KFC

Horrible service, the crew was literally playing around instead of make a stupid small fries order, i was waiting for 30 MINUTES FOR A SMALL FRIES, also a new costumer come and they instead of take care of him, they start laughing of something. Horrible, someone needs to teach them good costumer services treats.

Worst service I’ve received in a while. No urgency and there were only a few customers in the store. No greeting and the manager was totally why the service was the way it is. The food is already done the workers were in one gear first. Y’all need to do better.

Food has been hot and fresh every time now and my orders are always correct

No one at the counter. They asked me to pick up inside But when I go inside, no one take my order.

Service was great!!!! The young lady at the drive thru was excellent! The food on the other hand was horrible it was cold they messed up my order I couldn’t the chicken taste like it was old potatoes and gravy we’re disgusting everything was terrible! Even the drinks ordered 2 Sweet teas and they weren’t even sweet. Such a disappointment if I could get my money back I definitely would. The only reason I gave the service 5 stars is because of the young lady working the drive thru if not I would’ve given 0 to 1 star all the way across

Came in to get food at 3:06pm to get food. When I initially walked in to look over the menu, I wasn’t greeted. But the current manager on duty, walked past and stuck her finger up and rudely said “one minute.” She then proceeded to go to the window, while yelling for the younger lady to come to the counter to “see what I wanted.” The young lady that came was pleasantly sweet. She greeted me with nicely, and took my order promptly. The manager was extremely unprofessional, in which she was loudly answering her cell in between taking orders. Constantly yelling about someone calling her about smoking and not having a lighter nor cigars. Definitely needs do be some training going on.

David Turner is the man! He was so kind and just overall gave such great and efficient service. Even wiped down my cup before giving it to me to make sure it didnt drip on me. It is because of this kind of experience I will be returning tomorrow:)

July 17. 2025 This is confusing!!! In the app,you get FREE chicken, but you have to spend $15 to get it. ONLY IN THE APP. Then, at KFC, you can upgrade your meal for $5 and get large mash potatoes and 4 biscuits, YUM!!! But when I order, the cashier says it's only for large orders. What??? Please tell me where in the sign it says this???

Mixed reviews- while on vacation we decided we wanted KFC. Haven't had it in years. Good review: The young man that waited on us was very sweet and helpful trying to explain the menu options to my aunt. (-: Poor review- I ordered Tender Combo with mash and mac. They were DRY! and i was so disappointed as I was really looking forward to KFC chicken. The coleslaw was warm. Also found a cup of corn which I did not order and was charged. )-: Good- Aunt ordered Wing combo with coleslaw. For some reason there was confusion with the wings so the young man corrected the order with the right wings which were very good. (-: Poor-The other wings which were the little drumettes and wings. Make sure you check the food before you leave. We took ours back to the hotel and did not have napkins or any sauce to dip the tenders. )-: 5/23/21 6 pm

This place doesn't even deserve a single star. I walked in and a female employee yelled at me, "YOU MUST USE THE KISOK!" We only have two workers here, but I needed her help. I tried using the online service, but the link was broken (an ongoing issue). So, I came here to honor my $5.00 2-piece chicken and showed her my phone. She refused, so I asked for a manager. I explained the problem, but he said no and told me to leave and go eat a Taco Bell. The rudest people I've ever encountered! Both employees should be fired immediately. Wow, KFC, what's going on here? Date: Friday, August 22, 2023 Time: 11:10 am Location: 3203 Lemmon Ave, Dallas, TX 75219

Zero is a better ranking. Went here on a Sunday night through drive-thru. No outside lights were on - thought it was an oversight, but in hindsight was a warning sign. Drive-thru horribly slow but once you are in that alley there is no way out. Finally got to cash window and was told to park. Only diet soda they had was dr. Pepper. Ordered Chicken sandwich. 30 minutes waiting outside, I finally went into lobby to see a fiasco. Angry customers and no food. I politely asked for a refund and they gladly gave it to me. Guess I was one less problem at that point. ‍‍‍

The food was horrible it was cold everything was cold from the potatoes with gravy to the Mac and cheese!!! Let's talk about the chicken ordered 2 of the 10 dollar meals the chicken taste like it was fried in old grease it was greasy just disgusting and cold u try to eat cold old hard chicken and tell me how u like it! The drinks I ordered 2 large sweet teas had to ask for more ice and didn't get sweet tea it was unsweetened and ever was unseasoned just a terrible experience! And for the money they charge everything should be on point but at this particular kfc it wasn't !

DO NOT GO HERE!!!! The wait is horrendous and they are horrible to the people in the dining room. Forget about even reasonable food. The food we got was disgusting and super greasy! Had to spend more money in the end to get food from elsewhere. So DO NOT GO HERE!!

there is no workers at the window. They are really terrible customer service. or at the counter, I walked in and there was nobody. and I'm pretty sure both of them were on break at the same time. this place is terrible. Do not recommend. And the place closes at 12 and it's 9:38.

Do not go here they can't get one easy order right .. worst ever order one thing repeated it and still wrong

They where taking so long like 35 minutes and they only focused on the people on the drive-through instead of the people in the front

What kind of operation is this? If I owned the franchise to this place I would be really worried. I asked for a straw for my drink and "sorry we don't have any, it's Sunday and late" ... it was 7 pm ! They didn't have lids for the mashed potatoes. Instead I got a tub with plastic wrap over it. Took 25 mins to order and get the food. I'm sure the health inspector would have a field day in there. The staff clearly don't care and I am sure safety standards are not being met!

Customer service horrible if I could I would leave 0 stars the foods good and I think that they need new employees

They are always out of two or three different items, but it doesn't matter because what you order almost certainly will not be what you get. And the customer service is non-existent. I honestly don't know how they stay open.

Customer service is horrendous!! Avoid this KFC at all possible! Mashed potatoes looked so old. Ordered a large mashed potatoes and gravy, received a large container of dried mashed potatoes and a small container of gravy. Will absolutely NEVER go to this particular KFC again!!

Employees have a horrible attitude. They tried to give me the wrong thing and when I pointed it out, they scoffed and rolled their eyes. They forgot both biscuits, and the chicken was literally just inedible overcooked fat. There are countless chicken places within 5 minutes of here that you should go to instead. Terrible.

When KFC to order a family meal original recipe they were currently out of original recipe so we ordered and went shopping for the 20 minutes that they said it would take got back to the restaurant to pick up our meal people that walked in after we had left that I had walking in we're getting meals with original recipe when we got our order we checked it and it was not what we ordered. We ended up with the wrong things. We also had to wait longer because they had given out the orders to the people that were behind us first when I told the manager that I wanted the food and full refund no counter offer just one of the other, which do you want so I gave her everything back will not go there again.

TRASH! Waited 30 minutes in line. Said they were closed. Try to give it a second time finally made it to the window and they were out of mashed potatoes.

Knew most fast food places are ranked poorly on Yelp, but yeah, it's for a reason. Going through the drive thru, we realized that the cashier didn't give us a receipt. Worse, they didn't give us any KFC sauce or our medium fries, the reason why we went to KFC in the first place. And scanning through the reviews, this (getting orders wrong) seems like a pretty common occurrence. Strongly recommend checking your order before you accept it. Their customer service is lacking, to say it nicely.

I haven't had KFC in years and wanted to try it for lunch. I went to the location on Lemmon Ave in Dallas. The young man that took my order was so rude. I ordered 2 piece 1 breast and 1 drum combo with mashed potatoes and coleslaw. I should have had it there but I had take it with me. When I got back to the office the food was totally wrong and wasn't fully cooked. I only had the sides and both sides were awful. Never received the chicken breast only the drum and it wasn't even cooked fully. I will never return to this location.

Never and I mean NEVER eat at this establishment. Ordered chicken strips for dinner take out. They were so dry and so hard they we couldn't eat them. They went directly in the trash. Tried to contact the main company directly and it was an endless loop in no man's land. Called the 1-800 number and was put on hold for over an hour. There are to many places in this neighborhood to eat to have that horrible quality of food. The inside is closed probably for lack of employees. The only reason I gave it one star is I couldn't post review any other way. They certainly do not deserve it.

Has no items available they just refunded my order after waiting 45 minutes also I had ordered from there last week and the chicken tenders were cold and old also hard like a rock I swear worst chicken around

worst service. no one there for obvious reasons. waited ten minutes for crispy nuggets. I asked the hutch person if they had the crispy nuggets as opposed to the traditional. she said Yes. are you sure because last time I had the traditional. guess what. ? I got the traditional and had to go inside to pick them. some I was told wrong, I asked to take back the nuggets. They would not return them. unbelievable. they Theywont refund won't refund. they never do returns. they would not give me the management numbe. isn't that fraud if they claim they have it. I pay for it and then they refuse to let me have my money back. I'm the only person in store.

I waited 15 minutes and they served me the most disgusting bucket of chicken I've ever seen. Don't ever go here.

Not shocked that this place is low in stars. We were parked to order for like 5 minutes and when we tried to order mac and cheese they were out. Service was eh.

3.5/5 This is actually a pretty standard KFC, contrary to other reviews. I'm not sure what you're expecting when going to get fast food, but you're probably not looking for something super high quality; at least I'm not. I'm looking for something I can get super quick so I can go in and out and get back to what I was doing before. Of the 3 times I've been here, I've experienced quicker than average waits to get my food. On today's visit, I actually got my food before I was able to put my change away and think about where to sit. The other times, I went through the drive thru and they have serviced me rather quickly. The interior is pretty quiet, even during this lunch hour, but maybe because it's a Sunday. All things considered, I see myself coming back here for a quick bite of food if I'm ever in the area for a haircut or car maintenance nearby!

Chicken was good will eat and recommend we ended up with the wrong order but wasn't going to take another trip in the cold to change it back it's okay the holidays are here

I ordered two combos and a famous bowl via Uber. I received one combo. I've tried to call and see if I can send someone to pick up the rest of my order, but even though they're still open, they're refusing to answer the phone. I tried to get a refund, but Uber says it isn't eligible. I seem to be out the money. I won't be ordering from here again.

Deplorable, they can't get an order right. They can't count chicken pieces. They just give what is available in chicken to get you gone. They don't answer the phone to recieve complaints. They hire riff raft to carry on as employees. They charge a premium while giving you the absolute bare bare minimum.

The food was undercooked. I will never go to this location again. The service is fast but unprofessional. Kids are there the cooks are outside more than inside. The place has been very unpleasant as of late. Tables dirty and sticky. I'm just through with these guys never again. Sorry KFC but is it too much to ask for cooked food

They're super nice when I visit to pick up an order or something for myself, BUT they're always out of everything lol I also think they need to do a deep cleaning.

Avoid the location on 4303 lemon Ave Dallas, worst service and order's always is wrong, Juan took the order and it seem I was bothering him, he told another customer she was making him work hard, needless to say I don't have any intention on going to that location again., I wish they a lower than one star!!!

Went on my lunch made it back to work to find that my chicken was not cooked all the way through. I tried calling to let them know and of course no one answered the phone. I attempted to call several times. It is ridiculous that no one can answer the phone. I'm not sure how many people has gotten sick off of uncooked chicken, but I am one today. This was a waste of time and money.

I started my order by asking if the chicken was "hot, fresh, and just made." The girls behind the counter said it was because one of them had just fried it. Believing them, I ordered a little over $27.00 worth. It was NOT, but I was at my destination 7 minutes away when I realized it. ALL of the chicken and bisquits were ROCK HARD AND COLD. On top of that, they failed to give the slaw that I paid for. This KFC on Lemmon Ave. should be CLOSED IMMEDIATELY. The ONLY reason I marked one star was because I had to make a selection.

Always always always check your order before leaving this location. They will forget something. No gravy. No sauce for tenders. No return visit.

My wife and I will not be returning to this location. We were ordering our usual 8 piece fill up and had to stop a few bites in and head to the nearby Wendy's to get a Asiago Chicken sandwich. Firstly, the chicken on the thighs immediately fell off the bones (NOT the same as "fall off the bone" meat on ribs) and the skin practically fell apart to where I had to use my fingers to pick at the bits of skin as the skin is my favorite part. I usually eat the skins first and hardly eat the chicken meat. My wife takes my chicken meat and I take her portion of Mac and cheese - our marriage is all about give and take. Speaking of the Mac and cheese, calling it mediocre would be an UNDERSTATEMENT. Portion size seemed smaller as it barely filled the container halfway when I'm used to it being filled to the brim) and the cheese appeared to have congealed around the edges. This gave my wife severe anxiety as she is picky about her cheese. Lastly, I was so flustered leaving that I backed my Accord into another car in the lot which cost me several hundred dollars in repairs for both my car and the victim and my insurance has raised 10% due to the accident. My therapist told me that in order to avoid panic attacks I should refrain from going to KFC altogether. I wish I could say I'm sorry for that but you had it coming.

I've only ever used the drive thru at this location, but I've been satisfied every time. I've been to KFC's where the chicken was incredibly lackluster (soggy on the outside, dry on the inside), so I was relieved to find that the closest fried chicken joint near me had decent fried chicken. If you were to compare it to Golden Chick, the tenders might not be amazing (which isn't saying that much since Golden Chick has incredible tenders for a chain restaurant), but are still admirably delicious. Combo it with their BBQ sauce, hot sauce or even homemade Cane's sauce (easily the best choice) for a delicious meal. As far as service goes, there was one occasion where some jerk ordered all the drumsticks (and I mean all of them, fried, grilled, you name it he took every last one and left the rest of us in the line with nothing but wings and breasts) and took 15 solid minutes to do it. In return, the next few of us got free meals. Decent place for fried chicken in my book.

I found a fried cockroach in my chicken and hair in my Mac n cheese this was one of the worst experiences I've ever had the restaurant I've been throwing up for hours I feel extremely sick you will be hearing from my lawyers

I went through the drive thru and asked a few simple questions. I asked, "How much is it to add two pieces of chicken to my 5 dollar mashed potato bowl?" You can add a 5 dollar box with 2 piece... she says. no I don't want extra stuff, I just want to know the price of 2 pieces. It'll be 2.09. Okay I'll take it. And was told it's 7.09 with my 5 dollar box. I pulled up and I have to pay, it's 11.79. The dumb girl at the front said, no it's 11 something. So she bait and switched me. So I asked her... can I switch to the 5 dollar 2 piece with the 3 dollar bowl, which is 8 dollars and change. This stupid stupid stupid girl said no, it's the same price. Where does this math add up?!?! Now I understand why she works at this job. She probably didn't pass highschool and can't count. Her attitude was poor, she had the worst facial expressions when asked questions, and clearly she lack some kind of common sense. Good thing you don't work somewhere that's actually important. ON TOP OF EVERYTHING, my bowl was good, BUT THE CHICKEN WAS WET AND COLD. It's not fried chicken, it's baked 2 day old chicken. Just in case you guys want to see someone stupid working, she works here on Friday nights around 5:50 pm.

This place is an embarrassment. I placed a pickup order only to be told that the order had already been picked up by someone else when I arrived. The employees were disgustingly rude and the absolute opposite of helpful saying "we don't check IDs" and prompting me to "call the delivery driver" which makes zero sense because the order was placed directly from the KFC app, not a third party. The order couldn't even be re-made because suddenly the store was supposedly out of the items needed? No apologies were made, no refund was offered, and not even an ounce of decency was involved in the exchange. I will applaud the day that this location goes out of business and is replaced with a business that puts forth even an ounce more of effort into their daily operations.

Arrived to pick up an order at 10:00pm. Was told it would take 20 minutes to cook chicken tenders. Waited outside for 30 minutes and then went through drive-thru again. This time was told they were closed and out of food. Employee flat out lied, and then became abusive. NEVER PATRONIZE THIS LOCATION!

The fries were cold, drink watery, biscuit hard, and spicy sandwich soggy- I mean I can't find one saving grace within the entire meal.

Thanks KFC. I specifically asked if a spoon was included with my mash potatoes and you said yes but it wasn't. I KNEW I should've checked. How can you raise your marks if you don't validate. Thanks again.

Super rude customer service, lady yelled at us for not ordering in 2 seconds (: why be mad if you can quit lmao

I'm writing this review as I wait for my order. Yea, that's how long it's taking for me to get my order. My first time here was about four years ago. I went through the drive-thru and thought I would never leave. The longest wait of my life for what I believed to be fast food...made worse by the fact that I really had to use the bathroom and couldn't leave because I was sandwiched between the numerous cars in line with me. My second time, I decided to be wiser and order from inside. Upon walking inside, I noticed only one person ahead of me in line and was immediately assured I had made the right decision. But it apparently doesn't matter where you order from. Cuz even once you give your order, you're gonna wait forever for your food. The only good thing about this place was the friendly person at the counter, who's the only reason I'm giving this KFC two stars as opposed to one. Running out of food also seems to be a regular thing here. A customer before me waited eons for his order, only to be told they had run out of the crispy chicken he ordered. And I was just now told they didn't have the corn on the cob I've been waiting forever for. Thank goodness for Yelp. What else would I do while spending my evening waiting for food at this glamorous joint? (By the way, my order finally arrived after a 20-minute wait. They didn't make the substitution I requested, but I was just glad to get the hell out of there).

Been here twice. Once because it was late and I needed something on the way home. The second time to try the Nashville Hot Chicken. Both times were mistakes. This location seems dirty. Even the drive-thru has a dirty feel to it. Chicken tastes like it's been under a heat lamp or something.

SOOO Good! This will now be my go to chicken place. The food and management were respectful and I even when I cannot go there in person I order through Uber. Thank you guys for your effort. This is how a store should be ran!

if i could give zero i would!!! i ordered a 12 piece and they gave me 9!!!! the receipt was supposed to be in the bag and it wasn't. i didn't discover this until i got home. so i can't do anything but complain!! this is not the 1st time which means they're stealing or can't count. i'm soo f-ing pissed never again!!!

Definitely deserved a 0 on customer service Lisa was rushing me on the intercom and was talking over me the whole time. Very rude to me as someone who has worked in customer service

Horrible service. Awful employees. Ordered door dash pickup. Said it would take 25-30 minutes. I arrived 25 minutes later. It took ten minutes before I even got anyone's attention. When I finally gave them my name for pickup, she "accidentally" deleted the order. I've already paid for it. She has to get help finding the order. So now I know it hasn't even been started. I've been waiting now for twenty minutes, even though I ordered online nearly an hour ago. The staff is audibly terrible at communicating with each other. The person picking up before me had to ask three different times for missing items. I will never order from this location again.

As a fast food joint, I think its current rating is a little unfair. I mean KFC markets itself as a fast food restaurant with greasy yet decent fried chicken. They aren't known for quality service. I used to dislike KFC because their chicken was so dry, but the chicken is actually tender and juicy. I usually just get the chicken tenders if my roommate and I are feeling lazy. Chicken, chicken, chicken.

Yes, I do realize that writing a review for KFC makes me truly pathetic... but I must give a shout out for their new grilled chicken. (If it's fried you want, hit Babe's) This is an extremely busy time of year for me so I go to work early and come home late... and it is too dang hot to cook!!! So I was contemplating a drive-by my friendly neighborhood Eatzi's when I spied the KFC grilled chicken banner, and thought, what the heck - it's cheap, fast, and I am tired. I was quite pleasantly surprised when I got home at how tasty this stuff is! Crispy golden skin, seasoned nicely, juicy and not over-cooked and dry... and not horrid for the diet once the skin is removed (though the coleslaw and potatoes can't exactly be called waist-line friendly, but they do hit the spot for nostalgia). Check it out - support a fast food chain's true attempt at a healthy alternative!