Hotel AKA Boston Common

A Stellar Stay at Hotel AKA Boston – 10/10! From the moment we walked in, the team at Hotel AKA Boston went above and beyond to make our stay exceptional. The front desk staff delivered outstanding customer service, greeting us warmly every time we passed by and handling every request with enthusiasm and professionalism. Their camaraderie and love for what they do truly shone through, creating a welcoming and fun atmosphere we won’t forget. Happy hour was a much-needed treat and added an extra layer of joy to our stay as we were lugging our kids around in the snow. The staff went above and beyond to be so kind and generous to our children. The location couldn’t have been better – everything we wanted to explore was just a short walk away. Opting for valet parking was the best decision we made. The valet team was efficient, friendly, and made the entire process seamless. It was one less thing to worry about, and their help was invaluable. The rooms? Absolutely impeccable – the cleanest we’ve ever stayed in! The modern design paired with cozy, comfortable beds made it feel like a luxurious retreat. We can’t recommend Hotel AKA Boston enough. Every member of their team went above and beyond to make our stay memorable. This was a 10/10 experience, and we’ll definitely be back!

The room was perfect with a clean, modern, minimalist design. Water was hot and pressure good. Bed was comfy and WiFi was fast! The front desk manager, Calvin, was also amazing! Incredibly friendly and accommodating. I've stayed at 100's of hotels for work. And this one's a gem.

We had a crazy day & long travel prior to checking in around 7pm Friday evening. We were so pleasantly welcomed by Calvin. He was full of energy and love as he upgraded our stay without asking. The room was comfortable, clean and up to our standards. The hotel itself was immaculately clean, the air fresh. The vibe reminded me of the 4 Seasons Hotel. We have stayed there a few times, of course at a much more elevated cost. AKA was wildly affordable and definitely designed with the clients in mind. This hotel was centrally located, you can walk, take an Uber or the T to anything in all of Boston. Also if you’re not a fan of paying $60 per night for valet. I recommend spot hero. We rented a parking spot for 48 hours for half the cost and it was just a short walk to the hotel. There were several parking options for less on this app. All of the staff was pleasant and helpful, but again major shout out to Calvin! We had such a nice time and we will be back :)

The minute you walk into this hotel the staff makes you feel at home and Sherley at the front desk makes sure of that. She is courteous, extremely professional and very pleasant it deal with. We were there to celebrate our anniversary and when she found out she gave us access to our room immediately upon checking in, even though it was early. The Hotel location is perfect and at a walking distance to many great restaurants and point of interest. |The rooms are very modern, very spacious but above all extremely clean. |There is complementary wine at 4:00pm to welcome you and that’s when we met Nate at the front desk who is very pleasant, professional and made sure we were taken care of. |The hotel has a restaurant on the second floor and the food and service is excellent! Ana graciously made sure we were served our breakfast despite of our arrival almost at 11:00 am closing time. |There is a bar in the lobby that serves great cocktails, perfect for a nightcap. |What a great experience was this stay at this hotel. It was the first of many more for sure.

We stayed at the AKA over new year and it was a perfect choice. Clean, big room with plenty of space for the four of us. Easy walking distance to Boston Common and many of the sites—and the subway line was within a block to get us everywhere else we needed to go. But mostly, I’d like to complement the super friendly staff from the valet, to house keeping, everyone was helpful. Joseph and Sherley at the front desk went above and beyond for us. A great family trip.

This was my second year staying at Hotel Aka for First Night. Each year, they have done their best to guarantee my expectations were met for my hotel room. The location is perfect, especially for Boston Common fireworks. The hotel is clean and classy. The employees were very kind. Highly recommend.

So, we’ve been to Boston before, but this time decided we wanted to be around The Common (great location for a lot of the sights, but also some great restaurants and bars). For my 50th, we flew into Boston on New Year’s Eve and on arrival at the hotel (we hadn’t stayed at the hotel before) were greeted by Joseph (what a star) and Keyarah. It was late, but they were so friendly, accommodating and helpful and gave us advice on how to get to the harbour for the New Year’s firework display. When we got to the room, there was a bottle of fizz and a lovely note from them both. Next day, when I contacted reception, Calvin was on duty - and this is the guy that made my 50th birthday so extra special. Talk about going above and beyond, Calvin was next level. From how he went above and beyond to make my 50th birthday unforgettable, he also made the best restaurant recommendations (he recommended a sea food restaurant, a steak restaurant and a French cuisine restaurant and they were all amazing - the latter being so good, we went twice). Calvin Napoleon Cherry (I won’t forget that name in a hurry!), what a legend. Hotel AKA are lucky to have him and should be proud of how he goes above and beyond to make a special short break so unforgettable. The hotel was great (we had a corner room with a great view, and it’s ideally located to do all the sights - also lovely having The Common on your doorstep), but it was the staff that made it extra special.

This is a wonderful hotel. A little bit tricky to get to in the middle of busy downtown, but once you do, the valet parking is smooth. Beautiful modern, clean and pristine decor. There is very appealing smell throughout the hotel. Front desk was accommodating, kind, and welcoming. Room was very large, including the bathroom with a great shower. Comfortable large bed, great TV. Espresso machine. Mini fridge with fun cocktail choices. Perfect location downtown to walk to Faneuil Hall area, Union oyster house, and the North End, The Boston Commons, etc. Very happy with our stay.

First day and I'm already in love! Beautiful hotel and one of the best locations one could wish for. Our room was clean and the view was STUNNING! Calvin and Shirley made us feel so welcome. Great personalities... being from the south, we are accustomed to a certain level of hospitality and they did not disappoint. Thank you for making our visit special!

I lived in Hotel AKA Boston as part of my 5 day 4 night work trip. I was honestly really happy with my stay. In terms of location, we were very close to almost everything! The park was right outside too. The service was great and the amenities were pretty good too. One thing that stood out in particular is that they have DAILY HAPPY HOUR from 4pm-5pm. Essentially you get to mingle with other guests, or you could even just hang over yourselves over a few glasses of red or white wine. If you are to order delivery however, it can not be delivered to your door, the elevator requires your room key to access other floors, which is good for safety! That is not a big deal though, you simply pick it up in the lobby. I had a great view from my room and it really added to my overall experience here at Hotel AKA as well! Would 100% recommend and I would totally come back the next time I'm in Boston as well.

We stayed here in early October for a few days. The room was nice and clean. I liked the clean minimalistic design of the room. However, I had two gripes about the room. The tv was on the far corner of the room on a low tv stand. If you were on the opposite side of the room, either on the bed or the leather chair, you couldn't see half of the tv. The other one was that the remote-controlled curtains would get stuck sometimes and wouldn't open or close properly. These were small nuisances. The hotel lobby was under construction which wasn't really a bother for us as we'd be out mostly during the day when construction would happen. We stayed primarily for the location. This was a good and bad thing. We were right next to the Boston Common which was great. However, our room was also right next to the alleyway where they delivered goods for the businesses nearby which wasn't great, as we could hear them loading and unloading items. Now to the major nuisance. Early one morning, after a long night of exploring the city, we get woken up by a loud speaker shouting that a fire alarm test would commence or something to that effect. We were never notified of an early morning fire alarm test. I don't understand why a fire alarm test would occur early morning at a hotel. It would make more sense to have it done around late morning/mid-day when most guests are not in their hotel rooms. This was an aggravating experience to say the least. The hotel could have been better at communicating with their guests on this. Staff and customer service was alright. When we checked in, the person seemed apathetic and not super welcoming. For the price, it could've been a much better experience.

So the location of this hotel relative to the subway, park, historical points of interest and port is amazing. The service was what really brought down this rating. To start, we arrived at noon and check in was at 4. The hotel desk said they would call when the room was ready so we left our luggage and went out to explore. They never called us that our room was ready. Never. We assumed it was ready at 4 pm but by then we had to board our sunset cruise so it was after 8 pm when we got back to the room to check in. Then they had to find our luggage because it was not in the luggage lock up. We were a bit tired and frustrated at this point. So for base room rates between $540-$630 per night, you would think you would at least get a bottle of water each day - but no. Practically had to beg to get one during the 4-5 pm happy hour each day which we tried to attend because - why not?!? The really ugh part is that when we went to leave and removed our items from the in room safe of room 1107- which was a handicapped room by the way because it was the most reasonable room rate- which always includes lifting the liner in the safe so things don't get missed, all kinds of crumbs and food debris came spilling out of the safe. Like ugh. Kind of makes you wonder how long it was and if that wasn't properly cleaned what else was missed. Four nights cost over $2750 and honestly I would look elsewhere next time based on our interactions with some of the front desk staff and the room cleanliness issue. Oh. And they sent a letter out one day that they were testing the fire alarm at 10 am but it was really 9:30 am - that's a bit of a morning surprise.

I rate this a 3.9. The staff was very nice and welcoming. Room was very clean when arrived. Bathroom was good with big shower. The bed was huge and very comfortable. The tv on the wall is not centered with the bed, it's actually not even close and extremely to the right. Blinds don't really work as sun peaks through and heats up room in the morning. Ac at night was money. Pillows were soft, 2 was good. #2BallScrewBall

Amazing experience! Perfect location to be able to walk to pretty much anywhere you want downtown. Wendy at the front desk was a gem and went above and beyond for us! This will be a trip we will remember forever. The king bed suite was the size of a small apartment and had plenty of room for relaxing midday and amazing dark bedroom for sleeping. The robes and bedding were delightful. Definitely would stay here again.

I have always enjoyed staying at Kimpton hotels due to their modern decor and they are dog-friendly. This hotel had a great location right next to the Boston Common park and at the start of the Freedom Trail. There are also subway stations located within a few minutes of the hotel. During my entire stay, the hotel staff were friendly and helpful to answer any of my questions. The hotel and room were very clean. I would most likely stay here again during my next stay in Boston. It was a great location and fit all my travel needs.

We stayed recently at this well-located hotel. Check in was swift, and they honored our request for an upper level room. Some renovations were taking place off the lobby so we had to deal with that. We wound up with a nice room on the 17th floor with great views of the city. The room was spacious and the bedding comfortable. The heat in our room worked well enough, but the nicely appointed bath was chilly. We had breakfast in their restaurant, which was good but pricey. Service at the restaurant was prompt and professional. We wish the add-on charges weren't so high. Still, we'd stay here again.

The staff were pleasant and polite from the check-in staff to the valet staff. Everything else except the desk chair was as expected for the price paid per night ~300 per night; the desk chair was little and uncomfortable to sit on because I had to use it for work for several hours, hence the 1 star off. But the hospitality and customer service was good.

Don't be fooled by the nice photographs. It was the worst nights sleep in a hotel I've had in years. And we are pretty easy to please. Rooms are average to small in size, but it's inner city so okay. High priority for us in a hotel stay is 1. Bed 2. Privacy and security 3. A good nights sleep. King size bed was a piece of crap with a hole sink in the middle. The door to our room #703 doesn't seal shut. You can hear people waaaay down the hall talking to each other and while hallway traffic noise is understandable, this was as if they were part of our stay. Workers were yelling and singing loudly. And SLAMMING DOORS all night long. Every time someone closed a door on our floor, ours would shake. And I don't mean vibrate, I mean shake and rattle like someone grabbed the handle and was trying to come in. When we told the front desk, they totally knew what we were talking about. This is not a new problem, this is an unaddressed problem. So they offered to return the $23 amenities fee. Nice gesture. I would rather have a peaceful nights sleep. I give the stay over 2 stars. Half the furniture is Lux, but built- ins look like they're from walmart. Maybe that's why the rooms are kept so dark. The decor is well chosen, but poorly executed. Service was nice and friendly but the whole atmosphere is unimpressive. Spend your money somewhere else.

This hotel is located right near the historic part of Boston it is extremely cozy and clean and very sleek with hints of old Boston architecture inside. The staff was great I love Kimpton hotels because of the free coffee are in the morning as well as the free use of rental bikes. We did not use a gym but it was nice that it was there and they had a cold water dispenser that was accessible to guests!

Update: My old favorite hotel got bought out and I'm so bummed. I haven't stayed at this rebrand and wanted to note that - my old review has nothing to do with the new hotel.

The owner of this hotel needs to call an employee meeting asap and explain to them they are in the hospitality business. The manager is rude and uptight. Hotel feels cold and not welcoming. We should have booked somewhere else. Location is good though.

This hotel is in an excellent location for exploring Boston! It's right in the heart of all the sites of the city, very near the Boston Common and the Freedom Trail. The Granary Burying Ground is right across the street! The staff go above and beyond to be welcoming and friendly! Very helpful! Everything was spotless as well. So, as far as the decor - I get what they're trying to do with the vibe, but it kinda comes off as retro 80s bachelor pad sorta lol. It's not bad - it's kinda swanky I guess - but just not my thing lol. I'd still stay here again anyway! I had a 2 queen bed room. It was very roomy for a downtown hotel! The bathroom was huge! And the toiletries were nice. The beds were very comfortable...but the sheets were torn up kinda! They definitely need to replace them and this is why I gave 4 stars instead of 5...and also bc the parking is a pain...I only parked long enough to unload my car before I took it back to the rental car return bc they're overnight parking charges are insanely exorbitant- even by my LA standards! It's $55 per day! I was shocked! So I opted to return my car and just Uber back - saved a ton lol. In order to park just to unload you still have to give it to the valet, but they didn't charge me (I was only gone for like 10-15 minutes) - so that was cool of them. The entrance to the valet parking area is kinda hidden off a side street so I ended up circling around a couple of times before I found it. Oh also be aware - they have a little "store" in the hotel lobby with drinks and candy bars and souvenirs - the prices are insane so I advise you to plan ahead and bring any snacks you want - a regular sized candy bar was $4!!

Lola Ibáñez de Aldecoa Martínez is the Conference Services and Catering Sales Manager at the Hotel AKA Boston Common. She is THE BEST! We were planning a wedding in Boston in May 2023. Everything Lola did for us and our guests was OUTSTANDING !! Great communication, excellent planning, and you have a great Team !! From the Valet / Bellhop team, to the Front Desk, to the Room Staff, oh I even needed the Engineering guy too! ALL were VERY attentive to every question and they were eager to help us every step of the way. You all seem very happy to come to work and we were greeted every morning and every time we walked back in the front door! This sentiment was echoed by my entire family and all the friends we staying there! We did NOT want to leave!! Thank you Lola and Team AKA Boston Common !!

Great hotel, great service. Came here during my short visit to Boston. Personally the rooms were a bit dark and moody, and wished there was better lighting in the rooms. The hotel lacked the amenities you'd expect for a boutique hotel. Beautiful attention to details and the decor is very chic and unique in its own flair. Rooms were very tidy, clean, and spacious. Great location just across the street from the Park Street T, Boston Commons, and other touristy locations including easy access to Northend. Staff were incredibly friendly and attentive, and helped me with various issues I had with my room. Definitely would still recommend for a boutique hotel experience nearby Boston Commons.

Hammering at 8am, picture of hotel is a fake TV doesn't even work. Also, no hdmi cables on tv for practice presentations per GM edict. Windows dirty. Front desk is a plus, professional. In other words not guest friendly. Just a money grab hotel.

Just ok. That's it. You can hear through the walls and doors shut loudly. There is construction at the moment which makes the lobby to elevators extremely tight. The cable is lacking channels and the remote worked when it wanted to despite getting it changed. The view from my room of Boston Commons was nice. The $100 a night deposits for incidentals seemed unnecessary. Nobody would use that much for a hotel that is basically a studio apartment with no kitchen, no restaurant and plenty all around.

In choosing a hotel to stay in Boston. I saw the hotel A.K.A. Boston Common. The room was very nice, it was on a high floor. I will say whatever is the cleaner that they are using is a very pungent and is a little hard to work with in the room.The one thing that was very important to us was to be able to have room service breakfast in the morning. So, I made sure to call the guest services desk and was told they had room service. Later that night we looked for a menu to order rooms service. Called the front desk only to be informed that they did not have room service. Big let down to find that out at 9pm. It would seem that at a $400 a night hotel room the people at guest services should know if they did or DID NOT know if they have room service. It really soured the stay. :-(. - ADDED after our Conversation with the front desk when I checked out. When I brought to their attention and the fact that someone who answered the phone at the number that is listed on the website told us there was room service. Their answer to me was " We don't have room service, we haven't had it since Covid." Again, I said the person that answered the phone with "guest serivces" was the person who answered the phone told me they had room service. The desk said to me well it's on the website, did you read the website. Yes - it's about the restaurant which actually for breakfast really isn't a full breakfast. So I just picked up the phone to see if they had room service. And when they said yes that is the reason that I booked the room. All they really did at the desk was to dispute the fact and I must've made some mistake. We don't know who answered the phone. Sour faces at the front desk. Good management begins with "We apologize this happened and we will look into it. We appreciate your bringing it to our attention." The right words go a long way.

Very nice boutique hotel. Super large rooms and bathrooms. Bed was extra comfortable and pillows were like clouds. The front desk customer service attendant William was extremely helpful, courteous, knowledgeable, and went above and beyond. I commended him to his manager as to which the manager was very pleasant and hospitable as well. I definitely will be returning to Hotel AKA especially once the renovation are completed not that it needs any!

Service excellent! Well informed at check in. We ate in the restaurant and got there 20 minutes before closing so they rushed us to order and eat. Bedrooms needed some repair work as well. Bathroom i do not think was cleaned very well. It looked like toothpaste splatter all over the walls.

I stayed at a Kimpton 3 years back in Chicago and it was one of the best hotel experiences I've ever had, fast forward to 2019 and this Kimpton Nine Zero Hotel in Boston has given me the same amazing experience. From the gentleman helping valet my car to the front counter staff everyone was super friendly and super helpful throughout my visit. The hotel itself was absolutely stunning featuring a full restaurant, a free wine hour (I don't drink, but I imagine this is a cool bonus for those that do), and some of the best art I've ever seen hanging up on some hotel walls. My room was absolutely beautiful featuring one giant bed, a flat screen, a wonderful standing shower, and a nice view of some buildings as well. On top of everything above, the Kimpton Nine Zero hotel allows dogs at no additional fee and that's how you know you are dealing with a respectable hotel. Overall, this is probably the only hotel I'll stay at if I find myself coming back to Boston. The 5 star experience I had was unmatchable and I couldn't see looking for another place. Do yourself a favour and give this hotel a shot, you will not be let down.

While the hotel is nice, it's just a tad bit worn for wear, but the location is pretty good. There's no restaurant, to be clear, but they recommend a cafe down the street and you get 20% off. We forget that part when we checked out, oops. It's super packed and a line out the door for this spot, as there's no reservations. But the food was good and the service was fantastic. Real nice people that work there. Brunch type spot. To be clear, I'm usually the reviewer that leaves good reviews for establishments that work hard to serve their clients and give them a great experience. My husband and I are both business owners ourselves. Unfortunately, I have a bad taste in my mouth right now. Let me tell you a little secret about service industry, when your client is telling you they have a medical condition and need your help finding a solution, it's best you don't talk over them, reprimand them and tell them there is nothing you can do about it. When clearly, there is. Ugh, I hate doing this. So, there is a woman at the front desk who has been very combative since the morning I arrived. She has yelled at me and talked down to me on the phone twice today. Twice. I called her out for doing these things and then she has the audacity to tell me I'm the one actually doing it. Gaslight much? I was trying to speak to her and kept getting shut down. Of course I'm raising my voice, you're talking over me to the point where I can't hear myself anymore. Battling me over the phone about not having a solution. Almost like, "BLAH BLAH BLAH I CANT HEAR YOU!" I mean, that's what I heard because I don't actually listen to grown adults that talk over other grown adults. Especially when it's happening to myself. She was completely insincere, didn't make me feel heard, spoke over me, gaslit me and only once I kept pushing for a solution did she magically find one. It wasn't that hard either, quite obvious solution in fact. But she was saying, okay, but it's going to be a lower floor and won't be ready for hours. I said that's fine. Just get me out of this particular room. Here's the kicker...my husband went down to the front desk, softened her up and by the grace of God she came up with an even better solution...which was immediately done. Wow! So, let me get this straight...she told me it wasn't possible, then it was kinda possible but I would need to wait hours. So there it is, she was purely being combative with me, the client, just to do it. Wow. This is who you have hired to take care of clientele. I would have shrugged this off, but this is a pattern. This woman had been overtly combative since the first phone call to the hotel in the morning. I called three times, which I finally got an answer on the third after a couple of random hang ups when I was put through to the answering service initially. I told her that I called and there were a couple of hang ups or disconnects before getting through to her finally...not pointing fingers by any means, it's just something I would want to know if I was running the place. She argued that wasn't possible, that she was the only one there right now and that absolutely didn't happen. Wait, what? Am I being accused of making this up? For what??? And now we're fighting over my truth? Why??? I ended up hanging up, I didn't need to talk to someone like that at 9am. Geez. When we got to the hotel, as we were getting finished checking in, she talks to Not sure if it's just density, or if she really has an issue with serving her clients. If I was management, I would rectify this issue immediately. From other reviewers, I see I'm not alone in this. *For the sake of the background of the story, we were put in a room that faced a wall and a roof. Nice little corner spot next to the service door and ice machine. Very nice for 4 days here, lol. The rooftop access made me very cautious, as the windows open to the roof. I was trying to explain this to her and she just kept telling and yelling at me that the hotel was fully booked and that's what I am stuck with. Mind you, it's 1pm, we arrived here at 9am...you got us one of the first rooms available after the cleanings, and now you're telling me that you can't move me? Even though we're one of the very first to check in??? That everyone has checked in to the hotel by 1pm that day and I'm stuck on the roof? Nope, that was just for me. She made my life harder just because she could. I was crying from the fight with her over the phone. I felt trapped here. $500/night and I don't even feel safe. I was looking at flights home before my husband went to the front desk and fixed it. Now I get to stay here for 4 days with someone who went out of their way to NOT MAKE ME FEEL WELCOME or SAFE. Great. This is just uncomfortable and has caused a rift my first visit to Boston. I don't even want to walk past the front desk anymore. But maybe I don't have to since we got this MUCH BETTER ROOM! I can just stay here until we leave.

We love the decor and the feel of this hotel. Everything was fine except the fact that the room was scorching hot. We came during the end of March and they only have the heater service on, and no fan or AC option. Even though the outside temperature was at low 70s. We first came in the room and it was pretty warm at 75, and turned on the "AC" or temp down to 65, we thought there was AC or even a fan and left for the day to sightsee. We came back for the night and the room was scorching hot!! The temp read 86!! I called the front desk and they said there's no ac or fan, only heat (thanks for telling us that first) and to turn it off and it'll cool down eventually. Uhhh... ok. So we cracked open the window- and slept with the window opened, with all the street noise, uncomfortably hot, sweating... worst hotel experience ever. Woke up early morning at 6 to leave for the airport and the temp read 74, great.. still warm and gross, no air, in the room. We should have slept with our door open bc the hallway was nice and cool. Would probably not stay here again. Not what everyone experienced. Comfortability zero!

I had high hopes for this hotel however it was very disappointing. First impression it was nice, but once getting to the room I found it lacked basic hotel features, like shampoo and shower gel. And the tub looked gross with chipped and damaged spots. You get no free breakfast just 10% off an overpriced one. 30$ for some eggs and toast. There was no coffee maker or way to make hot water. The walls are paper thin, neighbors were very noisy. I have no idea how this hotel got such great ratings, I've stayed at better cheap motels.

Lovely boutique hotel at walking distance from everything - restaurants, Boston Commons, you name it. Attentive, friendly staff. The hotel has a unique atmosphere ... relaxing and "hip" at the same time! Internet is free, fast, and straightforward so streaming sticks/devices work exceedingly well. Love the rooms - the bathrooms are well-above average - which feel upscale and comfy at the same time. It's our second stay and we'll gladly do it again!

Stayed here for 5 nights when traveling to Boston for the first time. It's at a great location, very central and can get around on foot to almost everywhere. The room was dark intentionally for a romantic feel. We were on the 19th floor and had great views of Boston. The price was very affordable considering location. They provide complimentary coffee in the morning and complimentary wine and beer daily for social hour from 4-5.

This place is under construction and of course doesn't advertise that. But their newly renovated rooms are awful! Our bedding & the shower were both visible dirty. The doors are not soundproof and every noise throughout the hotel, is heard as if it is happening in your room. Starting at 6:30 am hammering is what will startle you awake. The curtains are not blackout, which means you can't sleep or nap if the sun is out. There are no fans in the bathroom so if you need to shower & get makeup on, you're gonna have to wait another 15 minutes to let the room air out. Oh & the shower stays at a study temperature that is too hot! There's no way to change the temperature. It's an on off handle. There was no coffee machine in our room so we called the front desk. They delivered it two hours later, knocked once and just walked into my room! We had a sick kid sleeping that got woken up. The thermostat looks like you can control it, but stays at a study temp, that was way too cold. They have odd restaurant hours. And there's no room service. Take your money elsewhere!!

Stayed again at this lovely hotel for a night ahead of the busy holiday weekend. The staff has really brought their A-games during this pandemic. They are genuine, thoughtful, and caring. What a treat during these times. Kareem checked us in and he was so kind. We feel like we're going to our vacation home when staying at this property in Boston. Or to the Cheers bar for those of you that remember that reference. While everyone might not know our names here, they act like they care and that matters a lot. Check in was a breeze. Valet was too. Missed wine hour (that is from 5-6 in the lobby), but headed up to the room to relax before dinner. Better Sorts (the hotel bar and restaurant) is still closed due to the pandemic, BUT Nine Zero has partnered with to local eateries. Mast (literally around the back of the building) is a hopping spot for food and drink. You get 15% off your bill too (see Nine Zero's website for more info). They also partnered with Cafe Bonjour which is just 0.2 miles away. This lovely spot has breakfast and lunch items from 8am-2pm daily. I ordered breakfast this morning and it was delicious. You get 10% off your bill there. Way to go Nine Zero! Love supporting these local businesses. Our room was perfect for relaxing and working remotely in the morning. Beds are comfortable. Eames chairs are always my favorite. They are spacious for a city hotel. Do note that this hotel is pet friendly and was several years ago. You'll notice a little wear and tear from piggy guests and their fur children. Otherwise, this hotel is clean, safe, and unique. The location is perfect for getting to almost everything in Boston. Cannot wait to return!

New name, same disaster of a hotel. Called to confirm my redo two days prior to check in. Called the day before to request early check in, they said to call the day of arrival. One hour outside of Boston they take my phone number and will text me when it's ready. Arrive, it's not ready which I expected but I checked my bags and go across the street for a beer. An hour later no room, but they did offer a lower floor "discount" rate that is the same as I paid for a room half the size with one window and not a corner that I booked. We left, couldn't get a room for tonight. So we drove 4 hours back to NJ and will not be visiting the city again. You would think the desk staff would have at least apologized for the "mistake" but no and when my wife wanted to see the room the front desk staff said he didn't have time to show the room and said to me he was not even going to "charge my card" when I said I was leaving as if that was my concern. My concern was finding a room suitable for two adults. That was a pretty good beer though. The valets are always great and go above and beyond. The desk people are not personable nor seem to care if they can make a guest satisfied

Great Location walkable to many central sites. Comfort factor however is the reason for my low rating. Chairs throughout, including bedroom, were exceptionally low making it difficult to get out of once you sit down. Unexcusable was that the shower diverted value did not function properly. 70% of the water flow was via the tub and approx 30% to the shower head, when value was turned completely on. Also I was unimpressed with resort fee upon check in that included limited benefits. Perhaps they could spend some of it on basic maintanence.

Meh, for the price you can surely get better in the area. The rooms aren't necessarily small, but they are. And there aren't any extras - no in-room coffee machine or extra towels. Literally my husband and I are staying here for five days and we have two towels in our room. Our bathroom fan also won't turn off. Movies on the TV are $20. The entrance to the building off the street is a rotating door that you have to push, which is heavy and so gross post-pandemic. The fragrance in the foyer/entrance hits you and you choke because it is so strong. The positive? We were able to check in early after our red-eye over to Boston from the west coast. Also the location is really close to the Boston marathon shuttle bus pick-up and finish line, which is good for my husband, who is running it on Monday.

Perfect location, walking distance to everything!! On the Freedom Trail and so close to Fanuiel Hall, North End, Seaport, etc.... Front desk staff not great or knowledgeble but the rooms and cleaning staff are great and I loved the happy hour wine and free coffee in the morning. Great boutique hotel

Beautiful hotel in a great location. It's so easy to restaurants, shopping, historical spots, park and transportation. The room is nice and comfortable with awesome design. Staffs are friendly. Highly recommend!

Great hotel, the kindest and friendliest service, and wonderful location. The Kimpton Nine Zero is a block away from the Boston Common and truly within walking distance to all that you could need. To adapt with COVID times, hand sanitizing stations were throughout the hotel and in the elevators. Unfortunately, that also meant no hotel bikes were available for use, the restaurant was closed, and other amenities that are charged with the $25 amenity fee were not offered. Check-in was very fast. I checked in and set my preferences on the IHG app. All I had to do when I arrived was show my ID and pick up my room keys. Rooms were very clean, and as I was traveling with my dog, they offered to bring dog bowls and a bed to the room. Everyone was so kind and accommodating to me and my dog. Valet is very on top of opening doors for anyone that enters and exits the hotel, regardless of whether or not you valet your vehicle. The only downsides to this visit was the amenity fee charge despite the hotel not be able to offer the usual amenities, and the wait for my car from valet. They ask what time you'll be checking out in advance, but we noticed that they didn't have anyone's cars ready, so if you do valet, just plan to wait at least 10-15 minutes for them to get your car. Overall though, I would stay here again and would recommend!

Terrible experience. Couldn't have been any worse on so many levels. From the hotel's management who couldn't be bothered to return emails to the front desk staff who didn't care, I am so upset as to what IHG has done to the Kimpton brand! Kimpton's customer service used to be a selling point ... now the expectation is to be treated like cattle. I booked a room online which was an 'extra space' room. I payed more for the larger room and online the photos made it look like something out of a magazine ... leather headboard, spacious layout, plenty of natural light, marble bathroom with a rainfall shower, etc. Upon walking into the room, it was worn out, dirty, scuffed furniture and a 1970s style shower/tub combo where my head hit the ceiling it was so small. I called down to complain and they asked me to come down and get a key to a new room. Hmmm ... great customer service. So I schlepped my bags down to the lobby, exchanged keys and rode the elevator back up to my new room. Walk in and it's the size of a postage stamp. They had given me the smaller room even though I paid for a large room. This one had equally scratched up and stained furniture and it had a glass stand up shower with no tub but the grey marble floor was stained brown. Lovely. I was running late already for a business meeting as check in to this point took 40+ minutes. So, I had to leave and stay in the small room, even though I paid for a better room. Let me also say the rooms do not look anything like the photos. What interior designer would ever use dark grey paint on the walls of a tiny room, I have no idea. The room was dark and dreary and had all the appeal of a haunted house. The floor and woodwork was also dark brown so it was a depressing den of dark colors with few lamps. I felt like it was 1882. The most uncomfortable hotel room I can recall being in. The desk and headboard (fake leather) was stained and scratched up so bad it looked like it belonged in a second hand store. Tons of rings from coffee cups and glasses on the desk. Kimpton should be ashamed of themselves. The room had no room to move around and at night there were two orange lights which could not be turned off at the top of the headboard. The whole room glowed orange making it impossible to sleep. The next morning I went for the free breakfast included in my rate. They told me I needed a coupon which should have been given to me at check-in so back down to the desk I go. The desk agent tells me that my rate doesn't include breakfast. I assure him it does. He says it doesn't. So I went into my phone, pulled up the reservation and showed him ... the rate description in my confirmation clearly says 'Breakfast Included'. He says, 'Oh that's a mistake. I guess we will honor it though.' This was the IHG direct booking! Why would it be a mistake? And even if it was, you don't act like you are doing me the favor. This exchange took 20 minutes and I went upstairs and they were starting to remove items from the buffet at 10 o'clock on a weekend, so I ate quick. Breakfast on Saturday that ends at 10 a.m.? I couldn't wait to leave my Dracula's Castle looking room and explore the city. The hotel is in a nice area near Boston Common and Back Bay. Lots of bars, restaurants and shopping nearby. I checked out upon returning and mentioned I was not given the room size I paid extra for. The front desk agent lied and said that was the larger size room. A complete lie. I read him the square footage and told him I have an app on my phone that measures and I'd be happy to measure it with him. He then admitted it was a mistake and the room was the smaller room. I asked to refund the extra I paid and he said impossible. He said all he could do was award some extra points. Two months later and they never were awarded. Liar x 2. There was no valet there and we waited 10 minutes to get our car. Upon returning, I posted a bad review and the manager replied and asked me to contact him so he could make things right. I emailed and never heard anything back. I figured ... Overall this was one of the worst hotel stays of the year for me. Oh yeah ... and the hotel charges a $30 'resort fee'. For what??? No pool here, no jacuzzi, no sauna, no gym on property. There wasn't even a pad of paper in the room or free bottled water. They had a cocktail reception with 2 bottles of wine and dry peanuts in little paper cups. What a scam. Instead of charging a resort fee for ZERO resort amenities, just give the actual price of the room as +$30. Scammers. SO many better places to stay in Boston. The rooms are dark, depressing and dreary and the staff is useless from the top down. The only nice person we encountered was the maid. Avoid this dump and stay at The Fairmont or the Westin instead.

Great hotel, had my sisters Bach party pre game here. Staff is so kind and really centralized in Boston.

This is a boutique hotel right across from Boston Common & the public gardens. Although it's a bit pricey (in addition to the $65/day valet parking fee), we chose it because you can walk everywhere from here---Little Italy, financial district, the Freedom Trail (a must do!), the harbor, Chinatown, etc. The metro system is a 10-minute walk. The staff was friendly and helpful and the room was big, comfortable and super nice. We had a view of the office building next door, but that was fine with us as we spent the days exploring the city. They have happy hour every day with complimentary beer and wine. Would highly recommend.

We like Kimpton hotels. They have a cool vibe. Staff was friendly. Room was awesome. Two minor issues, no mini bar and the fancy tablet remote sucked. We will go back.

Unprofessional and harmful service. The hotel decoration is okay and basically clean, but the front desk service / engineering team are terrible. There was random but regular fan noise in the room every 5 couple minutes behind the wall, I lost sleep the whole night. When asked front desk to check in the morning, the engineer team claimed they didn't hear anything. When asked second time, they are dismissive, refusing to help to check with their engineering team to provide even ETA, when finally got engineering team to check the notice, they lie to my face claim they didn't hear anything until front desk finally show up said he heard it and offered to change a room. The front desk lady and engineer team stays unapologizing the whole time, very unprofessional. The cleaning lady is perfectly nice, so I give 1 star to respect her.

Looooooved staying at Nine Zero in Boston! The staff was wonderful, as Kimpton is very customer-focused and driven. The moment I checked in (which was substantially early but my room was ready, to collecting my bags after checking out and having them held, I cannot wait to return. Nine Zero is located perfectly in the heart of Boston, right across from Granary Burial Ground, steps from the Park Street T station (red and green lines) and a super quick walk to Boston Commons or to the North End. Highly recommended place to stay when coming to Boston!

We love this hotel in the heart of Boston. Good location w plenty of places to eat within walking distance. Cool vibe inside with great views of the city on the 18th floor. Service has always been wonderful. Only thing is I wish the social bar wasn't so expensive, but there are a million other dining and drinking options in the area.

Disappointing stay: I booked this hotel because of the amenities, location, and because it's touted as a "luxury boutique hotel." Here is what I discovered instead: * check-in time was suppose to be at 3pm. Our room wasn't ready until 4:30. We waited in the ice cold lobby with no accommodations for over an hour for our room to be "inspected." * No amenities were offered that was listed on the website such as in-room spa services, dining, breakfast, wellness center. None of these were offered or available during our stay. * I repetitively asked for coffee and other supplies to be delivered to our room but never received it. * The room was so dark, I could barely see to wash my face in the mornings. * The toilet was broken and oftentimes did not flush. My husband actually fixed it several times to get it functional. I will be traveling to Palm Springs, CA in December and was debating on booking a 'Kimpton IHG' hotel but now a it's clear decision to look elsewhere. Bottom line ... use the money you would spend here and get a REAL luxury hotel closer to the waterfront. You'll be glad you did!

Awesome boutique hotel. The staff is very friendly, rooms are darkly modern (in a good way!) and it's in a great location- nearby places to eat and drink, Starbucks, Dunkin...everything in walking distance. Happy hour in the early evening if you're in the lobby or common area- enjoy a free glass of wine!! Very chic touch. We would def stay here again.

Interesting mixed bag at this hotel but overall nice. The room is very nice. Service has been good. We drove in, and entry via car is kind odd via what is like an alley. Pretty modern. For some reason maid service only left one wash cloth. Two days in a row. No restaurant, lounge, or room service. I'm not sure why it's all closed. I assume the official reason is covid but I don't understand that since there are plenty of open places around here. Wi-fi speed is disappointing - it seems to peak around 10 Mbps on speedtest.net.

I am a fan of Kimpton hotels. Not a fan of IHG :/ This hotel is still true to the Kimpton brand, once I made it through the IHG booking process & finally found the front desk staff here. The location is AWESOME for history buffs. (All of Boston is, but this hotel is a step away from very famous burial grounds of Paul Revere & other revolutionary era notable people, a skip away from JFK'S proposal location to Jackie Kennedy, and a hop away from the State House!) I stayed on the 14th floor, overlooking the burial grounds/park. I had a view of the river from my room. Not the best privacy in this room just because of the offices and apartments outside of each window. Nonetheless I really enjoyed this room. Plenty of mirrors, plenty of lighting options, plenty of seating options, workable desk, and a lounge area. Mini bar was under-stocked, annoying, but saved me from eating more candy bars than I actually need I suppose. iPad in room with info on hotel services (in room spa options!!), Including in-room dining. Most of the pictures on Yelp appear to be before a renovation of some sort. My room was a nice dark vibe, with lots of leather. Pay attention to recent pictures & pictures from business owner, they're accurate. I ordered in-room dining via iPad, and food was brought up with 30 minutes on a weeknight around 8:00 PM. The restaurant connected to the hotel had great reviews but isn't open on Mondays. The hotel was clean and secure. (Key access to hotel floors). The team was VERY responsive via email, even when phone line wait times were horrendous. Can't wait to return again and take advantage of the available bikes for exploring the city & visit the attached restaurant/bar. PS email the team a picture of your pet or family member you'll be missing on your journey & you'll be greeted by a great surprise entering the room!

You should stay at this hotel if you value location because the convenience is absolutely unrivaled. The property is located on quiet, serene block on the Freedom Trail and is footsteps away from the Park Street T stop, which connects you to every major tourist attraction in the Greater Boston area in under 15 minutes. It's also within short walking distance to great restaurants, bars, and literally every historical sight in downtown Boston (e.g. Faneuil Hall, Old City Hall, ICA, North End). I could not find a more perfectly located hotel in Boston and this belief was validated when I showed up! The hotel is also a modern boutique - it's solidly 4-4.5 stars and the furnishings are classic yet modern! A good blend of Four Seasons & W style, typical of what you see at other Kimpton locations. The staff are also super nice and accommodating. I'm only docking one star because the suites are definitely on the smaller end (300-350 square feet for a deluxe king) and they are extremely dark even with all the lights turned on. That said the pricing was superb and super affordable during COVID.

Nicole at the front desk is fantastic! Very charming and helpful.

While the location is great this hotel needs a lot of work to be boutique or luxury. Issues from the moment we arrived including a view of trash, outlets not working, a broken toilet, and even the basics of ice required me to search on different floors. Spend the money for a hotel with amenities.