Kimpton Aluna Resort Tulum

We have just spent 11 nights at the Kimpton aluna and there is nothing I can fault with this hotel. The atmosphere is so chilled and welcoming, the staff are so friendly and helpful. The attention to detail made everything so easy and comfortable such as robes in the rooms and access to bikes to get around which are available for all guests free of charge. The pol area is beautiful and overlooked by the reteraunts which has a really nice colonial feel. ||We went for the breakfast option included in our stay and I'm so glad we did, while there are places to eat a short walk away, it was so nice to have the convenience of coming down for breakfast without having to leave the hotel, the breakfast was beautiful with eggs made to order and lots of fresh fruit and pastries. The cocktails are amazing and around half the price of what you would pay closer to the beach. Access to the beach is around 20 minutes by bike and it's a short 5 minute walk into the town from the hotel. I would 100%recommend this hotel, and special thankyou to jesus for always being so friendly and always with a smile on his face 😊

We are staying at the Kimpton Aluna in Tulum for our vacation for 10 days. So far the stay has been wonderful. The staff is very kind and very attentive to the needs of their guests. The pool is lovely and shaded in many parts. The vibe of the hotel is almost like a little jungle hidden in the trees. It is off season now, so the hotel is not very busy which makes it very peaceful. I am very impressed by how clean they keep everything, both the rooms and the public areas. The restaurant food is actually very good and only a little higher in price than the restaurants in the local areas. I would stay here again if we visited the Tulum area and I would recommend it to anyone who is looking for a very relaxed and peaceful vacation.

We LOVED our stay at Kimpton Aluna. It’s not on the beach but for us that was perfect as we wanted to be close to both the beach and downtown areas, and away from party side of the beach road. The hotel has two nice pools to relax at during downtime anyway. ||Rooms were big, clean and comfortable and most opened out onto the pool area or had pool views. ||Breakfast was nice, especially the omelettes, though coffee could be better. The tacos at lunch were delicious and catch of the day for dinner one evening was also good. There are good restaurants within walking distance. ||Social / happy hour every day was great, with free snacks and drinks in the pool area. A great opportunity to speak to other guests and the staff. Special shout out to Juan and Jose who made each evening great fun and provided excellent friendly service!||The hotel reception staff were also very helpful sorting taxis, giving recommendations for tours, even organising hire of ATVs to be delivered to the hotel (though there also free bicycles). In particular a big shout out to the concierge Eduardo(?) who looked after us all week!||Highly recommend this hotel!

I had an amazing stay at Kimpton Aluna in Tulum! Check-in was fast and smooth, and we were welcomed with a refreshing drink. The rooms were spotless and comfortable, and I especially loved the rooftop pool—it was a perfect place to relax. On my first night, I had dinner at the resort and the food was quite spicy, which gave me severe heartburn in the middle of the night. Since nothing was open at that hour, I was so grateful to Cythania, who went out of her way to get me some milk. Thanks to her, I was able to get back to sleep comfortably—her kindness really stood out. The staff throughout my stay were incredibly helpful and kind, always happy to give recommendations and directions. The location felt like the heart of Tulum—close to everything! I also loved that they offered bikes for guests; riding through the area first thing in the morning was one of my favorite parts of the trip. On my last day, I lost my camera and wasn’t sure if I had left it in a shuttle or taxi. Eduardo, who was working that night, went above and beyond by tracking the taxi we had used. Within five minutes, he called me back to let me know the driver had found it and would return it the next day. I was so relieved and impressed by the effort and care. Overall, I highly recommend Kimpton Aluna. The service, location, and amenities made my stay in Tulum truly memorable!

Very nice hotel. Very clean and well maintained. Cheers to Madeline and the front desk for quickly assisting us with a minor problem in our room. Also gracias to Jesus y Juan for the great service at the happy hour and beyond. Also the complementary bicycles were fun to ride to the beach. Highly recommended!

We had an amazing experience at the resort! The staff was incredibly welcoming, attentive, and courteous. Our room was the perfect size, making our stay even more comfortable. A special highlight was the delicious vegan breakfast they prepared just for us.||The resort's location is only 1.2 miles from downtown, making it convenient to explore. While a rental car would be ideal, they also provide free bikes, and Tulum is very bike-friendly.||One thing to note is that they have a beach resort, but there is a per-person fee for usage, which we weren’t aware of beforehand. Overall, it was a wonderful stay, and we’d definitely recommend it!

We stayed here for 2 nights, rooms are lovely and staff are exceptional. We had an issue with another guest and Johnathan couldn’t have been more helpful and understanding about the situation we cannot thank him enough. All the staff were so lovely but especially Charlie in the restaurant. Would recommend this hotel to anyone going to Tulum in the future and we will be back!

A reasonably nice hotel and recently refurbished I think. Rooms are modern and nicely laid out - many opening right on to the pool. We had an issue with our toilet - which I reported twice and remained unresolved - not ideal.||Restaurant was fine - although menu was a bit of an odd mix - chicken tikka, fish and chips, tacos…. Service was friendly though.||Main drawback of the hotel is the location - too far from the beach and too far from the town. The do offer bikes to be fair and if you’re a runner the surrounding roads are good for an early morning jog - but you do feel a bit isolated - and for some reason taxis seem really expensive here.