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Got multiple items in the order wrong!
That’s the main issue! Ordered through Deliveroo and the fish was not the fish I ordered. I ordered a regular haddock only to get what I believe was regular cod.
Now, I’m not a fish expert, but I’ve had enough fish and chips over my time to be able, I believe, to tell the difference. Haddock usually has a slightly sweet taste and isn’t as flaky as cod. Cod tends to be more mild and breaks apart more easily. And what I got definitely seemed more like cod.
To be fair to the restaurant, the price difference was nothing both cost £12.75 on Deliveroo and the quality, I thought, was decent. The fish was cooked perfectly, no complaints there. But still, I can’t give it top marks when it wasn’t the correct fish.
Secondly, the gravy was very watery and also incorrect. I ordered onion gravy, not just gravy. And I received just standard gravy. Again, we’re talking about minor issues, but I think it matters. Unlike the fish, which had redeeming qualities (because it was cooked very well), the gravy was very basic. You could tell it wasn’t homemade very watery and probably from a packet or tub.
Now, don’t get me wrong, the gravy wasn’t bad or unpleasant, but it was extremely watered down and clearly not homemade. Not worth £2.50 at all. Considering it wasn’t the best and wasn’t homemade, I’d say it was probably worth only £1 or £1.50 at most. £2.50 for this sort of gravy is simply overpriced.
Then coming onto the chips but chips were good to a large extent but slightly, ever so slightly, on the hard side. Could’ve done with just 30–40 seconds more cooking time. But honestly, chips seemed like the best thing in the meal.
My drink and peas were nothing amazing, but it was Coke and peas to be fair, I wouldn’t expect anything crazy there. Both perfectly fine and acceptable.
Scores!
Fish: Had I ordered the cod, I would’ve given it a 4.5/5 or close to a 5. It was cooked very nicely. But I didn’t order cod. I ordered haddock. That’s got to be at least 1 mark removed. So, 3.5 out of 5.
Onion Gravy (main side/dipping sauce): Going to be harsh here but 2 out of 5. Not only wrong, but watery, and clearly not homemade.
Chips: 4 out of 5. I think the chips were good and yes, could’ve done with that 30–40 seconds longer, but they were still nice, soft and fluffy with a good outer coating.
Speed my order arrived: 3 out of 5. Food was prepared and got here quickly, but maybe too quick? Was it properly verified before being handed to the delivery partner? Clearly not, as the fish wasn’t what I ordered and the gravy was also wrong.
And let’s say maybe the restaurant didn’t have the items in stock and that’s no excuse. No phone call was made by the restaurant to check if the substitutes were acceptable. I think that’s important because it shows a lack of care. What if I was allergic to cod? I’m not, but that’s not the point. People can be allergic to different things in food and in life in general, and it’s the restaurant’s duty to follow the order correctly and fulfil it correctly. If they can’t, then it’s their responsibility to either substitute correctly or check with the customer first.
So that’s why I am giving that a 3 out of 5. Yes, it got to me quick, was warm and arrived in good condition, but I can’t ignore glaring issues.
Overall these things knock it down a lot.
Overall = 12.5 out of 20
Average = 3.1 out of 5
Not the worst experience, but definitely frustrating when basic order accuracy is missing. Could’ve been much better with just a little more care.