Lee D.
Yelp
This was a hard review to write...
And I try not to give 1 star reviews, but...
Yelp Check-in = Thai Iced Tea with check-in. Which they did NOT honor!!
Foam (the waitress) walked away as we clicked "use it now" on the Yelp app because she was not able to handle the 4 tables of customers. We showed her that we checked in and she would still NOT honor it. She said she had to see the red screen which disappears after a couple of seconds and you can not re-check in until 4 hours later. Poor service and honestly, pretty disrespectful.
Quality/Quantity -
Pork Pad See Ew - This was the best of the dishes. Simple, hard to not get right.
Chicken Eggplant Basil - The eggplant was tough... I was not able to eat the "skin" of the eggplant.
Seafood Pad Cha - This was okay, but low quantity.
Overall the food was just okay.
Atmosphere -
Small local restaurant.
Actually a good size, but not too many tables?? But that makes sense as our waitress was not able to service 4 tables.
Open 7 days a week from 9am or 10:30am to 9pm or 9:30pm.
Service - This is where they failed.
At first, we felt sorry for the one waitress. As she was running around with her head chopped off. And she wanted to see my Yelp check-in, but I was in the middle of uploading my initial pictures. When she came back, I proceeded to show her, but she ran away again??? Well you can't pull back up that "red check in screen" but I showed her that I checked in. We even showed her the screen that read, "Sorry, you can't check in AGAIN until after 4 hours." She said she had to push the button herself. She said we might have used the offer already? What??? Even if that is true, check-ins are once a day, so you are saying that I came here earlier and spent $$ and already got a free ice tea??? If true, wouldn't that be a good thing? Wouldn't you have seen us???
If the owners care, they really have to train the staff better. To lose a customer for a Thai Iced Tea (food cost about 25 cents) is just really poor business practices. Especially as it was the staff's fault for running away from us multiple times as she could not handle the 4 tables. We have never experienced a Yelp check in where the employee has to touch the customer's phone and click the button themselves. Is that even food safe...?
Price - $60, and yes I still gave her a tip.
I blame the owners more, but basic common sense should dictate that a customer is worth more than an iced tea/cents...
Owner Comment - Good luck. Again, for the iced tea/cents. If the food was good, we would give them a second chance and we like/try to support locals.