Kimpton Hotel Monaco Baltimore Inner Harbor

The hotel is lovely! Immaculate, well appointed rooms. Great lighting and soft bed linens with a level of hospitality you don't find in a lot of hotels! |Warm and welcoming staff! Kumar the Front Office Manager called me to let me know my room was ready and seemed to remember everyone's name! When is the last time that happened at a hotel?|Walking distance to great restaurants. Quick hop to Harbor activities and easy airport access.

Nicely renovated rooms with updated decor. The bathroom was spacious with a gorgeous tile shower. The bed & pillows were comfortable. And the closet space and mini fridge were nice to have.||A few minor issues: Housekeeping didn't clean our room. (Maybe we needed to request it?) The shower gel bottle was empty (not an issue since we could use the small bar of soap provided). Odd to not have a trash can in the bathroom. Also, no hair dryer was provided. (If we'd stayed more than just two nights, we would have reached out to housekeeping & I'm sure these things would have been taken care of.)||Also, just a note that hotel reception is on the 2nd floor. After a delayed flight, we arrived at 2 a.m. and had a hard time finding the check-in desk. Maybe better signage at the entrance/elevators?||Overall, the hotel was beautiful and we had a nice stay. Loved the history of this old building.

I had a great stay at the Monaco in Baltimore! After being moved from another hotel due to water and AC issues, the front desk staff at the Monaco was incredibly responsive and made the transition seamless. The room was beautiful—comfortable, stylish, and exactly what I needed. I really enjoyed the complimentary coffee each morning in the lobby—it was such a nice touch to start the day. I do wish there had been a coffee maker in the room, and I was a little disappointed they had run out of plants (such a cool idea!), but those were minor things compared to the overall great experience. I requested extra hangers and received them almost immediately, which speaks to the attentiveness of the staff. I’d definitely stay here again and recommend it to anyone looking for a comfortable, well-managed hotel in the heart of Baltimore.

Kumar and Xena were wonderfully helpful. I can tell time was given to anticipating a guest’s need and preparing answers. The entry is beautiful capturing the decadence of the early 1900s. The actual lobby and my room were contemporary yet respectful of the historic design. The aesthetic is simple and elegant and I loved it. My 11 floor room had an entire window wall with sheer and light blocking shades. Room service was quick and adequate. The hours are a little confusing but there are so many options nearby i was never hungry. I was pleasantly distracted by the original design of the building that i found myself a little confused as to how i got to the lobby. A little clarification in the confirmation process would be helpful.

Stay away from this hotel... especially if you have Platinum and Diamond status Something ALWAYS goes wrong at this hotel and there is ZERO accountability. I've stayed 3 times because I am all for giving hotels a second chance. But it is just not worth it at this place. They will ignore your status and not upgrade you. I got room service and gave a tip additional to their service charge/room delivery charge... they simply added some dollars to what I agreed to and signed for! Thankfully I kept the receipts and they refunded what was added (stolen), but there was no follow-up or service adjustment via points for this. 2 out of my 3 stays they had to change me to another room just after check-out because the sheets were dirty. Plus the TV did not work in one of the rooms. Additionally, I had my do not disturb sign on and wasn't fully dressed one time I stayed and one of their staff just came in instead of just leaving my order at the door. As a solo female traveler this is not just uncomfortable but right out scary! Overall: just stay elsewhere

great hotel. good location that was close to the inner harbor and ballpark. I used valet parking since easier but was a bit high at $55 a night in my opinion. didn't eat at their b &o restaurant but did have drinks for the. they were on. rooms were good. tv didn't work but they fixed it right away. all in all good hotel. staff was nice. easy checking in

The Hotel Monaco is a beautiful historic building, conveniently located near the Inner Harbor. It had all the things I look for in a hotel: Clean room, comfortable bed, friendly staff, and decent water pressure. I had one minor issue with my room, but when I called down to the desk it was taken care of immediately. I would definitely stay here again if I come back to Baltimore!

Loved the room. The ceiling must be close to 12 feet and it looks like they put two king beds in the room. Very nice indirect light features give the room a cozy but contemporary feel. I slept very well in the luxurious bed. I was missing the anemieties of chain hotels (coffee makers, ironing board, water bottles, a bar in the reception area) but enjoyed the grandeur of the entrance, the deep carpets in the hallways, and the room.

We stayed three nights at Hotel Monaco. The hotel is housed in a gorgeous, historic building amidst the hustle and bustle of downtown Baltimore. Our room needed some TLC; however, it was spacious, quiet and private. We appreciated the complimentary coffee and wine hours, as well as the beautiful gathering space. The in-building restaurant (B&O Brasserie) is an incredible dinner option. We would stay here again.

I can't believe this is a Kimpton hotel. I stayed in the Kimpton Paloma in Philadelphia which was luxurious, pampering, a pleasure. Then I came here. There is no one who will greet you at your car curbside. There is no one to help you with your bags. There is no actual front desk or amenities such as a bottle of water. There is a guy sitting at a folding table(?) who checks you in and tells you nothing and helps not one bit. Hated my room which sounded as loud as a truck from the fan. I packed up because I was not going to sleep there. Tony moved me to another room. And another century it seems. Dumpy old room initially moved to a renovated room. That lacked some towels and one of the shower bottles of body wash. Why do I have to tell management that a room is terrible when I paid a premium price, or why is it not fully furnished? It is weird place, frankly. Skeleton non-visible staff and I was wondering if there were more than a few guests staying there.... No water bottle offered on arrival. Nothing really. I would never stay here again. It's like a bad Holiday Inn. (Part of their chain.)

This is truly one of the most beautiful Beaux-Arts buildings in America -- so when the opportunity came up to stay here it was a no-brainer. The goods: - very very very cool historic charm, being the former, B&O Railroad offices - spacious rooms The bads - beyond, "dated styling": carpet was worn all the way through to the next layer in places - TV interface is a nuisance (recommend bringing your Apple TV from home!) Ultimately the wear-and-tear was so significant that it brought the worry that there might be other issues of neglect or cleanliness -- fortunately I could find no true issues. Could be a really nice property in the hands of the right owners. Might still be OK to stay for most.

***Slow Housekeeping Service, Not Prepared RE: pet, Decent*** I came here on a short weekend stay. Usually my Kimpton stays are a bit more upscale but this hotel is definitely run down. The elevators weren't properly working, the housekeeping was slow to deliver amenities, and a lot of the services they advertised were not available - free amenities if you forgot items, no pet bowls/bed unless I asked, etc. Although the stay offered the convenience of areas like Inner Harbor, I would not stay here again.

This is a beautifully styled hotel! The 1st floor/ground floor is very grand and has a few sitting areas and a restaurant. The lobby is on the 2nd floor, which is accessible via the large opulent staircase or the guest elevators. The 3rd floor has the banquet halls. We lucked out and got a room on the 12th floor near the elevators. The room was spacious with plenty of lighting. However, there was only one small trash can for the entire room, and it was located in the bathroom. overall the room seemed kinda bare, but it did contain a workstation desk, an extra sitting chair, and wall to ceiling mirror. Oh, and the air conditioner stopped working the next morning, but overall the room was clean and the bedding was surprisingly comfortable. Overall, the hotel has a very grand fabulous boutique-look and the venue is spacious. Valet parking is also readily available out front, but you'll likely have to go inside to get the attendant's attention. I like the option to either charge the valet parking to your room, or pay at the attendant station-which is what I opted to do. Check-in and check-out were seamless and courtesy, and the housekeepers, the doormen, and the car attendants were all very amiable and professional. Pro tip: you have to quickly swipe your room key in and out of the slot to work the elevators. Its a bit tricky, but you'll see what I mean!

I stayed at your property, Kimpton Monaco Baltimore July 5-7 and had multiple disturbing issues. Upon check-in there was no bellman to help us cart our luggage to our room. The hotel upon entrance was very hot. Once getting into our room 1417 we noticed the room was uncomfortably warm. The microwave in the middle of the hallway near the elevators! There were no robes, the outlet by the lamp didn't work, the refrigerator was barely cold, no decor, one chair and bugs smudged on the mirrors. I let you know about the missing seating, refrigerator and robes. Your team brought up the robes a random metal folding chair and I was told by maintenance that the refrigerators don't get very cold. Went to dinner at B&O and Dominic was an EXCELLENT server! We told his supervisor (black female with red deadlocks) and she was so rude! She rolled her eyes and didn't say thank you and did not relay the positive feedback to Dominic at all. They wouldn't allow Dominic to tie the bill to my room so we paid there. We made it through a very uncomfortably warm night since at that point we realized the AC was not working. Called B&O next morning for breakfast the supervisor was rude. Black female with long braids. We left for the day came back at 2pm room was JUST beginning to clean the room and we had to wait in the HOT lobby until she was done. Got back to the room and the heat was unbearable. I let you know and maintenance came and tried to solve this issue with no success. We told that the other rooms were also warm on that floor! We had to go to another room on the 11th floor (I requested high floor away from an elevator both rooms were right next to the elevator) they did not send anyone to help relocate us. Thank goodness maintenance helped! We get to room 1117 and it had no robes (again) no clock and there were bugs in our sheets which we discovered the next morning! (I included photos) I have stayed in Kimpton's across the US for over 10yrs. I was even a Kimpton Member before IHG took over. I am very familiar with your properties including this one as I have stayed MULTIPLE times and this was the worst Kimpton experience in all 10yrs. My sister who is asthmatic, my 1.5yr son and myself who has a joint related autoimmune disease were exhausted from having to deal with all of these issues. My sister could barely breathe in that hot hotel all while I lugged luggage around the hotel only to sleep in a bug infested bed with my 1.5yr old! Needless to say I will not be coming back to this property again. I had staff tell me that the AC has not been working for over two weeks! There was never a manager available to speak to. And your limited staff knew very little about what to do! I am so disappointed in seeing this property go downhill as I had frequently bragged and both witnessed how great it USED to be. I have reserved this property for corporate events and you have lost my personal and professional business after this experience. I truly hope I don't see this at any other of your Kimpton properties, but this makes me reluctant to stay at another Kimpton property. I let the manager know and received ZERO response. DO NOT STAY HERE

The trip started off great with getting a room upgrade by Kumar. Trip ended earlier than expected when we found out our room was DIRECTLY BELOW a renovation zone. Who knew that at 7:30a we would be awakened by ceiling particles falling on top of us and the sounds of an actual construction site in your room. Sweet upgrade. Also, who does construction on a SATURDAY?! So much for sleeping in! We called the front desk and were offered to move rooms, but the damage was already done. We got no answer from the front desk when called about a microwave the night before (because there wasn't one in our room) nor about trying to get utensils for in room food. The servers for breakfast were fantastic but otherwise I can see why that hotel hasn't had a diamond award in YEARS. And even tho we checked out well before checkout-they just answered my "special request". Way to be on top of it. Below is a picture of our dirty mirror that showed someone wrote on it once the condensation hit.

I have no idea how this hotel is 4.5 stars! It's 3 at best. There was so much going on when we walked into the building. Lots of maintenance (not routine) and fixing up. The elevators weren't working so we had to use the service elevator. The night staff seemed frazzled maybe due to the disarray of the hotel. This was a Sunday evening. We were checked into an ADA room (not my preference nor was it needed). I've stayed at other Kimpton Hotels and have always enjoyed them, so I was really looking forward to our stay here. Perhaps my hopes were too high? It left much to be desired and I did not feel it was worth the money nor the star rating.

Used to be one of - if not my favorite hotel in Baltimore, but it has slipped dramatically. Management is awful. I was given a room with blood stained sheets, and Management did nothing about it except make false promises. Would consider staying here again when the incompetent Kumar Dangel is gone. All he managed to do was lie and make a situation worse.

I'm not sure how people received bad service here, but during our stay we received amazing service! Everyone from the front desk staff, restaurant staff (thanks Jeremy!), and housekeeping staff were warm, friendly, and accommodating. I can't thank them enough. Our room was nice, spacious, and clean. I thought it was an excellent value for what I paid. My only complaint was that I thought the bed was a little "saggy" but my hubby loved it and slept like a baby. When I am in town again, I would be happy to stay here again. Thank you!

A change from the typical hotel decor, with its Gatsby Era theme. It is located in downtown Baltimore, 4 blocks from the convention center and 2 more for inner Harbor. We checked in later in the evening but was able to get settled in quickly, front desk was quick and helpful. There is valet at the front door, but no valet area. I had to put my hazards on along the road to unload and pass the key to the valet, not quite safe. The rooms were clean and beds were comfortable. I like how the bathrooms actually had tiles instead of the typical bath-fitter plastic some chains have to save money. The room had a fridge, but no microwave.

I just checked in and I am extremely unhappy with my room. We're paying over 200 and some dollars a night. I thought this was a 4 to 5 star hotel but it's not. The lobby area the restaurant all of that looks great but my room is very old and tattered looking. I have a hole in my duvet. Scratches on the wall. Furniture is all scratched up. I'm just not happy and I probably will not stay here again, and I do not recommend this Hotel. Also, I would like to add that for the wine reception that's complementary. That was also a disappointment serving Moscato which is a very sweet white wine instead of a serving Chardonnay or Pinot Grigio. The red wine was very cheap and had a lot of acid in the wine. . So disappointing!

We arrived at 3:45, for a 4:00 check-in, and had to wait almost 2 hours for our room. We had to ask the front desk about the room. They didn't come to us. The front desk staff was rude. The hotel was HOT! The hotel is advertised as dog friendly, but the front desk had no idea where a dog could go to relieve herself. Room was clean. Microwave was in the hallway, near the elevators. Evening restaurant staff was fantastic. Morning restaurant staff were unfriendly and seemed stressed. Hotel was expensive for what you got. Convenient to CFG Bank Arena though - only a few blocks away.

Stayed on the 12th floor city view for a wedding. Very interesting architecture in an old building....lots of marble; just beautiful! We had a great time and really enjoyed the building; love the spacious rooms, which were very clean. Conveniently located close to the inner harbor and not too far from other Baltimore attractions like Canton and Fells Point. Only 8 minutes from Harbor East no and my favorite restaurant- BarOne. Con- No in-room coffee/tea options - you need to go to lobby which has it available from 7am (or close to) onward

The hotel maybe used to be nice, but it is falling apart. Wallpaper peeling off the walls. Air vents hanging from ceilings. Water stains on walls and ceilings. Weird stains on floors and walls. The bed is off the bed frame. The light fixture is broken.... and the place is dirty too. It needs a major renovation and overhaul. I like staying at Kimpton, but I will never stay here again. This place is gross. It is an illusion when you look past the grand marble staircase. The only redeeming part about this place is the valet. The guys were so. Friendly.

Beautiful old building - 1906 - former HQ of B&O Railroad. Room is nicely designed but all furniture and fixtures are very tired - sorely in need of maintenance. 1. Half the lights in the bathroom vanity are out. 2. The adjustable mirror (won't stay in a useful position) and the toilet paper holder (wobbly) in the bathroom are loose. 3. The rug has carpet tacks sticking out - cut my foot. 4. The thermostat is literally held together with, literally, scotch tape. 5. One of the three lighting fixtures in the main room is just a bare light bulb. The only light at the desk doesn't work. 6. Three of the five drawers in the main room chest/cabinet are off their track. 7. No bathrobe, slippers, bottled/purified water, toothbrush/paste, penn&paper, coffee/tea in rooms... only cheap disposable plastic cups - this feels like a Motel 6. 8. Paint peeling on bathroom ceiling, paint on many fixtures/furniture is chipped and old. Nice looking room (but outdated, not classic) - 3.5*/5*. Amenities - 2*/5*. Maintenance - 1*/5*. OVERALL - 2*/5* stars.

The two most impressive things about this hotel are the architecture and the staff. The historic building is stunning, literally took my breath away as I entered the vast foyer. A gorgeous marble staircase takes you to the second floor lobby, or there are 3 or 4 guest elevators. I felt safe because you need a room card for the elevator to go beyond the lobby floor. I went to get ice and noticed they kept an antique Mail Drop. I love that they kept these historic touches, even though the rooms are more modern. In my room was a historic print that lights up as a hall nightlight. Very cool. Every single member of staff was friendly, kind and helpful, from the valet parking staff to the security guards to the front desk. Everyone. I love that the hotel is pet-friendly. Room was nicely appointed, spacious and clean. Bathroom was a good size and shower flow was strong and hot. Shower door was difficult to maneuver, as you have to lean in to turn the shower on and get wet (with cold water) while doing so. I was disappointed there were no robes in the room but was told I could call housekeeping to request one. Being in the city's downtown, there are really no views except of other buildings. On the lobby level, there is a lounge/sitting area which was lovely and quiet. I did not visit the restaurant, but understand there is a daily wine happy hour. I loved that in the lobby there were lemon-, orange-, and cantaloupe-infused waters. And the complimentary morning coffee was excellent! My one complaint? $50 for valet parking, $40 for self park. Yikes!

I just wanted to say hats off to the staff at the Kimpton Hotel Monaco. I don't get downtown very often anymore and I had some time to kill before an event started yesterday. That being said, I wandered into the Hotel Monaco. The building I found out has quite a storied history behind it. The inside was very well put together and looked beautiful with that high end ambiance you come to expect from a luxury hotel. I was allowed to walk around and explore, which was wonderful. Keep in mind, I wasn't staying there as a customer and they knew that. I was even offered a free pour of wine, which is usually reserved for hotel guests. It is certain touches like that which you don't forget. I had a few good long conversations with the people who work there, just getting to learn about the hotel. Here's how I see it: if you make me feel at home and comfortable when I am NOT even a paying guest at the hotel, I can only imagine how they actually treat those who stay there! If I never need to stay at a hotel in Baltimore, they've got my vote! Professional and courteous staff goes a long way in my book! Thank you!

A disgrace to use the Kimpton hotel name for the absolute lack of quality, service, amenities, and couldn't have justified spending $50 a night there; let alone the $470+ per night I paid for a 3 night 3 day Mommy/Daughter long weekend trip. I've worked in the hospitality industry for over a decade, all added up. I've worked as a bus girl, answered phones for weekend, pizza delivery orders, I've been a waitress, I've been a pool, side, bartender, I've worked golf outings, black, tie, events, sought out & hired many times for private events, in homes & venues alike. I say this, because I greatly respect, value, and am grateful for those who are either permanent employees or temporary/seasonal. This industry of people and jobs have even gained further thanks and appreciation (expressed to each verbally & often with cash tips) since I had my daughter. While she is extremely respectful, quiet, and almost never expressed any other emotion but kindness, excitement, and happiness when she and I go on vacations or weekend trips. I was thrilled that for once, finally, I had a stable enough job with a good enough income to book a long weekend at the Kimpton Monaco in downtown Baltimore...between the website's listed amenities, welcome packages, on site/in-room dining options, and proximity to the harbor & aquarium, i hope this would be an amazing get away. However, before even arriving, I spent hours on the phone with various IHG, Kimpton, and intercontinental, ambassador specific representatives, trying to get answers and specific information about my stay & other hotel specific details they all failed to be able to provide me, and lied over and over telling me after 1+ hour on a call with them, to call back later or tomorrow & that team would be able to help..... wasted half a week on hold, calls, and having to manually handle our reservation that should have taken me 5 minutes & a mere few clicks on the IHG mobile application. The dirtiness of the hotel, horrid (and I mean horrid) attitudes of every person I spoke to (say for a few of the valet gentlemen), prohibited access to ANY amenities due to "construction" and "mechanical & electrical delays," there were no restaurants. No room service, no wellness amenities or spa services offered. In fact, the woman doing my check in laughed when I asked about scheduling something & where I could go look around the fitness center, the associate audibly laughed thinking I was joking about a spa, fitness room, and yoga/wellness amenities. Valet seemed necessary based on conversation with local friends & even hotel staff for safety reasons, rather than risking my chances in a cheaper, unattended garage; but that was an addition $60 (x3 days). The trip was an utter disgraceful, infuriating, irrevocably expensive weekend I will NEVER EVER, I mean ever, not regret trusting my gut as soon as we got there & knew there was zero chance the website held any truths about the hotel. The lobby area by the reception desk has been nicely designed with comfortable chairs & couches, even an electric tempered glass fire place or two to draw in the idea of luxury and relaxation, but whatever you do....DO ANY ELSE BUT BOOKING OR STAYING AT THIS HOTEL. ESPECIALLY WITH CHILDREN OF ANY/ALL AGES. Food from the B&O American Brasserie was pretty good & decently priced. Thank God & my luckily stars that this was my daughters first "vacation" and "mommy & me" trip, and could be made to smile with my exaggerated excitement over the ice machine, the nice valet guys, a big mirror to make funny faces at herself & me in, and her aunt visiting us during our stay, otherwise I'd have turned around after my first interaction with the shift manager doing my check in & driven another 4+ hours back north to return home for the weekend instead. Such disappointment

Talk about a fall from grace. This hotel used to be our go to hotel in Baltimore several years ago. Not anymore. I recommend you stay away, unless you like: - $4 bottles of 8oz water. Literally motel 6 gives you free water in the room. - Dirty rooms. We had to have the sheets changed bc it was so dirty and it seems like vacuuming isn't a regular practice. - The bathroom sink didn't drain. Have you ever tried brushing your teeth in a sink that doesn't drain? Not a hotel, is probably your answer. - The doorman didn't open the door for us a single time. - We wanted to valet ($50/night) but couldn't because nobody was moving the cars. - According to the website, IHG rewards members get complimentary late check out for being a member. Great..! Unless you stay at the Hotel Monaco in Baltimore, where they do not honor that perk. - The only individuals that smiled, said hi, and acted like they cared the entire time were security at the entrance. There are many hotels in the inner harbor. Many charge less than Hotel Monaco. Some charge more. Either way, you are better off spending your money ANYWHERE else. Don't come here. We won't be back. Not that the hotel mgmt cares.

Without question the most convoluted way to get a car parked. They offer valet but the valet will likely refuse to help you. On top of that belly doesn't know where to do self park at despite there being one one block down. Apparently the valet is not part of the hotel despite it saying valet for the hotel. Either way the air conditioning in the room doesn't seem to work. But they did offer to move us to another room. Update: AC's are all broken too... a total joke...

Incredibly beautiful old hotel that they must've spent millions renovating. Unfortunately they went chintzy on the amenities (e,g,, no in-room coffee, plastic cups). Also made me wait a half hour to find my reservation. Plenty of apologies the next day, but a cheap bottle of wine or a $25 voucher would've been nice.

Best thing about our stay: the valet staff were TOP NOTCH! SUPER FRIENDLY, eager to help, and easy to conversation with. Worst thing about our stay: our key deactivated a couple times, we had to go to the counter to get it reset. What a grand experience! From the moment you step foot in the Monaco, you are overtaken by the grandeur of the 1st floor. Lots of great photo ops! The lobby is actually on the second floor, staff were super friendly and offered us wine and hors d'oeuvres. Don't pass by the history boards near the lobby, they go over the history of the building which is quiet interesting. The key access on the elevator is tricky. We had a room on the 9th floor, it was very spacious with a king bed and plenty of room to move around. We especially loved the two huge windows that had a great city view. The closet was big with plenty of hangers. The room also had a study area and a refrigerator, but no microwave. There is a restaurant on site but we did not have time to try it out, we hope to visit again soon. This hotel is close to the harbor but not walking distance, we got an Uber for around $8 but then rode scooters back. We enjoyed our stay and look forward to coming back!

Not a bad stay. The hotel is quite charming and the location is perfect. My only complaints relate to service. Upon entering the building, you will feel a bit disoriented. The person staffing the building desk on the first floor (not the hotel, but the building desk) will yell at you if you get in the wrong elevator. Apparently, the hotel is only on one side of the building. You have to take the elevator to the left to get to the hotel. Not something clearly marked or that you would know unless you had been here before. After you make it to the second floor, the actual hotel front desk is located there. Staff were polite enough. After leaving though, I was charged over $50 for mini-bar items. My room didn't even have a mini-bar. The charge was refunded thankfully, so I appreciate that. Beautiful hotel, but I'm not sure if I would stay again or not.

We stay at Kimpton Monaco's Hotels all the time. This one was the worst one we have stayed. There was no one at the front door to greet you. The person checking us in was disorganized and appeared overwhelmed. Went to the room, which was a king suite with a city view. There were no robes, limited towels and the room temp was about 80 degrees. The room had a jacuzzi tub, which had a broken stopper, making it impossible to drain the water. The shower pressure was inadequate. The room number fell off the wall in the hall, which looked like it was glued on many times. They had a microwave in the hall near the elevator which was weird. The B & O Bistro was so so unlike other properties. We booked in advance and the rate we were charged was higher than the online price at the time of stay. Contact IHG to no avail. Will not be going back and do not recommend this location.

Beds in the Baltimore Kimpton are so bad. The springs feel like they are coming through. I regret that I chose this hotel. We had a sleepless night. The room was so run down. It gave a creepy feel.

Not a well maintained property, much need of a renovation. We could hear water & toilet flush from room next door. Our toilet and sink was loud! Wallpaper pealing. Furniture nicked and missing handles. You could hear so much noise from street. Not worth the money paid.

Definitely one of our fav hotels thus far! Hubby & I have a tradition where we go for staycations on the weekend to get away from the kids. Recently we've been traveling to Bmore a lot and decided to stay at Hotel Monaco. As Spire Elite guests with IHG we automatically received an upgraded suite and free bottle of champagne. The Jacuzzi King Spa room had plenty space, quiet, clean, and nonetheless more than what we expected! Great customer service! We definitely will be back and have set a high bar for the next hotel we stay at in BMore!

I'm no hotel connoisseur but I'd always considered Kimptons/Hotel Monacos to be nice. But as pointed out in other reviews, this one has the appearance of grandeur, but it is a facade. Yes, it's very pretty, but on further inspection, it's not somewhere I'd ever stay again. The brand is promising cleanliness, but did not deliver. As the hotel recently reopened on August 1, I would have expected a sparkling clean room. Instead, while the bathroom surfaces were clean, everything else (desks, side tables, light switches) had a deep layer of dust. That tells me the room hadn't truly been cleaned in months, yet alone in preparation for a guest's stay. The bathtub jets were absolutely disgusting. This hotel clearly has no business operating jet tubs. The bed was really nice but I assume the sheets were not clean. Thinking about it, no telling about the towels either. Service was primarily excellent. Nina at the front desk is amazing and super knowledgeable. And the valets were great. I did call the front desk at night, asking if they had OTC medications available. There is a placard in the bathroom that states everything they have available and that if it is not listed, they will get it. I was super sick that evening and told the evening desk staff that and she suggested that I got to the nearby convenience store. While normally that would be an appreciated suggestion, especially since she gave directions, since I had told her how sick I was and that I was unable to leave the room, the lack of situational awareness was quite appalling. Clearly the placard lies and you cannot get what you need. Also, I was told that the hotel had been at max capacity the evening before, due to an event. Which did not make me feel safe at all, because who is having events in a pandemic? Not that the hotel necessarily had an event, but between the guests I saw and the lack of cleanliness, it was deeply concerning. I'd never stay here again and will not be considering this brand in the future, if it can be at all avoided.

Nice large rooms but it's odd that they allow a person to sleep on a couch in the lobby lounge.

Friendly staff, fun architecture and accommodations. We got the room with the bunk beds and it was much larger than the photos made it seem. Great location to the stadium, Camden Park, and the inner harbor.

My partner and I spent 4 nights at the Kimpton Hotel Monaco just to get out of Atlanta and see something different from our windows for a few days. I do not know where to begin with the review, so I'm going to jump right on in. First off, the hotel is so beautiful. Stunning. Lovely interiors. Truly a gem! Check-in was a breeze. We made our way up to our room. We had a gorgeous view. Of course we inspected. The first thing we saw was a dead roach. Next, we peeped under the desk and found a number of tiny lil ziplock baggies and corresponding powdery white crumbs sprinkled all on the floor. YES. We go to the desk with pictures and honestly the person seemed more appalled about the roach than the drugs. We were given another room and our pick of snacks and wine from the "bodega". Our next room was okay, but still not great. We lost our view and the bathtub. There was still various trash left behind from the last guests.. They had this sign on the bathroom counter listing items they have in case you forgot. There was also a part that said if it's not on the list, call the desk and they'll get it for you. I called and asked for matches, they told me they didn't have them and that was that! That night when we got into bed, we noticed food stains all over the sheets but it was late so we just went to sleep anyway. The bed was AMAZING though. Sooo comfortable! Despite the bed being heavenly, the AC was SO LOUD it made it really hard to sleep. The next day we ordered food, and on our way down we stopped by the front desk and asked for new bedding. Waited over 2 hours...Nothing. So we called the desk from the room. Waited a few more hours...Still nothing. At dinner time we walked downstairs to pick up delivery and stopped by the desk for a second time. This was early evening, it wasn't dark yet. We were assured they would be brought up, hand delivered by the person we spoke to. More hours passed. We waited to get ready for bed bc we didn't wanna be in the shower when they came. Then the phone rang, it was the same person that assured us they were gonna bring the bedding. They apologized for out wait and again offered snacks from the "bodega"...Around 11pm we *finally* got our sheets. The next day we decided to try to order lunch from the hotel restaurant, B&O Brasserie. I looked up the hours and called the restaurant directly but I could only get an automated voice message. I clicked through the phone menu and got routed to the front desk. They transferred me back to the restaurant...Voicemail again. Then I went back to the restaurant's site, and it said if you're staying in the hotel use a certain extension. Tried that, still couldn't get through. I called the desk, was placed on a hold for a while. The person came back and said they didn't know why the restaurant wasn't picking up...Turns out the hours on the website were wrong and that they didn't open until dinner. For our first few days we didn't have neighbors but when the weekend came, the rooms adjacent to ours were filled. That's when we learned how thin the walls really are. From the left, we heard a baby crying at all hours of the day and night. From the right, all we could smell was SMOKE. We initially thought someone was smoking right outside our door, but we peeped and saw that the neighbors had sealed the perimeter of the door with towels. So we know what they were doing. LOL. All in all, this hotel is GORGEOUS!! You can tell that it really used to be THAT girl. I'm not sure if the shift to airbnb has anything to do with it, but she's fallen off a bit. I think that she could get her spunk back, but it's gonna take $ and dedicated staff bc they are cutting some serious corners. Would I stay here again? Probably. Would I pay full price? Definitely not.

Overall I can't complain about the Kimpton. The wine hour is the best part, it is now in the restaurant. Check in was no problem. Our rooms were comfortable, the only issue I had was the water in the shower did not get very warm, even after several minutes. The bed and lines were very comfortable. We did regulated extra pillows. It was quiet. Guests do seem to be smoking marijuana in the building so the smell lingers in the halls, not sure why that is any different than smacking cigarettes. Parking, we self parked at the garage around the corner, but it only saved us 6 bucks.

The hotel is in a very nice part of town in a gorgeous art deco building. The entryway is a little confusing at first, but makes up for it with the gorgeous marble staircases. There were 2 weddings here when we visited. The lounge area has a well-designed fireplace with the circular table for daily happy hour, and morning coffee and tea from La Colombe. The staff we interacted with were very friendly. For our anniversary they also got us a nice bottle of wine and upgraded our room to include an amazing Jacuzzi. I will definitely return on future trips.

Cool building with spacious, clean rooms and very kind and helpful staff. Would stay again. Edited post stay from 5 to 3 stars. A pipe burst in the ceiling, so breakfast was not opened. Had to go off site and buy breakfast, which was a bummer. Additionally, AC was being repaired and my room was over 80 all night. Those two things left a bad taste in my mouth. I get that things happen, but this was too expensive of a stay for this kind of stuff in my opinion. A friend stayed around the corner for half the price and he had AC and breakfast. YMMV.

Pros. Close to concert venue. Very cool historic building. Cons. This is a pet motel and smells like cat urine in the rooms and halls. Must be a weed motel also.

Overall, our room was amazing. Just enough space for my husband and I to stay overnight. Street level (where you enter) and lobby (second floor) areas are truly stunning! I absolutely love the design and decor here. Oh, and the valet gentlemen were all SUPER helpful! On to the nitty gritty - First, our room did NOT have a working TV. Upon our arrival, there was a couple in front of us checking-in and I overheard the front desk employee tell them that the hotel just recently got new TVs and some rooms had TVs that basically were not "hooked up" yet. Upon entering our room, the first thing I did was check the TV - nothing! The remote didn't even work. I had to turn the TV on using the button directly on the TV. We couldn't even pair our phones with the TV to watch Netflix. I would've been completely happy with just that. When I called the front desk, I was told that an Engineer would be up and we had two rooms ahead of us - I guess it was more than two rooms ahead of us because said Engineer never came to our room. Second, our bed was super hard. My sciatica kicked-in and I tossed and turned all night. Don't think I will be back here. I would've loved to have had a chance to check-out their restaurant, though.

So, I will start with the positives. The hotel is beautiful, the location is great and the valet was great. Just a few things that I like in a hotel that was not here: 1. There was not a directory in my room about the hotel or the surrounding area. 2. No bottled water in the room. 3. They had no laundry service. I was instructed that they have washers and dryers on the 14th floor but the machines only took quarters. I went to tiring desk to ask for quarters and she did not have a cash till. 4. There was an issue with getting towels and I was told that it was a transportation issue. 5. The restaurant on the premises does not open till 11am and closes at 9pm. Would I stay here again, I don't think so!

Went to a wedding in the hotel and decided to spend the evening. The inside is gorgeous - historical marble staircases with a ceiling vault with beautiful molding. The staff was very friendly in getting us checked in and out. The facilities are very clean and the rooms are very nice. Our bathroom floor was a little chilly (marble), the bed sheets a little stiff, but other than that everything was top notch. Our trash cans didn't have liners, which I can appreciate for saving plastic but on the other hand, it feels odd just throwing certain materials right into the receptacle. We had a lovely view of the plaza outside. There's a cool restaurant attached (B & O) and more exciting, they have wine hour every day (at least on the weekends) at 5:00 - just come to the lobby and they'll set you up with your choice of red or white. Equally nice was having a selection of teas and coffee in the morning. I live in the area, so it's rare that I should stay at a hotel in the city, but I would recommend it to anyone who wants a nice place to stay.

Dated hotel is being nice. no ice bucket, but plastic bag. valet incompetent house keeping nonexistent the restaurant attached, B & O was just nauseating, with small gnats buzzing around. avoid at all costs!

While the layout is a bit different (you enter on street level then go up to the lobby) at first take this Kimpton is everything you'd expect from the brand; pillared, grand and welcoming. However after settling in, a noticed a few kinks in the armor. I'll start first with all that was great. The staff here are fantastic - great personalities, professional, fun and proactively helpful. When I first checked in, not only was I greeted but so was my dog. They even offered him a bag of treats, bowl and bed (which I had brought along already myself.) When heading up to my room, I realized that of the 5-6 elevators, really only half of them are for guests (one of which at the time the card reader was broken) so 2 working elevators made for a little bit of elevator roulette. Once I arrived at my room, I was pretty pleased with it at first glance. But as I settled in, I noticed a stain and a hole in my sheet, very stiff robes and walls that were thin enough for me to hear my neighbor hiccuping non-stop and lots of doors opening and closing at 2am. Normally, that might only annoy me a little bit, but with a reactive dog, the thin walls made for some additional anxiety and startling moments. Eventually I had to download a white noise app so tune out hallway and neighboring room disruptions. Parking is $40 for overnight, which I think is pretty standard for a downtown hotel and there is valet so it's super convenient. Overall, this is a very nice Kimpton property but not one of the best. However, be on the lookout for deals on the rate. I scored a last minute deal for $96 per night, which at that rate I felt my stay was definitely worth every bit of what I paid and more.

The place was VERY CLEAN The room didn't have a weird smell(some hotel do) The stuff we're great! There isn't anything outstanding or real Rememberable I can share. :-/ so only three stars. As I was writing this post my wife called me to help with checkout and of course carry the lol a man ran over to carry all the bags I had. He took them all!!! So one more star I'll be back maybe y'all can earn the last one :-)

The entry and common areas of the hotel are beautiful, particularly the staircase going up to the lobby. The reception staff were very friendly and helpful. The room and bathroom were huge for a modern hotel, with high ceilings. The entry to the room had a large closet and the room was decorated in the theme of railway travel in tribute to the history of the building. The room was comfortable but a bit shabby and had lost its sparkle, the bed linen was stained and did not smell clean, the blanket consisted of two flat sheets with a thin blanket between them. The room was quiet, however the first night I stayed someone was smoking Cannabis and the smell was overwhelming. I had expected a non smoking room and don't understand why this is not considered a form of smoking. The gym had decent equipment and weights, however the equipment was dirty, I normally wipe down machines before I use them but these looked like nobody had cleaned in awhile. Valet parking is available or you can self park at one of the many garages in close proximity, if you are wary of valet parking during the pandemic. I recommend reserving a space in advance online. WiFi is free if you are an IHG rewards member. The hotel is still doing a wine hour between 5:00-6:00pm, only socially distanced, in the lounge area or guests can take it back to their room. The hotel restaurant is open under a limited schedule. I ordered food for takeout, food was excellent and the restaurant staff very friendly.

Terrible experience. I have tried to reach the GM, Mr. Gilligan through VMs and messages. He refuses to call me back. I was there alone on Saturday, April 8th. I was sound asleep at 11:15 p.m. when an employee opened my door (no security latch). I was obviously up all night after that. I was given ridiculous excuses from the staff, I was told by Kumar at the front desk that I checked in late. it was 3:37 in the afternoon, by their check in time. Then I was told there were no sheets on the bed. I think I would have let them know after being there 8 hours. I was offered a refund for the night, it didn't happen. Do not stay here. I travel a lot, I didn't feel safe. It was a terrifying experience. Even corporate won't return my calls.

Not thrilled with the hotel. The valet takes your car and it isn't until you go to the lobby to find out that valet is $75. Asked them to bring the car around to get some stuff out and the valet said no, they would just grab my belongings. The hotel room has water damage around the windows and the wallpaper is peeling off the walls. Edit: the peeling wallpaper is covered in mold. Very disappointed in the Kimpton Hotel.

I would pick zero stars if that was an option. Absolutely nothing is going right at this hotel from check-in to now trying to leave. The valet situation was a nightmare, and then he tried to check me in for a dollar amount much higher than what my receipt that I had paid online already showed. The restaurant is a disaster. First we could seat it upstairs only to find out after 15 minutes that no one is serving upstairs. Then we order flatbreads which make up 25% of the menu only for the waitress to tell us sorry they are out of dough. And that was at 7:30 at night not like 10 o'clock at night. Then we order breakfast one way they bring it another. No complementary bottles of water, no coffee in the room the phone in the room doesn't work the make up mirror is falling off the wall, the shower soap doesn't work and they don't give you extra bars so you're stuck without soap in the shower. And now I'm finally trying to leave only to find out the elevators aren't working for 30 minutes because they're doing an inspection but of course no one bothered to tell customers about. So I am stuck in my room instead of getting to the hospital where I'm supposed to be. I have talked with the manager for the past 24 hours and only thing he did to try to make all this right was give me a couple free bottles of water and a coupon for a free, lousy breakfast that wasn't even right like I ordered it wow I have never stayed at such a horribly run property in my life and I will never ever recommend a Kimpton Hotel to anyone.

Omg this hotel is not in a nice area. There are so many homeless people laying on the street surrounding the hotel. I should have stayed in DC, like I usually do.

JUST NO! I just stayed at this property over the weekend. Service is lacking and that was very disappointing! Upon reaching the front desk to check in, we were ignored. There were 3 ladies standing behind computers. One was assisting a customer. The other two we're looking at something but ACKNOWLEDGE that you see us....as we look at each other. Kindly say that you will be with us momentarily. Online the room state that ropes are one of the amenities. There are no robes in the room. There isn't any water in the room. If you would like water you have to go to the lobby for fruit infused water. Or you can purchase bottled water for four dollars. Out of seven or eight elevators there is only one working elevator. Upon departure we called downstairs to ask for a luggage cart to bring our bags downstairs. We were informed that there was no Bell person. The Bell person had called out. But no one else seemed to be able to take on those duties. If we wanted the luggage cart we would have to come downstairs to the lobby to retrieve it. Unacceptable if you are disabled and can't maneuver both. Also if you valet your vehicle you must text to retrieve it. You cannot call downstairs and ask them to bring your vehicle to the front. For a small hotel we expected better customer service. This experience was not like a vacation but being very independent travelers but still paying to stay at a hotel. Not pleased with this property and will not return!

I love the Kimpton chain and knew that I had to stay here throughout my trip to Baltimore after a great experience at the Chicago location. Upon arrival it was difficult to find the front desk but it was just one flight up the grand staircase or one floor up on the elevator. I was immediately greeted and was able to drop off my luggage as my room was not ready yet. The location was very convenient to all of Baltimore Inner Harbor attractions and to the convention center where I would be spending most of my time this trip. The hotel restaurant was also a great asset. It was perfect for a quick bite, a drink at the bar, or a nice sit down meal. The food was delicious and the staff was extremely friendly. There were a few issues throughout my stay, the bed was not made up on more than one occasion and a bell-hop almost came into my room with another hotel guest which was startling to say the least. However, I brought both issues to the front desk and they handled it accordingly. My favorite part about the Kimpton hotels though is the WINE HOUR! Every night for an hour guests are treated to local wine and bites. Both were delicious and the staff serving them were great to chat with. But nothing beat cuddling up next to the lobby fireplace with a glass of wine in hand each evening before going out to dinner. Thanks for a great stay Kimpton!