jefff14
Google
My husband and I had a fantastic seven night stay at the Kimpton Aluna. Kimpton is our preferred hotel brand, and the Kimpton Aluna certainly did not disappoint. Prior to our stay, I had emailed the front desk team with a few questions. The front desk team was super responsive to my emails and they were equally helpful and welcoming during our stay. They greeted us with a warm smile every time we came back and they helped with getting taxis and hard to get dinner reservations. ||The restaurant staff at both restaurants were super friendly. They greeted us by name every time we saw them. Although the entire restaurant and bar team was incredible, Juan and Daniel (the restaurant manager) went above and beyond in the level of service they provided. We did the Mexican spirits tasting session with Daniel on our last night, and he was so knowledgeable and engaging during the tasting.||The location for the Kimpton Aluna is absolutely perfect. It's removed from the main hotel zone, but it's convenient to everything. There are lots of great restaurants, taquerias, bars, and coffee shops within a 15-20 minute walk in the Aldea Zama neighborhood and along Avenida Cobá. The central part of Tulum is also a great option with numerous shops and restaurants. The hotel is also very convenient to the Tulum Ruins with a ten minute taxi ride. The beach and Hotel Zone are also very accessible with a 20-25 minute taxi ride.||Both onsite restaurants are really great with excellent options to choose from. Although we usually like to branch outside of the hotel for dinner options, we ended up eating dinner at the hotel on three of our nights. The cocktails were exceptional. My favorite was the La Malinche. For the nightly social hour, there were different cocktails available every night during our stay. As noted above the restaurant staff provides such warm and friendly service. ||The room and bed was super comfortable. We stayed in a king room with a balcony. There was lots of space with a couch and chair. The shower was a nice, big rain shower. The room had a nice big closet. ||The hotel grounds and the rooms were well-maintained and super clean during our stay. ||If you're looking for a Tulum hotel with a relaxing vibe, excellent hospitality, and perfect location between the main attractions in Tulum, then the Kimpton Aluna is the spot for you. This hotel is a great value for everything that is included. We will certainly stay there again when we visit Tulum in the future.