Kimpton Aluna Resort Tulum

My husband and I had a fantastic seven night stay at the Kimpton Aluna. Kimpton is our preferred hotel brand, and the Kimpton Aluna certainly did not disappoint. Prior to our stay, I had emailed the front desk team with a few questions. The front desk team was super responsive to my emails and they were equally helpful and welcoming during our stay. They greeted us with a warm smile every time we came back and they helped with getting taxis and hard to get dinner reservations. ||The restaurant staff at both restaurants were super friendly. They greeted us by name every time we saw them. Although the entire restaurant and bar team was incredible, Juan and Daniel (the restaurant manager) went above and beyond in the level of service they provided. We did the Mexican spirits tasting session with Daniel on our last night, and he was so knowledgeable and engaging during the tasting.||The location for the Kimpton Aluna is absolutely perfect. It's removed from the main hotel zone, but it's convenient to everything. There are lots of great restaurants, taquerias, bars, and coffee shops within a 15-20 minute walk in the Aldea Zama neighborhood and along Avenida Cobá. The central part of Tulum is also a great option with numerous shops and restaurants. The hotel is also very convenient to the Tulum Ruins with a ten minute taxi ride. The beach and Hotel Zone are also very accessible with a 20-25 minute taxi ride.||Both onsite restaurants are really great with excellent options to choose from. Although we usually like to branch outside of the hotel for dinner options, we ended up eating dinner at the hotel on three of our nights. The cocktails were exceptional. My favorite was the La Malinche. For the nightly social hour, there were different cocktails available every night during our stay. As noted above the restaurant staff provides such warm and friendly service. ||The room and bed was super comfortable. We stayed in a king room with a balcony. There was lots of space with a couch and chair. The shower was a nice, big rain shower. The room had a nice big closet. ||The hotel grounds and the rooms were well-maintained and super clean during our stay. ||If you're looking for a Tulum hotel with a relaxing vibe, excellent hospitality, and perfect location between the main attractions in Tulum, then the Kimpton Aluna is the spot for you. This hotel is a great value for everything that is included. We will certainly stay there again when we visit Tulum in the future.

Pros: Service and staff were good. Private parking lot of its own which was a big plus. Clean rooms and good overall attention to cleaning. Pool was OK too. Cons: The hotel room itself has several flaws. First, that awful sewage smell comes and goes. Especially from the shower. And second - the thermostat does not regulate properly. You get good cool air but the temperature adjustment is useless. We got sick because one night I was sick and tired of getting up and turning it on and off myself every 20 minutes and I feel asleep and we both got sick the next day. They should fix that. Huge nuisance. Lastly, if you eat on the property always keep receipts. They stifled me of an extra meal that I paid for with cash but it was added to my tab anyway. Good thing I remembered otherwise for those who just don’t keep track chances are you’ll be stifled with extras too.

Tulum bound? Read this. The Kimpton Aluna is where you should stay. This wonderful hotel is so much more than the rather humble images the hotel has on the website. It is an oasis of calm and professionalism, with care put into the details. This is executed by staff who convey a sense of joy and enthusiasm to guests. Special shout-out to the front desk team and to the restaurant staff, who took care of our food allergy needs. Speaking of food, the breakfast was wonderful, something we looked forward to every morning. The lunch tacos were some best we have had in Mexico. The hotel was so lovely that by the 3rd day in Tulum, we stopped going pretty much anywhere except the modern mall steps down the road. The rooms are very well thought out, the bed is comfortable, and the AC worked perfectly. A hotel is rarely so much more than it advertises itself to be, and this is one of them. The site doesn’t really even mention the fantastic roof pool and bar that overlooks the jungle. Solid gold experience! Highly recommended!

This hotel has nothing to do with the level usually represented by the Kimpton brand. Both the rooms and the overall property deserve no more than a 3-star rating. The rooms smell of damp and mold. The staff tried to blame this on spraying in nearby fields, which is simply not true, as the smell was noticeable only inside the rooms (we checked three different ones). On top of that, the bed linen was poorly washed, with visible stains from killed mosquitoes on the pillows. Jesus offered us a room change to a lower-standard room, with no possibility of returning to the original room category even if it remained available for the entire stay. Calling this solution ridiculous would be an understatement. To be fair, the hotel manager was helpful and offered us a room of a higher standard, which was a kind gesture and appreciated. Unfortunately, the upgraded room also had the same unpleasant smell. Payment for the stay is taken in advance, which is also not a standard practice for 5-star hotels. Breakfast was buffet-style but at a level way below Holiday Inn Express. The staff did not inform guests about the possibility of ordering omelets or eggs prepared in other ways, did not offer drinks, and only appeared when it was time to sign the breakfast receipt. The bicycles available at the hotel are rusty, and riding them feels like a constant fight for survival — again, far below any 5-star standard. It is truly surprising how this hotel passed IHG verification. I do not recommend it and will never return.

Had the best time here with my wedding party. Could not have asked for a better place! Brianda was incredibly kind and helped plan our rehearsal dinner at the hotel on their rooftop which was incredible. Edwardo at check in was the sweetest, and all of the servers and workers at Aluna went above and beyond. The Bellhop especially who always happy to help with the biggest smile! Very grateful to all of them for making our stay so special and memorable.

I recently enjoyed a four night stay in Tulum at the Kimpton Aluna Resort, and had a very positive experience. The resort was clean, comfortable, reasonably priced, and (most importantly to me) well located in a quiet part of town, but only a short walk or bike ride away from the beach or downtown. The staff was very friendly and helpful (especially Luis, the concierge) and the breakfast options were superb. My only small complaint is that the shower never got truly hot, just warm. I would absolutely stay here again.

We had an absolutely incredible time at Kimpton Aluna - the front desk staff was tremendously helpful in getting all of our activities planned, organizing logistics for us, the rooms were very well maintained and clean, and the rooftop pool (adults only) was the perfect quiet space in a family-friendly hotel. The restaurant and bar staff in the hotel was also amazingly kind and attentive, especially Jesus! Also from a location perspective, the hotel is equidistant from the cenotes, pueblo Tulum, the national park, and Tulum Beach - making it super easy to see all parts of Tulum during our 6 days here and it was quiet enough to sleep at night which was a HUGE win - HIGHLY recommend this location.

The staff here are so kind, the rooms are nice, roomy, and comfortable with thoughtful lighting. It was excellent to have the bicycles and Luis’ assistance for our excursions, and to have access to the beautiful pools here. The vibe of the hotel is relaxed & elegant. We enjoyed our stay very much.