KFC

I should have looked at the reviews before going to this location. DO NOT GO HERE! Tonight October 1st I went to this location ordered food and was told to pull around and my food would be brought out to me by an employee. Odd but I didn’t question it. I pull around to another car in front of me. We both waited about 10mins before the car in front got their order and pulled off. The manager Dena comes out and lets me know that it will be another 20 mins for my order if I would like to have crispy chicken. I told her no thanks that I would take the original. She says no problem and tells me I have about 5 more mins to wait. I waited 20 more mins before I went in. I stood there with 2 kids and had to look a worker dead in the eye and ask if she could help me. She yells “the lady from the drive through is here” I then hear works arguing about how the order isn’t done and who’s to blame. I had to yell “I just want a refund can a manager help” before Dena came out to help. She apologized. Now thanks Dena but you gotta get your crew together. Does KFC know you all are playing on the clock instead of working!?!?

I wish, there is an option for negative. Chicken tenders were not cooked. The one who made my sandwich without washing his hand and no gloves at all. I had to wait for 15 minutes after the order and that place wasn’t busy either. They were wasting time. Care full those who are using drive through.

At this point I'd rather give my money to a different KFC. One time I went in there and was one of 3 customers and it still took 20 min just to get my order. Another time ordered door dash, and it took this location an hour and a half, and at the end of it, I STILL didn't didn't get. My food and had to call door dash to try to get a refund. The poor driver was at the restaurant that entire time. I think this stretch of broad St would be all for the better if this location just permanently closed. Absolutely ridiculous

Went here 30 mins before closing. Instead of employees saying they don’t want to take anymore orders, they took my money for a chicken sandwich and gave me a cold (not room temperature) a COLD sandwich. Maybe they microwaved a frozen piece of chicken. This was my first time coming here in 5 years and will NOT return.

If you have 30 to 45 minutes to spare once you get to the location, this place isn't too bad. If you expect fast service and an accurate order, you might want to go somewhere else. At this point Ill drive 10-15 minutes out of my way to go to a different KFC. In the end it would save me time.

Beware. Ordered and paid two hours in advance. Employees hadn't bothered to fill the order. No other customers present. Had to stand around, waiting for fifteen minutes. Two of the five employees on site appeared not to be working.

35 minutes for a drive through order. The worse part is when they game me my order it was someone else’s. So I had to wait another 15 minutes. Just for large mashed potatoes, large coleslaw and 6 biscuits. Never again.

We ordered online. The order was 25 minutes late. We tried to get the attention of staff. They held up their hand to shut us up. When we got it home the chicken was dry overcooked and looked like leftover scraps.

Food good. However, please beware of the HUGE POTHOLE in the Drive Thru lane. Person at Drive Thru was an absolute sweetheart!

Service was too slow. I ordered online and my order was not ready when I got there. I need to wait for more than 30 min to get my orders. I don't know if they are not organized or they don't have enough workers. The place is like a zoo.

35 minutes for a drive through order. The worse part is when they game me my order it was someone else's. So I had to wait another 15 minutes. Just for large mashed potatoes, large coleslaw and 6 biscuits. Never again.

Fresh hot food, very clean inside and the crew is very nice. I eat there twice a week. The Manager is Awesome. I only go to this kfc on east broad street because the others are rude and the food is cold. Everyone Go to the KFC ON EAST BROAD STREET TOWN AND COUNTRY.

I WOULD GIVE THIS RESTAURANT ZERO STARS INSTEAD OF 1 IF POSSIBLE! Lived near this restaurant for 20 years and they have been terrible for service the entire time. We don't go there very often because of it and tried it today because they had the Tuesday special 8 pieces of chicken for $10. Went through the drive-thru and was told 10 minutes wait for regular dark meat or 16 minutes for extra crispy dark meat. They offered white meat instead but were going to charge me $20.99 instead of $10 so I waited in parking lot with other cars. It was well past 30 minutes and other cars had already received their food. I'm using a crutch and in pain, so I called them to see if they missed me. They didn't answer the phone, so I pulled around and went in. It was apparent that they missed my order completely and was told I would have to wait for crispy dark meat chicken AGAIN! I told the manager I wasn't waiting any longer for my food as it was way past time waiting beforehand. She offered me white chicken and I told her I wasn't paying any extra or waiting any longer. I didn't hear anyone apologize, but she did put an extra piece of chicken in there. Nice, but not near enough for the huge hassle. I will NEVER go there again! And I'm calling corporate to complain about this location. Too many problems over the years and it never seems to improve. Unbelievable.

this store is soooo slow for no reason!!!!!! i highly would recommend avoiding it if possible.

The service here is terrible. They cancel delivery orders all the time. I wish the website would let me choose a different store cause thus store is worthless.

Worse KFC ever, wait for 30 mins, they take your order and you ask you again at the window to take your order again. NEVER coming to this place. Worse place.

After a long day at work I decided to try something new to me, KFC. What a disappointment! I ordered a #3 meal for my husband. I didn't know it came with a drink, which is a good thing I guess, since they didn't give it to me. They also charged me for the coleslaw that is supposed to be part of the meal. Did I mention that they forgot to stick the biscuit in the bag? Also, my husband said the chicken tasted like it had been sitting around for a while. I also ordered chicken tenders and buffalo ranch sauce. They were out of the sauce and by the way, " We don't have tenders". So, I ordered nuggets instead. The nuggets were apparently sitting around since 1974. AND they didn't give me the sauce I did order ( it could have masked the taste of botulism). So a total of $16 for no food. But wait, It gets better! I tried to call the restaurant, after all I'm a fair person. Their phone went straight to a fax machine. I called multiple times with the same outcome. SO, I went online to get a number for the corporate office. I was on hold for a lonnng time. I ended up filling out an online form. You won't believe this but after I hit the submit button the message actually said.... "Colonel Harland David Sanders will get back to you shortly!" Should I hold my breath waiting for a dead guy to get back with me? I've heard being dead is pretty time consuming. I suppose it's possible the employees were just having a bad day. I'll never go back there again to find out if that was the case. (Disclaimer: Nobody was actually harmed by the food. No botulism occurred.)

Chicken is bad. I can tell the chicken is not freshly fried its been fried twice in old grease. Fries are the best thing to eat. Everything else is bad. Worker doesn't even wear a uniform. Looks like he just got up

Chicken was tough and greasy. Cole slaw was warm. Iced tea tasted like water. Big waste of money.

Longest wait ever in drive thru. (About 30min) Not worth the wait either. Horrible. Wished I would have never waited it out. Very disappointing.

Waited forever in the drive thru. Ran out of biscuits. They seemingly don't know what to do about that and had three people pull over. Not sure if we'll ever get our food. We got the food. Without biscuits. And without the replacement that we asked for.

The reason as to why I gave them a "1" is because I paid $24.99 for the "white meat" and instead got the "dark meat" or $20.99. Needless to say I wasn't going to drive back since I was in my lunch hour. When I called the number that is listed on Google search, I received a fax tone. Mind you, they never gave me a receipt either. Lesson to learn from, "CHECK your entire order before you leave!"

Tonight I ordered a large mac and cheese, as well as a drumstick and thigh. It came to $10.00. I got home, only to find I was given coleslaw instead of mac and cheese. I went back to the store and got a recording saying they were closed. This was at 9:25. The store's posted hours say open until 10:00. It's no surprise they have such poor ratings.

Slowest drive through in the history of mankind. Each car, literally, takes 30 minutes.

Don't recommend for DoorDashers. The customer service is horrible and I waited in the drive through for about 40 minutes to pick up an order. There was only 4 cars ahead of me. Also they "stopped taking orders" at 8:30pm when they technically close at 11pm. Employees are lazy and rude. Not great food either.

I waited FORTY FIVE minutes at the drive through speaker. The guy on mic never said anything to me until I said hello. Just told me to hold on. Never answered when I asked how long (I asked around 30 minutes waiting) Nobody in front of me for most of that time. Finally drove to the window. Looked like they were just hanging out. Didn't come to the window to talk to me. So I just left.

If I could give a zero I would. Woman was sooooo unprofessional! Wouldn't give me a receipt and forgot my drink and had a attitude the whole time and snatched my card when I paid. The business needs to update their sign of things that are no longer on the fill up menu so customers don't get attitude from said employee. 10/10 wouldn't recommend

Trash. Ordered thru grubhub. Food was disgusting biscuits were hard, wings were soggy, and potatoes were watery. I hadnt been to KFC in awhile but decided to give it another try. I should have read the reviews first but then again that shouldn't have mattered. I gave up KFC for a reason and now it's permanent.

Ii'd give a zero or negative stars if I could. How can you go to a place with chicken in their name and when you go to order they tell they are out of chicken?!?!? We're in drive thru and for three items they had to check if they had enough. WHAT? How can you have that issue? Unfortunately this location usually messes up our orders. So now that we have paid for everything we are now told they don't have any breasts. Again already ordered and paid and now they tell us no chicken breast. We waited in the drive thru for about 30 minutes only to not get what we wanted. Going to go elsewhere! Never coming back here again!!!

This is the absolute worst KFC location, even before COVID. Pre-COVID, once they told me they were out of chicken and it would be a 25 minute wait. They always forget something. The lobby is still closed. I placed a DoorDash order and came at the estimated time (20 mins), only to wait an additional 50 mins in line for my order because the lobby is closed and their listed phone number goes to a fax machine. And they STILL got my order wrong. I understand a lot of businesses are trying their best but this one doesn't even seem to care. If a fast food joint is taking overp an hour to serve people, they may as well close. I could go to a sit-down restaurant for the same price and eat my food in less time. I wouldn't have come back if my son didn't like KFC so much and hadn't already paid for my doordash order. Can't wait for Bojangles to open in Columbus.

My wife went through the drive-thru. Ordered a 12pc with 2 Mac and cheese and 2 mashed potatoes and gravy along with 6 biscuits. Got home, we are missing 2 pc of chicken, 1 Mac and cheese and they only gave us 3 biscuits..... won't answer their phone...... drove all the way back up and explained the situation. The girl running the front counter stated "well that's the drive-thru for ya" and then asked young man making chicken why we were short 2 pc of chicken, which he replied "I ran out so just gave them what we had"....... this seems to be a theme here as we have had issues in the past going through the drive through. Our consolation prize was 2 extra pc of chicken and 1 extra biscuit for our almost 1 hour back and forth ordeal. Highly disappointed with this location.

Stopped after leaver Kroger not in the mood to cook it's getting late on Sunday night. It was 8:25. The lobby was closed with not noticed or anything. Okay we'll drive- through then. One persons in front of us and the three cars pulled smh. Got our food awful. The chicken looked liked the dug finger into it. Skin missing and over didn't give us all are food. Some missing. Didn't even leave parking lot went back for money back and they did t give us receipt and then didn't give me all the money back and had to put it back on my card twice. Won't be back will stick with canes instead

Order was completely wrong. Fries were just tossed I to bag and the bag was covered in grease.

we went to the drive thur and waited almost 10 minutes and the line did not move a inch and then we went in and pop was all over the floor like a puddle of pop with no sign and i almost fell the the trash was over flowing and i seen an employee scratching her head with no gloves and made some custmers food. the place was dirty and disturbing. McDonald's would have been a better option

We waited in line over 25 min. and there wasn't many in front of us. I opened the bag and the mash potatoes should of been in with the hot food and instead the coleslaw was. Went to eat and nothing to eat with, took my 3 piece box out picked it up and the box just collapsed sending chicken flying onto my lap and the floor of the truck. What a waste of time and money.

Waited about 20 minutes in the drive through and we only moved one car length, left and went somewhere else

Extremely messy, too much people cussing, no soap in restrooms, they barely have anything on the menu. Don't come here this KFC is the most nasty kfc in the whole state of ohio and needs to be shut down.

We waited for a long time in drive through and after that the taste of the extra crispy chicken box was worst, it was too oily, no crispy at all and pieces were too big, not ate more than one bite and threw whole box into trash I am sorry but disappointed with the service you guys provides

If you want to wait 15-20 minutes in the drive thru for some food where part or all of your order is wrong, interact with staff with poor customer service skills, and come to find out you did not get a fork or a straw or the correct sandwich then this is the fast food destination for you! Disappointing isn't even a strong enough word. Will not be back.

We stopped here in a hurry, and had to wait as they corrected what I assume was the last 4 drive thru orders had to be corrected because they were done wrong. They all seemed unconcerned with the quality of correctness of what was being given.

Terrible service, with or without a line. They get orders wrong often. They need improvement in every category that is included with fast food restaurants. Wouldn't recommend this location to anyone that wants decent food.

The staff is insanely disrespectful, cussing at other customers and complaining non-stop. No other word to describe this other than ghetto. Will not be returning

This was the worst experience I have ever had at a fast food restaurant. I go through the drive thru and order my food just to have to wait 10 minutes for them to tell me to pull around and wait for my food. I proceed to wait another 10 minutes and decide to go inside to see why I have such a long wait time. I get a rude employee that doesn't seem to want to help me; she chooses to get her manager and I have to explain what I ordered for a second time. The manager was even more rude to me when I was the one who has already had to wait 20 minutes for chicken. She told me I would have to wait another 5 minutes to get the chicken and that I had to go outside to wait. I go back to my car and wait another 10 minutes before I sent my boyfriend in to receive the food. He waits just to tell them again what our order was and that we needed our food now. The food wasn't even that good when I finally received it 40 minutes after I had ordered. Absolute worst experience of my life. I will NEVER come back to this restaurant ever again. I have never had a more disappointing service in my life. NEVER GO TO THIS RESTAURANT!

Stopped at this KFC about a month ago and after waiting in line for almost 10 minutes the girl told me they were having technical difficulties and were closed. Stopped today at 7:15 pm and they had a hand written sign on the drive thru speaker stating they were closed, although the hours posted on the window says they are open until 11pm on Friday and Saturday. There are too many issues at this location which causes me to be concerned about the quality of food being served here when they are open. Going to call the BBB on Monday.

TERRIBLE customer service. Rude, slow, and dirty. Will not be back and I live less than a mile away. I wish I could give 0 stars. I have been to this location a handful of times and always, ALWAYS terrible service. I have learned my lesson and I hope to help others now. DO NOT GO TO THIS LOCATION!! Tonight I spent 30 minutes (30 minutes!!!!) in the drive through to be treated with disrespect and rudeness. My 5 year old fell asleep waiting and I had to drag her in asleep because I was afraid I would sit there all night. When I complained they acted like I was lying or 30 mins wasn't really that long. I have worked in fast food customer service and been to this location more than once and it is below bad service. I don't know how they are still in businesses. It's worth it to drive a little further to a different location than take a chance here. Again, do not waste your time here.

I love kfc, so it really saddens me how customer service can make you want to second guess wanting to go to an establishment again. I came in at 7:25 pm and was the next person in line to be waited on. I received no acknowledgement that I was even there until about 7:37 pm and that was forced by the manager to get the front guy out of the back and start waiting on customers. By the time he acknowledged me and started waiting on me there were two people behind me. There were a lot of customer service issues going on at the same which should have been my first clue that there were going to be issues but please realize that a customer will give you time if you at least let them know that you see them and to give them a minute, but don't hide. I appreciate the speediness afterwards and my order was correct, but customers are all about knowing where they fall in line with things, so something as easy as "Welcome! Give me one moment I will be right with you." It doesn't give the customer time to ponder why they aren't being acknowledged. I hope you take this as constructive criticism and use it toward a positive outcome for return customers.