KFC

Service was terrible, it was busy though, just with online orders. My chicken sandwich was 2 tenders, wasn't worth the commotion. I'm not mad. Just crazy busy with online ordering. Inside could of been cleaned a little bit better. It is KFC though, these places are turning up scarce.

Food is good, but the service at this Waukesha location isn't. At about 4:30, I did an online order for a 12 piece to be picked up at 5:30. I arrived there at 5:35, and they didn't have enough original recipe chicken to fill the order. It would take an extra 18 minutes. 40 MINUTES LATER, I left with my online order. When I asked for compensation, all I was offered was a cake.

Everytime I go here they're missing another item today I got 2 famous bowl fill ups and they forgot my pie poppers. Also everytime I call i wait on the line so long that my phone hangs up I demand a refund ot my food to be remade this is ridiculous. I enjoy the food here but they continuously mess up orders. They also no longer do refunds so maybe they should learn to properly fulfill an order.

By far the worst experience I have had. KFC’S have really become terrible. This location always has problems. From missing items, food not available, the service is atrocious. As a customer I have never received an order correctly. And the time to receive your food is just plain obnoxious. Should not take over 40 minutes. I experienced the same issues as a Dasher. After tonight, I will never return, ever! Quality of food is poor as well.

I picked up food from them and noticed a leaking bag when I got home. They forgot to put lids on the mashed potatoes, gravy and Mac and Cheese. So obviously, it was a huge mess. That's a detail that shouldn't get missed. We ended up throwing away the sides.

Ordered a chicken sandwich, no pickles, biscuits with butter and honey, mashed potatoes and pepsi. No pepsi, ok fine switch it out. Got a sandwich with pickles (I'm allergic), no butter and honey and no utensils to eat the mashed potatoes with. Now I know why it's finger licking good, because they never give you utensils thru the drive thru. I normally bring my own for this KFC. Also took 20 minutes. Be prepared to wait.

Very obvious don't want to work. How am I going to have a wait for 3 tenders? At 1:15 pm. Then guy wouldn't stop talking to his co worker While I was trying to order. "Pull around" 5 cars pulled around and all waited for probably 20 minutes. Tenders take 15 minutes to cook? Just shut this place down.

I went to this location on 12/1/25 around 12:35pm to do a lunch run. When I received or let’s say how received the food as if I was a dog, the guy literally tossed it out so fast it made my food fall inside the bag!! Not only that he did not give me no paper towel or utensils!! Never again here for lunch!!

Worst service I had in a long time. Have to wait an 1/2 hour to get some chicken. look like they didn't know what they were doing. Must've been new employees or something. Now I know why they have a large sign on the door we no longer issue refunds.

Honestly one of the worst KFC's I've ever experienced. Placed a mobile order and got told it never came in. The staff if absolutely lazy and rude, don't even get me started of gross. From the attitudes to the lack of food safety. They should really close it down or start new with the staff. It's ridiculous.

My husband saw an ad on tv for honey barbecue at KFC and asked me to get him an order . I had previously heard about the terrible service at this KFC, but agreed to get him what he requested. OMG! My first impression was "where are the customers at dinner time?" I waited for over ten minutes, even though the store was empty and I could see 3-4 staff behind the counter. Finally someone came up to take my order. I noticed a poster with apple bites that looked great so I added 4 to my order. 15 minutes after my order was placed, I was asked if crispy was ok rather than original because they didn't have original. I agreed. Another fifteen minutes passed. During my wait, I observed a staff member making a sandwich without using gloves. Finally, my order was finished. I used the beverage fountain to get my beverage. There was no ice in the machine. By then another customer came in and tried to get ice from the beverage dispenser. He told the team member that there was no ice in the machine. The team member ignored him. I don't understand why it takes so long to prepare an order.when I got home, I opened the apple bites. They were greasy and not at all like the picture on the poster. I could not eat more than one. I don't understand how this store can stay in business. Whoever owns this franchise is in deep trouble.

Wow. I had a great experience this time after having insanely ling waits previously. Mabel took my order right away and bagged it promptly. There was barely a wait. I would have preferred to wait longer to get hotter food because I have a 45 minute drive home, but it was delish anyway. Thank you, Mabel!

terrible customer service. I ordered a two piece and was waiting for 20 minutes after asking how much longer the cashier proceeded to get hostile yelling that she has to work on the drive through as well. two minutes later I see one of the cooks bring someone food who had just literally walked in and ordered 3 minutes ago. I left and got a refund. theres no way no one couldn't have given me my food when there are five other employees one who actually helped another customer. don't waste your time or money here

I haven't had KFC in decades. Went for a bucket of chicken as that was requested by my mother in law. Very quick and the food was great.

I looked at three restaurants one Mexican and two Chinese that would be my lunch options while shopping in the area and I found the first one closed so I called the other two and no answer. Now I'm just driving around looking for an open sign when I saw the KFC sign, $5 fill up bowl and I thought what the hell and let's do it because I struck out on lunch today. Ok I have no idea what a KFC bowl is so I ordered the original spicy bowl and I was asked what drink I wanted so the $5 bowl is with a drink and a cookie, a Mac and cheese venison is an option also vs the original. The original spicy bowl is mash potatoes topped with gravy, corn, spicy sauce dipped crunchy chicken pieces topped with cheese. Oddly I found the bowl very satisfying with all the textures and flavors served hot. I was surprised that the crunchy spicy chicken was plentiful and slightly annoyed that I had to work the bowl to get to this lower layers through all the chicken. The crunchy chicken, whole kernel corn, mash potatoes with gravy textures played well together I must say. Honestly I have to say that I can't complain because it was hot/satisfying and bigger than I expected with a cold drink and a cookie for $5, was it as good as Chinese or Mexican food no. I found the bowl to be better than I expected and I would get one again because it was not bad at all, plus a hot comfort food meal with a drink and a cookie for $5 is awesome.

Omg, we walked into the lobby, stood at the register for 7-8min and we were NEVER greeted OR OR acknowledged OR given an explanation that they were busy. We were completely IGNORED, and had to walk out UNEQUIVOCALLY these managers should be fired immediately... NEVER have I felt so disrespected walking into a restaurant. It's 24hrs later and I'm still extremely upset about this!!!!

No one would even talk to me. after being ignored, I just left and ate elsewhere. Total joke.

Couldnt believe it found a glove inside my coleslaw disqusting dont go here at clise time they lock doors 40 mjn prior to close

Picked up mashed potatoes so old today, they were SOUR. Disgusting. How does this place pass inspection?

I have tried to order from this restaurant a few times and there is always some reason why I walk away with no food. One time was they ran out of chicken, another time the drive-thru just opted to not acknowledge me, another time the wait was just too long. Their doors are frequently locked during business hours, the seating area always looks like they're trying to fix the place up, lots of broken chairs. Gotta remember to order from Golden Chicken in the future.

I'm not one to usually complain about fast food. I know what to expect, and honestly, the quality of food here has never been an issue. The issue at this location is in actually having the food available to order. Too many times I've been told that they are out of chicken, out of sauce, out of cookies, out of biscuits, no ice, the list goes on. I don't come in late, it's usually around 6pm on a weekday or noon on a weekend. To clarify, this isn't a case of chicken just not being hot and ready, it is that they have no inventory available at all. How hard is it to do proper inventory and prep? It's been going on for years at this location and corporate doesn't seem to care. I only find myself coming back because of how close to home it is, and that the food I actually can order has been prepared properly (hence the second star). If there is another location closer to you, go there.

04/24/2022 this place deserves every one-star it receives. We placed an online order once we arrived at 6:45pm as they don't take orders at the counter. While we waited, several people came in that were in the drive thru asking where their orders were. I've been waiting for 22 minutes so far and no food in sight. This staff just flat out doesn't care and the service reflects it.

I'd originally give them 2-3 stars but after my last experience last weekend it'd be zero. First off it was dinner hour, about 5:30. I pull up to the drive thru and there's 3-4 cars in front of me. I timed it - the car that was first in line took SEVEN MINUTES. I was so annoyed and debating whether to stay or leave. I noticed a couple cars behind me leave. Second car pulls up, 5 minutes go by and they haven't moved. What is going on? Then I realize the person on speaker finally started talking after 5 minutes. Did this car really just sit there in silence waiting to order? Same deal with the third car. Then I go up, wait about a minute- nobody says anything. Then I finally said hello! And someone answered right away. Wtf? I pull up to pay. That took a few minutes. I pull over just to check that everything's there. We ordered a 12 piece meal and a chicken Mac bowl. Everything was there but they shorted us 2 biscuits. Didn't even care, wasn't gonna go through that bs again just for 2 biscuits. But just wow. So it basically took me 20 minutes in the drive thru and the chicken was soggy as hell. I get that they have to put a lid on the bucket and the steam makes it soggy, but they need to figure something out. I think I'm done with this place

Food was good, it really hit the spot. It was quick and had no complaints. As for the rest of the building it was filthy, I felt as though I was a back alley in Chicago. The the ceiling was falling apart, and the chairs look like they were pulled from the dumpster. There was literal gunk on the floor, and it never seemed like it was ever cleaned. if I were a Jew and I was ceremonially clean and walked in there, I would then become ceremonially unclean. Truly, the food was amazing, but the building made me want to throw up. If you plan on going here, go to the drive-through. The service was good, the people were very pleasant just the building was rotting.

I would give them zero stars if I could. Instead of a chicken sandwich, They put three chicken tenders on a bun. The rest of my order was wrong as well AND the lobby was disgusting, floor was dirty & sticky. I will never return.

We used Doordash and put in the following order to KFC; 2 chicken breast, 2 pot pies 2 mash potatoes, 3 cold slaw 8 biscuits. We were missing a pot pie, and cold slaw. The pot pie we did received had only 2 tablespoon of meat, vegetable and gravy mix. The Doordash guy tried to call KFC, all he got was a busy signal. I continued trying to call for 3 hours and all I got was busy signal. Doordash personal cannot open bags to verify if order is correct, that responsibility lies with KFC. This system has so many problems and they all lay at the door of KFC.

Order placed via drive through and the elderly person picking it up did not think to do an inventory before driving more than 30 minutes home. When unpacked the order was completely wrong. We went specifically to get an impossible nugget dinner , it was not in the bag. We ordered a 5 piece strip combo, got strips and nothing else. Ordered a 2 pc white meal got a thigh and biscuit. The spicy sandwich was there but no sides. To add insult to injury, we were billed for a 12 piece meal w/sides which we did not get. Total bill over $50, received food maybe $20 worth. When we tried to call the first call was answered and when we asked to speak to the manager it was set down and left there for over 30 minutes. When we did finally get someone on the phone their response was basically sucks to be you, should have checked before you left. Will not be back

Joshua and his crew went ABOVE and BEYOND to make a couple of old ladies very happy. Friendly, helpful, personable, and outgoing. They made us feel important, and on that note, what more can any customer want!

Very Very rude!! In drive-thru at 7:40. After asking for a couple basic chicken items, and them being "out of it", I asked is everything out? SHE SNAPPED" That's what I was trying to tell you! We close in 20 minutes, Go somewhere else!!"

If I could give this KFC zero stars I would! We've been here multiple times and it always takes forever to get the food. Not to mention the employees were incredibly rude. Today we stopped to get sides for our bbq at home. We ordered mashed potatoes, cole slaw and biscuits. After the lady charged my card, she said it would be a 15 min. Wait. There were no cars behind me waiting and the employee rudely told me I needed to drive up because there was a timer system in the ground that reports how long we were waiting and he didn't want our actual wait time to be recorded. We will not be going here again!

This location is well deserving of all the 1 star reviews. Whether you go through the drive through or order on doordash they manage to forget multiple items and your sauces EVERY time. By far the most poorly managed fast food restaurant in waukesha. Staff and managers just clearly do not care about anything. Wish they'd just shut the place down at this point so no one is even tempted to go there because it's so disappointing.

Every time we come here theres a 45 minute wait in the drive thru.... Every time we come its.., "oh sorry we dont have any extra crispy. We dont have any popcorn chicken, its a 15 minute wait." And you sit in the drive thru for what seems to be forever.. Mind you, covid isnt the reason. Its been this way for years. We ordered here (CAUTIOUSLY) Thru doordash last friday. Because we figured.... come on.... maybe theyve turned over a new leaf... it cant STAY terrible forever can it.? Ordered A 4 piece meal Large popcorn chicken 12 cookies. 2 chicken littles Doordash said it would be a 20-35 minute wait. Well 45 minutes later, i text the dasher.... To which she tells me shes been in line for 20 minutes... theres 6 cars still in front of her.... She had called doordash and doordash tried reaching out to kfc, but no response.... so i just cancelled it. Do yourself a favor. Go to golden chicken or pizza ranch if you want chicken.

Don't waste your time...literally! We ordered a $30 fill up, one of their standard offerings, in the drive thru. It has been 55 minutes and we are parked in the parking lot still waiting for our food. I didn't expect the fastest food but waiting almost an hour would be long for a sit down restaurant...it is ridiculous at a "fast food" establishment.

I think I'm finally done with this KFC location. We've never been inside, always done drive thru, and from what we can see from the car window the place always looks grimey. The staff is never friendly or welcoming and the food is lack luster most of the time. Tonight takes the cake though. It was down pouring when I went. I sat at the ordering speaker for 5 minutes before a voice came through asking me to continue waiting. Can't roll the window all the way up or you won't hear them...sucks to have it down at all because I'm getting soaked. I order an 8 piece meal for the family. Do I get asked what sides I'd like? NOPE! I had to let them know "for my sides I'd like ...". I'm informed it will be a 12 minute wait. Well I've already been here 10 minutes just to order the food so 12 seems okay if it means the food is piping hot. At the window the same "super friendly" lady who took my order opens the drive thru window and just looks at me. Doesn't say anything so I just stare at her. FINALLY she requests payment by providing me the total. She doesn't even bother to open the window all the way to hand me back my card. Opened it just enough to get her arm out. No "thank you" or anything. I sit there several minutes and she comes back to the window and asks me to pull around. Their customer service SUCKS!!!! The chicken was definitely fresh from the fryer, so I suppose I can justify the minimal 1 star review. I get it, it's a fast food joint. What else would I expect? Friendly service AND fresh food!

Could of been better. Food wasn't as fresh. Served cold but we ate half of it anyways. I may just have to give kfc a rest for a while.

Place is a shit show!! Avoid at all costs!! Constantly getting food wrong or it's a obsurd wait time done coming to this location.

Always out of waffles, and the manager is often out of "her chicken." If it's after 12 noon, don't even bother. They're already out of whatever you wanted to order. Since I don't have a closer location, I suppose I'll never get a chance to try KFC chicken and waffles. On top of that, the staff is rude and once outright ignored me/pretended not to hear me, despite being directly in eye contact with three of them. The new spicy bowl is pretty good. But I'll have to save that praise for the franchise at-large. (Also, is it KFC policy everywhere to charge extra for sauce packets? Or just here?)

I went to grab food through the drive thru last night at 9:30pm. I realize it's end of the night, but I still expect edible food. The woman in the drive-thru was rude, demanding and unpleasant when I asked a few questions. I ordered a mash potato bowl $5meal, extra gravy and 2 biscuits. The meal was missing the cookie. I received no plastic spork to eat with.. I take the lid off my bowl...there's no melted cheese, about a teaspoon of gravy, the bowl is only 3/4 filled to begin with. The chicken is not edible, it's dry, hard and looks hours old. As I go to transfer the potatoes to another bowl so I can add the extra gravy I purchased....in the middle of the potatoes is a big patch of white powder...I'm guessing unmixed poratoes...about a tablespoon worth... I ended up eating the biscuits dipped in gravy...threw the rest away. Tried calling the restaurant this afternoon, no one answers after 22 rings...at 2:30pm (not exactly dinner rush hour).

Went through the drive-thru around 6:30pm. The guy in the speaker kept interrupting when ordering. So of course when we got to the window & ALREADY paid they proceeded to say they didn't get everything rang in. And I know why, because they can't stop & listen to someone speak. I told them I didn't know how it was my fault they didn't hear it all & I wouldn't be paying anymore money. So they didn't give the full order. I get that I didn't pay for those things, but they said that they heard me say 2 but only rang in 1. I don't get how that's my fault. Wish I could give a 0/5 because the customer service was trash. They also had us hang out bag back because they forgot to give us things we DID pay for. Wouldn't recommend.

You should be able to use Zero Stars I have loved KFC for many years and always look forward to having a special meal when I see the "Colonel's" sign. It is a pity that each and every time, without exception, that I come here, I ask for some particular item on the menu and they tell me that they don't have it. Today it was extra crispy chicken. The chicken breasts we got were small, soggy (not crispy at all) and lukewarm. The biscuits could have been used to pave a patio. The cookies are horrendous compared to the fresh baked ones they had previously. The drinks had almost no carbonation and were sickeningly sweet from too much syrup. KFC has a product that can't be competed with because it's a special brand. Obviously based on the reviews here this is not a new problem. Why is corporate not taking away the franchise here?

Total incompetence! Had to go back twice and still got the order wrong. First of all drive-tru was down. I Ordered food from the window and said I wanted a 4 piece Chicken meal, all dark meat. The girl at the window put my order in again for 4 wings again but didn't notice until I got home. When I called kfc to tell them, the mod' Jessica argues with me. Wow! Got snippy and asks me what she what can I do for you??? I already had to come back twice and the manger on duty has to argue with a paying customer! So unprofessional of her. I said, never mind. You have a nice day now, goodbye. She's getting paid to do a job. The least she can do is learn how to talk to customers. I swore I'd never come back to this kfc. I broke that vow. Just had a busy day at work and I was exhausted! I do t like white meat! I paid for my food and I can't get what I ordered! That place needs to be shut down! Or at least find some employees who know what their doing. Sad! Very disappointed but that's what I get for going back. This time I'm serious. Never again!

Staff was extremely rude, interrupted me every time I tried to speak, gave me a total and told me to pull up when they never even asked what sides I wanted. Was told a 4 minute wait, after 17 minutes of waiting I finally pulled around where the rude girl at the window shoved the bag at me and said "we were bringing it out." No apology, no explanation for why it took so long, nothing. Then I get home and realize that there are no sauces in the bag even though the item specifically comes with them, and when I call to speak to a manager all I get is "it won't happen again." You're right, it won't because we won't be back and will make sure no one we know goes there either.

No pot pies at 6pm. Got a little more than half of a cookie. This place is nasty dirty and will fold soon I hope. 0 stars would be appropriate.

The staff here is outstanding; friendly and efficient. Always clean with good natural light from the many windows. My favorite is the grilled chicken. Pretty healthy for fast food.

If I could give this location zero stars that would still be too many. Stopped here around 6pm on a Friday night and the dining room was closed! The drive-through was open and that was it! I should have left right then and there but I chose to go through the drive through. I ordered a couple of $5 fill-ups and a large side of mac and cheese. Was told the mac and cheese would take 7 minutes. By the time I was done placing my order, she changed it to an hour! Then she asked if I'd like to wait the hour for the mac! Haha! Sure, let me just sit in my car and wait for an hour since your dining room is closed. This was the last of multiple bad experiences at this particular location. It must be the management because I've definitely had better experiences at other KFCs. The one in Brookfield is fine. This location has lost my business for good.

My husband and I went to this location. The place is filthy and we will never go back. The service was poor and the food was not very warm. Would not recommend this place at all.

Would love to give a review on there food however when we stopped 40 minutes before they closed we were told that they were done making popcorn chicken and potato wedges for the day. WOW - why be open if you stop making food 40 minutes before closing????? Totally disappointed and WILL NOT BE BACK!!!!!!!!!!

One star is extremely generous. The employees are flat out rude, they completely screwed up the order and the portion sizes are much smaller then the used to be. They must have used a baby chicken to try and fill a 12pc bucket. If you are thinking of going to this place, just stop. Do not go here, complete waste of time and money and the quality is really crappy.

Unfortunately I had to give one star in order to write this review, realistically it would be a negative -5 cloud rating Worst experience ever, the manager is a POS or FPOS at best. My food was so nasty looking (I didn't even eat it) I returned the food for a refund and the A hoe mgr argued with me saying I was wrong. I said I'm calling the corporate office and promised never to return and he told me "Good" His argument was so heated I actually felt like there was going to be a physical confrontation. Never NEVER go there.

For the 4th and final visit to this location, I ordered a $20 fill up 8 piece and 3 piece tender meal, get home with the food only to find it was missing the large slaw, large mashed and gravy. I am sick to death of the constant mistakes to the orders! I tried to call the Manager only to have them not answer the phone, I tried for 45 minutes to reach them with no luck. I wish I could give them NEGATIVE stars!

Arrived at 325pm 12/23/17. No greeting from customer service person at counter. Took our order. We sat down at the one semi clean table. Food was served in to go boxes. Asked for trays. Told tey were out. Asked for butter and honey. Told they were out of honey too. Won't be back to this location.

The worst KFC location I've ever been to. I LOVE KFC but I hate this place. Every time I've ordered from this location (because for whatever reason I haven't learned my lesson the first few times) I am disappointed. The fries are soggy the biscuits are sticky and raw. The chicken they serve is under fried and the breading is falling off in crumbs. And their soda is rarely soda rather than carbonated water. Absolutely unacceptable. How ever corporate allows them to function this way is beyond me.

Waited 30 minutes post drive through, along with a half dozen others. How does this place stay in business? All first time (and one time) customers, I'm guessing. And they weren't busily making a fresh batch. It was dry and tough. Truly the worst fried chicken I've had. I was embarrassed to bring it as a dinner host.

I was there last night 7. I waited in line 25 min still no order taken so I left. All they cared about was drive thru. No one even came by counter. Not the first time this has happened. This store really SUCKS stay away.

I would give this no stars if I could. Absolutely horrible service. Workers fighting (literally) with each other and customers talking about kicking their asses and more swearing I will not use . Took 20 min to get food because drive was to busy being in the fight . I could go on but I won't . I called and reported this situation and hopefully something will be done . I will NOT return !

On my recent visit i found this location is pretty crappy, Slow Service, Dining area had trash bags sitting out. I think the District Manager needs to make a surprise visit (and not the kind that the Store Manager knows about... see this place for how it REALLY is.)

This is probably the worst KFC I've ever been in. Do not eat here. The service staff doesn't care. They are slow and food is never fresh. In fact the ice maker doesn't work and if you look closely in the tray for the soda dispenser there is quite a bit of bacteria growing from not being cleaned in days! If you want to get sick then eat here!