Tegguer M.
Yelp
My family and I arrived to this hotel this afternoon and we couldn't be more disappointed, this hotel is overrated and is definitely not a 5 stars.
We arrived at 7pm, our first impression was that the hotel is charmless we had a reservation of 3 rooms for 4 nights, at the check-in we were asked to pay the full amount of money for the whole stay, I have never been to a 5* hotel where the customer has to pay in advance, normally they require a credit card as a guarantee, and we pay the full amount at the check-out, but in this case no, we were asked to pay everything in advance, I felt like the customer isn't trusted in this hotel!!. We were so disappointed that we decided to leave the hotel, but we couldn't since the reservation for one of the three rooms was not refundable.
We got our rooms, they are small and I have never seen such an uncomfortable bed!!!
Then we decided to have diner at the restaurant " la Luce ", I asked at the reception where the restaurant is located, and I was told that the restaurant is full and we shouldn't go there, I decided to go despite of that, and surprise, the restaurant was half empty ( I don't know why they lied).
On our way to the restaurant, the corridors were all dirty as you can see on the pictures, and on top of that we found a big and dirty BICYCLE in the middle of this so called " 5 stars " hotel ( as shown in the picture), also the walls are all dirty.
Long story short, this hotel doesn't deserve to be a 5 stars hotel, I hope in the future the prices will match the quality.