Kerry Hotel Beijing

Check-in was a bit chaotic as there was some confusion regarding my booking of two rooms, which led to a need for two keys. This was somewhat frustrating. However, the hotel itself was immaculate and very clean! I was impressed with the standard of the rooms, and the facilities were excellent. The pool was pristine, and the gym amenities were fantastic. The hotel matched the photos perfectly, and we had a lovely stay overall.For breakfast, we ordered room service. One room’s breakfast was satisfactory, but the other ordered two waffles and received pancakes instead. We brought this up at checkout, but the same lady who checked us in didn’t seem interested in addressing the issue and charged us the full amount despite their mistake.

We had an amazing stay at this hotel. Nice and spacious room. Bathroom was amazing to use and had all the things you need if you would have forgotten anything. Breakfast was amazing. Such a beautiful restaurant and a lot of food choices. Bar was pricy but had a nice atmosphere. The hotel was close to the subway station.

The Kerry hotel was excellent and very upscale . It is in a great location, close to all transportation and attached to a huge. shopping mall. Almost all the front desk and concierge staff spoke excellent English. |We were with a tour group, but I would feel very comfortable booking it alone

-Can't go wrong with this choice in Beijing; Its a part of the Shangri-la group. |-Great service and effort by all the staff - Carnia at Check-in, Walton at breakfast stood out for us. |-linked to the Kerry center mall and to the China World Summit Mall - lots of additional options for food if you want to step out for food. |- not too far away from in-city attractions like Temple of heaven, forbidden city etc. |- Room quality is great; House keeping is prompt. |- Its a trusted brand and option |- Thy gym is very well equipped; Main Pool is heated but we didnt use it; kids pool was under maintenance.

Amazing service from Kerry Hotel, lovely room with a huge shower, exceptionally clean, staff are very responsive and at your service. Breakfast buffet was so delicious and plentiful and new items every day. Would definitely recommend and stay here again.

I am writing to express my disappointment with certain aspects of my recent stay at your hotel. While I found the cleanliness and general environment of the room acceptable, there were two significant issues that greatly affected my overall experience.||||First, the room was uncomfortably cold, and the heating system (or air conditioning) did not seem to provide warm air. This made my stay quite unpleasant, especially given the current weather conditions.||||More importantly, I was extremely disappointed with the service at the Executive Lounge. As a high-tier Diamond member, I expect a certain standard of professionalism and courtesy from your staff. Unfortunately, the attitude and service quality of the Executive Lounge personnel were far below acceptable standards. When I raised my concerns, they were dismissed without any effort to address or resolve the issues. To my surprise, I received no follow-up or response from the management afterward.||||As a loyal Diamond member, I value the relationship I have with your hotel brand, and it is disheartening to experience such a lack of care and respect. I kindly request that you look into these matters and take appropriate action to improve the service quality, especially in the Executive Lounge.||||I hope to receive a response addressing my concerns and explaining what steps will be taken to prevent similar issues in the future.

Beautiful hotel. I had a standard room, but it was high end—very nice, quiet, comfortable. The room service was delicious. As an American, I had a bit of trouble using English both times I called room service, but on each occasion, the attendant went to get someone else to communicate with me. My point is not to complain, but rather show how attentive the staff is. The breakfast buffet was incredible. There were delicious options suited for about every culture worldwide. I also used the laundry service. My clothes were returned wrapped or on hangers, looking brand new. I highly recommend the hotel. You will be impressed. Thank you for the hospitality; I hope to return.

Excellent hotel in a great location. Very clean rooms, good food, and high-quality facilities and service. A comfortable and enjoyable stay.