Isabella Menart
Google
Unfortunately our stay at Kempinski hotel was disappointing, given the high reputation and price of this hotel. Although the room was beautiful and comfortable, the staff of the hotel were not pleasant and we often encountered very dismissive behavior.
At the hotel bar, the waiter was very rude to us and accused us of giving them a non-working payment card, even though it was their fault for the payment not going through. Not even going to mention that the bar is open only 4h a day in a hotel during Christmas holidays. The staff are not well trained in dealing with guests in a respectful manner.
We were also very disappointed in the staff at Fleur de Sel restaurant, who kept us waiting for our dessert for 30min and did not even apologize or explain why we had to wait. After saying we wanted to cancel the order, pay and leave, the waiter refused and reassured us that the food would be coming out soon. We waited for another 15min, despite the restaurant being almost completely empty.
The second day, we arrived at breakfast and had to wait for 20min for a table! There was a queue of guests, all angry, waiting for a table for breakfast. The responsible staff were incredibly rude, dismissed us to wait outside the restaurant and refused to set up additional tables. Something like this should never happen in a 5 star hotel.
Finally, we were prompted to pay the parking fee and tourist tax twice: upon arrival and upon departure. The cherry on top was the reception staff informing us we had to pay a cleaning fee for the room when we were checking out. Never in my life have I heard of a separate hotel room cleaning fee, it is ridiculous and bizarre.
Sadly the room and location of this hotel do not compensate for the poor service and rude staff, and we do not recommend this hotel for your next stay in Portorož.
