Katya L.
Yelp
Disclaimer: I've been here several times previously, and have always had a good experience. The food was great, the service good, and no complaints. So I'm recounting this latest experience as a heads up to the new ownership and my rating is based on that experience.
Since I've had a good experience here before and was craving Thai food, I suggested that we meet here when some coworkers wanted to grab lunch. We were greeted and sat promptly, and our drinks arrived quickly. I got a Thai iced tea with coconut cream, and it was delicious. And free refills!
The server mentioned that she was having some trouble with the POS system, which was apparently new. She also mentioned that the place was under new ownership as of that day (!) and they were still getting used to a few things. No worries! We placed our order and waited for the food to arrive.
The appetizer did arrive in a reasonable time frame, and it was really good - fish cakes served with a sweet and spicy sauce. We waited some more for our entrees, and finally got up to inquire as to their whereabouts after forty minutes had passed and the couple at the table behind us who had sat down just fifteen minutes earlier had received their food. The server (a different server, apparently there was a shift change that wasn't mentioned) claimed that the ticket had never made it to the kitchen; she said it had printed in front instead of the back of house. I found that a little suspicious because both the appetizer and mains were on the same ticket, so how could one item make it out but not the others? Whatever. To her credit, she was very nice and apologetic, and offered to comp most of our food, which we gratefully took her up on. Unfortunately, we had to get the entrees to go since we had waited for so long already.
When the rest of the food arrived, one of the dishes was missing. Apparently it was never entered at all? Thankfully the mains were comped as promised, and she even threw in some additional fish cakes as an apology for the hassle, so my friend who never did get his entree at least had something to eat. We didn't have time to deal with it, so we just left.
Once I finally got home and went to eat my belated lunch (spicy crispy basil chicken) it was... terrible. The chicken was overcooked, tough, and stringy, and gave my jaw quite the workout. I still ate it because I was starving at that point, but it was pretty awful. I'm not sure if the change in ownership included a change in the kitchen, but I really hope this isn't an indication of future experiences! It would be a shame for this neighborhood spot to fall victim to poor ownership and lack of care in the kitchen. I'd give it another try based on previous positive experiences, but I'll be wary.