Victor G.
Google
WARNING: EAT AT YOUR OWN RISK. HAZARD IN FOOD. And bad customer service. 0 Stars.
Bought this via Groupbuy, and while eating, discovered a big bamboo splinter in one of the pieces I was eating. Verifiably not a pineapple (see video below) – imagine if we gave this away to my aged parents, or fed this to our young children!
Upon feedback, Kim Peng Hiang (KPH) agreed to process a refund for the box of bakkwa on condition that we deliver the affected box of bakkwa back to them, at our expense, time, and inconvenience.
Isn’t it integrity, ownership, and responsibility to be the one making collection arrangements from us considering this was a mistake on their part?
Our Groupbuy coordinator was nice about it, and decided to assist with coordinating it. KPH ultimately came over to pick up the bakkwa from our Groupbuy coordinator. However, because there was only 1 piece of bakkwa left, they went back on their agreed word, and decided to refund only half the box.
Wah, that means if I suay and eat until last piece and discover bamboo, I’ll probably get no refunds.
Eat at your own risk my friends.