Kim A.
Yelp
So, I scheduled a cabana a month in advance for my birthday, 9/14. Somehow I was able to book one, even though there were none available. Kenwood contacted me immediately to inform me that, through no fault of my own, I was a booked a cabana already accounted for. I was so worried I wouldn't be able to chill by their poolside on my birthday! Surprisingly, I had no reason to worry. Kenwood made arrangements to validate my reservation, and even provided extra amenities to help ease the mistake.
When I got to Kenwood, I was greeted with the best customer service I've received in a while. Yes, one would think that paying a few hundred dollars just to lay poolside would afford exceptional service, but you'd be surprised. However, at Kenwood, I can honestly say you get MORE than what you pay for. For example, the exceptional and timely communication provided made booking with them pleasant. The waiters were quick, and didn't have an issue with servicing my friend and me. By that I mean, I didn't get attitude for asking for more condiments, napkins, or whatever we needed!
The food was yummy. I enjoyed the charcuterie board because it had a bit everything I wanted, pickles, brie, carrots, olives, and even items I didn't, but was happy to get, like fig paste. The veggie panini, where the veggies are roasted nicely, has great flavor and was filling. This is coming from someone who usually will order a meat panini because I need flavor.
The cabana and poolside experience was lovely. It's a really pretty setting, with fruit trees, and cute little seating benches surrounding the pool. Spacious, but intimate, yet, still maintaining a level of privacy sought by the pool.
I'd definitely book another cabana with Kenwood. I am tempted to book a room next time also, along with some spa services. Oh, did I tell you the bathrooms are equipped with bidets?
Thank you Kenwood for making me feel so glamorous and flossy for my birthday!