KFC

This place is absolutely terrible. I don’t know why they’re still open. I tried this again tonight after months of not returning and clearly still hasn’t gotten any better. I get my mac & cheese and it has some type of plastic inside of it. The chicken breading was soggy like it wasn’t cooked all the way, but I looked past it until the mac & cheese. This is gross and ridiculous.

$80 dollar door dash order. Ordered a 16 piece bucket, two sides of Mac and cheese, two sides of mashed potato’s. Received a container with about two tablespoons of corn, two containers of gravy, a container with a half cup of mashed potato’s, and a containers with a half a cup of Mac and cheese. The chicken was what it was. Tried to get a refund and was only offered 18 dollars back. If you can’t fulfill an order than don’t take it.

It would be nice if they had real employees that actually gave a care a little bit. Project a I replacing the workers would be great for brownsville road. They care about nothing.

Pulled up at 8pm on a Wednesday, doors were locked! Noticed a lady inside and back door open so I drove thru the drive through but no lights on at all.. completely dark. As I was pulling out a nice gentleman approached the window and said the dinning room was closed and the lights were burnt out on the drive through. He asked what we wanted. It was hard not having a menu to look at. The man was helpful. Then a kid in all black came from around the corner in all black wearing a black ski mask and popped himself up and sat up on the counter top where the food is put. My daughters thought they we being robbed. Never the less, 30 some dollar's and all the food was old cold and stale. COMPLETELY DISGUSTING! NOTHING LIKE IT USED TO BE. DO NOT WASTE YOUR MONEY HERE! I KNOW I NEVER WILL AGAIN! U HAVE BEEN WARNED.

I ordered online. When I got there to pick up, my food wasn't in the pick-up spot. No one was at the register to assist me. Then, when the lady came, I told her I was there for my online order. That's when she said it wasn't ready. I told her I'm only asking because the app said it was. I went outside for a moment, and an employee was finishing her break. She went in and, about 2 minutes later, came outside, asked my name, and said my order was ready. I got my order, and the unpleasantness started. The cashier handed me my food, didn't ask if I needed condiments, utensils, napkins, or if I needed anything. Nothing but food was in the bag, so I went back and asked for a spork and condiments. My fries weren't hot, and they were hard. The chicken breast was alright and everything else. It was not a good impression. If it wasn't for the employee who was in their break assisting me, it would've been less stars

Horrible Experience I just had. Ordered from this restaurant off Uber Eats to get some quick food for dinner, specifically the "Fan Favorites Box". When the order arrived, literally all that was in the box was some cold fries from and older batch, 1 small piece of chicken and what looks like 2 mostly eaten drums. It was practically all bone. and that's it. At first I thought it was the delivery driver pulling a fast one on me, but after speaking to both the driver and an employee at this location, the employee said that the reason most of my order wasn't there was because they were low on chicken and flour. While I understand shortages happen, they should've just canceled the order instead of sending me almost nothing that I paid for and then treat me over the phone like I'm being unreasonable when I called to find out what happened. Honestly I'd rather just had the order be canceled and told the truth right from the get go rather than have my time and money wasted. Looking at the reviews for this location, it seems like its not the first time something like this has happened. Cannot recommend this place.

Staff deliberately misfilled the order. Went thru the drive thru and ordered a 3 piece meal with all white meat and they put 2 thighs and a leg instead of what the receipt shows as 2 breast and a wing. I would have preferred the upcharge instead of being short changed on the order. This is the second time my order was done wrong. I stayed away in hopes that upon another visit something would change for the better. I was mistaken.

I'd give 0 stars if it where an option. Missing half the order and sauces. Whole crew should be fired and location should be moved. Consistently horrible service. I feel like this whole crew is racist against white people.

I wait for so long for the food and their employees got my order wrong and they give me 6 piece of chicken instead of a 12 piece

I could unfortunately give one star. That star was for Spencer, the young man who was at the pickup drive through window. He was upbeat, friendly, and just gave fantastic service. We went through drive thru, so I cannot speak to the dining room or inside of the restaurant and its ambiance . Now, the bad part, we wasted $28 on a family 8 piece meal, the biscuits and coleslaw were good. However, the chicken was almost inedible. It was so overcooked and even the dark meat was like eating sand. It looked like it spent an additional 10 minutes in the fryer. We had to through it away and eat something else. The people who work there should be ashamed at themselves for serving food that was basically burnt. The pictures show the only piece that was salvageable but was way overdone.

Would give 0 stars, just left kfc drive thru, should have checked before I left restaurant, chicken was so dry, I threw it out, had to be cooked hours ago, parts of it was like rocks, the date is 2/23/2025 at 440 pm. when I ordered kfc west homestead pa. Will never go back, horrible shame on kfc management. You all should be fired.

It's fast food. You get the idea. But I always feel inclined to leave a review when the place has such low ratings and we leave with satisfied, full bellies. Sunday afternoon we rolled through around 2PM. There were two cars in front of us in the drive thru. We both ordered sandwich combos - quick and easy late lunch after running errands. We moved through the drive thru faster than you can fry a chicken wing. Cashier at the window was friendly. Food was hot and fresh and the order was correct. We have gone to other KFCs in Pittsburgh and it's not always the same experience. You never know what you're gonna get with the chain restaurants. This one was pleasant and we left feeling satisfied. No complaints here despite the other low star reviews.

So who's idea was it to Stop making Crispy tenders. Now you can only get them in original recipe! Bad move don't change a good thing. Very disappointed in who ever made this decision. Lisa

Ordered one type of food they charged me for another and then tried to say it was my fault. Good also over cooked. I recommend you stay away! People were kicking a chicken wing around the floor.

Don't eat here. It's a disgusting experience. Half the workers are too high and the rest look like they haven't bathed for weeks. Go across the road to SHOP-N-SAVE. THEY have excellent chicken and lots more side options.

This is the 2nd fastfood spot today that ran out of food. Is there a food shortage??? Or just a huge bit of idiots

If I could give 0 stars I would. Do not order food from this location. Purchased a 16 piece meal and got home and there were only 12 pieces. Called the store and explained the issue. I was hung up on and then the store took the phone off the hook for over 3 hours. Called back the next day and asked to talk to the manager. Explained the situation and was hung up on again. Phone then taken off the hook again for several hours. This is not how you treat customers. I will NEVER go to this location again. Awful attitude and service!

Went though the drive thru, didnt wait long, food was good. Took away 3 stars for the horrible $10 bucket of popcorn chicken deal. The bucket in the picture was large. The bucket I got was the size of a cereal bowl. Very misleading.

Went here today to check out the Nashville Hot chicken. Excellent customer service from the woman (Dana) taking my order. The wait time was short. I probably waited about 3 minutes at the drive-thru window. I got home, opened some mail/packages, then got to my meal. The chicken was so fresh! It was perfectly made. Crisp, juicy, & saucy. The only thing that was missing was the pickles which I didn't mind because the chicken was so good. The Nashville Hot sauce is a bit smokey and gets your nose running a little bit. The heat of the spice isn't overpowering and it doesn't ruin the taste like some hot spices/sauces do.

Regardless of early or late they usually have a good selection of food, at lot of locations nearby like to tell you they're out of practically everything and you should order something else but not here.

The only thing on a KFC menu worth having is their still miraculously superior cole slaw. Everything else is blander than the Hallmark Channel and greasier than a metrosexual's hair. The wait for your order will also be excruciatingly long. No, I did not want to come here, but forces beyond my control dictated my visit last week. Blame the Cosmic Trickster. Go to to Frisch's in Caste Village for better food and service. The Colonel must be stopped!!! Why do they not call it Kentucky Fried Chicken anymore? Maybe it's not really chicken that they're selling! Note: This location also offers Taco Bell selections, but I've never tried any of that hogswallow.

Go to KFC thinking I'll have a great meal, pay 42 bucks and missing my coleslaw. I asked the stupid worker Is everything in the bag as they rush me out the drive thru, of course NOT! Guess that's why they work there, no education! Pay for shit you don't receive!

I had a terrible experience with the quality of the food obtained here. I was in town for a funeral, and eventually got around to wanting something to eat. We ordered this all to take home. I was ordering with my sister. Her home is less than 5 minutes away. We ordered the Nashville Hot Tenders Dinner, and a bucket of 6 Tenders and Wedges. The girls couldn't have been nicer to us. Upon getting the food home, and sitting down to eat, the food was not visually appealing at all. However, being extremely hungry, we tried to eat anyway. All of the tenders were in terrible shape, as they were all dry, soaked with grease, and very hard to chew, as if they had been sitting under the lamp for hours. The wedges were the same way, soaked with grease. The only edible things were actually the potatoes and gravy and the biscuit. We tried, though. But ended up cooking something else anyway. I remembered that the hours were until 9:30pm, so, by now, it was too late to take the food back to the restaurant on my way home. I thought about this the entire way home, I realized that was a waste of over $16.00, especially since her dog wouldn't even touch it! I am on disability, and $16.00 it a lot of money to some people, including me. So I thought that the least that I could do is bring it to someone's attention that the food was completely not edible. P.S. I have a picture here, I couldn't figure out how to upload the picture in my review, so I made it my profile picture.