We had the absolute best experience at Kay jewelers. Tammie was patient, kind, and honest. She helped me upgrade my wedding ring set and treated me as if it was her making the purchase which was extremely refreshing. She also helped my husband pick out the perfect Cuban link gold chain. Renee and Dori were also working and they greeted us with the warmest welcome. My husband and I are very satisfied with the experience and could not recommend this store more. Thank you to these three lovely ladies (Tammie, Renee, and Dori) for all of your help!

The ladies at Kay Jewelers were absolutely wonderful! They were so fun, friendly, and personable—it made the whole experience enjoyable. They helped us right away with my wedding band repair and even went above and beyond by cleaning my engagement ring for free. Their customer service was top-notch, and I truly appreciated how warm and welcoming they were. Thank you, Renee, for making what could have been a stressful errand feel so easy and pleasant!

Great staff! Everyone goes above and beyond to make you feel comfortable. I would definitely recommend