Kimpton Shane Hotel

Rooms were nice, but no frig or microwave. The shower was awesome, especially the actual water pressure. Bed was extremely comfortable. Valet prices were crazy. The Aveline bar (great cocktails) and The Hartley restaurant (food was so good) inside the hotel were both great with great service.

⸻ Extremely Disappointed with Customer Service – Would Not Recommend I had a very disappointing experience at this hotel during check-in, and unfortunately, the lack of follow-through from management has only made things worse. We arrived late on a Friday night around 11 PM. I had reserved a room with two beds in advance, but when we got there, we were told only a room with one bed was available. When I asked why, the assistant manager said she had to use my room due to an emergency. When I asked why I wasn’t notified that my reservation had changed, she dismissively said she was too busy to check who had what room. Her tone was rude, her body language was confrontational, and she made me feel like I was wrong for even asking questions. To make matters worse, when I called customer service to report the issue, she was rude to them as well. They assured me the manager would follow up with me. The next day, I received a voicemail from the manager, Fatima, who apologized and said she would look into issuing a credit and would call me back on Monday. It has now been almost two weeks. I’ve called twice and left messages with no response from Fatima. In the meantime, I had to settle for a room with one bed. They brought in a blow-up mattress as a substitute, but it was extremely poor quality—my own at home holds up better. My son ended up sleeping in a chair. The entire experience was unacceptable. I was initially hopeful that the manager would make things right, but the lack of communication and follow-through has shown me this hotel simply doesn’t prioritize good customer service. I highly do not recommend staying here. Spend your money somewhere that respects its guests and honors their reservations.

As an event planner with Angela J. White Consulting, I recently had the distinct pleasure of hosting a significant event at The Kimpton Shane Hotel, and I am compelled to share our overwhelmingly positive experience. From the initial planning stages through to the successful execution on event day, the service we received was nothing short of exemplary. Our deepest gratitude goes to the entire staff, and especially to Claire, our Venue Coordinator. Claire truly went above and beyond in every aspect, demonstrating a level of professionalism and dedication that is rarely encountered. Her responsiveness throughout the entire planning process was remarkable; she was always prompt, thorough, and incredibly helpful, ensuring every detail was meticulously addressed. On the day of the event, Claire was an absolute superstar. Her ability to remain calm and collected, even amidst the inevitable hustle and bustle, was truly inspiring and immensely reassuring. She handled every situation with grace and efficiency, ensuring a seamless and stress-free experience for both our team and our clients. Claire's proactive approach and unwavering commitment to excellence were pivotal in the event's success. The Kimpton Shane Hotel not only provides a stunning venue but also boasts a team that embodies the highest standards of hospitality and service. We highly recommend The Kimpton Shane Hotel to any organization or individual seeking a premier event space backed by an outstanding, dedicated, and professional staff. We look forward to planning many more successful events here in the future. Angela J. White Consulting

I want to take a moment to express my sincere gratitude to the staff at the Kimpton Shane. I was in town for Beyoncé’s concert, and everything about our stay was absolutely flawless. From start to finish, the service was top-tier. We had the chance to dine at the hotel, and I highly recommend the Hartley Burger — it was incredible. Before checking out, we also enjoyed breakfast, which was just as wonderful. What stood out most, though, was the staff’s kindness and attentiveness, even when we returned late from the concert. They welcomed us with warmth, smiles, and support for anything we needed. The hotel itself is stunning. The beds were super comfortable, valet was quick and easy, and the whole operation ran like a well-oiled machine. Thank you for an amazing stay — I’ll absolutely be back!

The hotel is beautiful as is the room , very clean and great location . The staff are all super nice but what holds me back from the full rating is the lack of customer service when it comes to issues . I had my room serviced for example and all towels were removed and not replaced. After calling and visiting the front desk over a period of 4 hours , still no towels and I was told that the hotel was “out “ of towels . Even if that were true , I find unacceptable to relay to a guest when you’re advertising being a 4 star hotel . |What saves this hotel is the food in the restaurant. Hartley and Aveline are hidden gems with an incredible chef . The Friday night fried chicken special is mind blowing and the collard greens were exceptional. |All said, I would stay again .

We absolutely loved our stay. The staff was top tier, especially Marlon at the front desk and the Valet name Ralph. Breakfast was fantastic and the service was superb . We will be back very soon. Thank you all for taking such great care of us. Lisa and Renee

First Impression wasn't the best here. Upon arriving, there was no acknowledgement from valet as they were too busy staring at their phones. ||I was greeted at the front desk, but without a smile. Big negative. The front desk attendant did acknowledge my status and then eventually warmed up.||The room was good. Kimpton Hotels typically are very comfortable and this location seemed newer or more recently renovated; however, a big chip out of the bathroom door was evident and needed repairs. The bed was comfortable and I had a great view overlooking the Midtown Atlanta skyline. Overall, the room was a little dark...could use better lighting.||The immediate area was ok. I got harassed by an aggressive youth outside the hotel and saw a few homeless closeby to the Marta station. I probably wouldn't advise walking around the area at night; however, the nearby Colony Square is nice and felt safe. I used scooters to get around the immediate area.||I had breakfast twice at Hartley, which was good and filling.||Overall, I had a positive stay at the Kimpton Shane, but might look into other options where visiting Atlanta next time.

Absolutely loved my stay at the Kimpton Shane Hotel! Celebrated my birthday weekend here and it was truly unforgettable. The room service was top-notch - delicious food delivered right to my door with a smile. But what really made my stay special was the friendly and attentive staff. They went above and beyond to make sure I felt celebrated and pampered. And the views from my room were stunning! If you're looking for a comfortable, stylish, and service-driven hotel, look no further than the Kimpton Shane. Can't wait to come back! 5/5 stars.

We enjoyed our weekend stay. Our first stay at this hotel. The valet, check-in team, and other staff did a great job. The room was great, and the hotel was close to many Midtown locations. Easy morning coffee was provided, and some afternoon wine was offered. We had two meals at the Hartley. Both our meals were great, and the staff excelled. The Brunch was an unexpected gem on Sunday. Great work Shane team!

I so enjoyed my stay at this hotel. From check in until the moment I checked out, I had a great experience. The staff I interacted with were warm and friendly. Throughout my stay, I would receive text messages checking to see how things were going. There was a light fixture in the room that was not working, and maintenance came and took care of that very promptly. I loved my room, the ATL skyline is my favorite (I'm biased), and I could see that from my window. The decor is modern, I would definitely stay here again. I did not utilize valet parking, I parked into the adjacent garage to save a few bucks.

I finally made it to Atlanta! It has not disappointed. I found "Kimpton Shane Hotel" on Yelp and loved the vibe. But did the pictures do it justice? Pulling up it is a bit confusing. There are two buildings right next to each other, so it took a few to get our bearings. The valet outside, wasn't too friendly and almost seemed bothered by us and the lady who pulled up behind me. Heading to the counter, we were greeted by friendly receptionist. They got us checked in quickly and we were on our way. Outside we realized we needed a cart for all our stuff. The receptionist was already bringing one. Nice right? She was actually bringing it for the lady parked behind me, who was really friendly. I asked for one, but the receptionist said, there was only one. The lady parked behind me and I laughed at that. This big fancy hotel and only one cart? So I waited for her to bring hers back, which she did and she made sure I got it. After heading up to the room and looking it over, it was beautiful, but small. Not one I'm use to in one of these top hotels, but I will make do. After all was unpacked, I explored. The bar on the first floor was nice, but again, small. It did not live up to the expectations of this hotel. Finally we check the gym. That was perfect, equipped with a water gun for heavy workouts. All said it done, I like the hotel, I don't love it. Maybe my standards have grown with all my traveling. Or maybe, my room could have been bigger.

Absolutely loved our stay here. The staff is above and beyond pleasant. Hotel is very dog friendly. We even forgot our potty bags in the car and they had some at the front desk for us to use. The hotel was clean and crisp. Our room was wonderful. Food at restaurant was on point. Area felt safe to walk around. Great stay and looking forward to our next.

I recently had the pleasure of staying at the Kimpton Shane Hotel in Atlanta and it was a comfortable experience overall. My arrival was seamless thanks to the online check-in process and expedited key pickup at the front desk. Upon entering my room, I was pleased to find the heat on. There's nothing better than walking into a warm room when it's cold outside. The room was spacious, featuring a queen bed, sofa, and love seat. The "welcome to Atlanta, Natalie" greeting on the default TV channel was a nice touch. I appreciated the in-room yoga mat and list of personal items that could be requested from the front desk. I took advantage of the yoga mat to enjoy an in-room yoga workout before making my way down to the gym for a more rigorous workout each morning. The gym was a good size and offered a variety of equipment, including free weights, treadmills, ellipticals, Peloton bikes, and a rowing machine. The filtered water station on each floor was a nice touch. It provided easy access to refreshing hydration. The hotel offered a daily social hour from 5-6pm in a corner of the lobby directly across from the reception desk. The limited offering of pinot grigio or cabernet sauvignon and miniature hors d'oeuvres left much to be desired. Thankfully, the hotel redeemed itself with a more satisfying array of food options at its onsite restaurant. There were a few hiccups during my stay. Housekeeping was inconsistent! Although bath towels were replaced daily, there was a noticeable absence of washcloths and a floor mat on day two. Additionally, facial tissues ran out unexpectedly. Maintenance had to be called for non-functioning lightbulbs in the bathroom, one of the room lamps, and even a battery replacement for the clock. Fortunately, the hotel promptly addressed these issues. On a positive note, the VIP treatment from most of the staff stood out. From opening car doors to extending a warm welcome upon arrival, they truly made me feel valued. The aesthetically pleasing interior design, amenities, and location make the Kimpton Shane Hotel a solid choice for a comfortable stay in Midtown Atlanta.

Above & beyond customer service from Jamie, Cornelius, the valet lady and the two front desk employees on staff on New Year's Day 2024. These individuals were attentive and responsive to requests prior to and post check out. The hotel was festive as it was during the holiday period. Valet lady was informative and shared parking options - valet @45/day with in and out privileges or adjacent self park for $22/day. Rate would be less in self park if only for short stay and all rates listed upon entry to parking deck. She also offered parking in front to unload bags as we decided. Lobby was well decorated. Happy hour wine selections were available with decent red and white options. The red was perfect as checked in at front desk. My high floor request was accommodated with a 14th floor room. Room was beautifully decorated with nice view. Armoire in room was a nice touch and the king size headboard was amazing! I did not dine on New Year's Eve as had other plans. The front desk personnel did advise of festivities taking place. Noticed a decent sized crowd as we exited. Dining area is two levels and offered brunch on New Year's Day. Overall great experience and recommend for visitors as centrally located to midtown area including the High Museum, south of Buckhead and near I-75/85. Definitely a staycation preferred location.

This was our first stay at this hotel. The hotel is beautiful, and my husband and I enjoyed our stay. All staff we encountered (valet, check-in, housekeeping, Aveline staff, and greeters) were very welcoming and courteous. I loved that our first evening we were greeted in the lobby with free lemonade and cheesecake bites. The next morning there was hot coffee and cold brew. Nice touches!! Feedback: Parking costs were not communicated correctly among all staff. For example, the valet staff misinformed us about parking in the garage. We spoke with Corey at the check-in, and he shared the costs of parking in the garage. He added that some of the valet staff were new and were uninformed. However, I specifically asked about valet costs with Corey, and he stated the cost was $45. I asked, "For the entire weekend?" And he said, "Yes." My bill reflected that I was charged $45 per night. Please ensure that all staff can communicate the parking options and cost correctly. Since we had several meetings that included meals, we ended up wasting a lot of food, since the small refrigerator was already full of items that were chargeable if we indulged. We would have appreciated a fridge that could keep food throughout our stay and a microwave would have also been helpful. I also found myself needing an iron. I did not ask for one from the desk, I used the hair dryer...it somewhat worked. Again, the hotel is beautiful, the room was very nice and comfortable. We were in good proximity to exploring the area. The restaurants inside have an amazing ambiance.

This was much needed staycation away from the kids. Check in was a breeze and the lobby felt so welcoming. Our room was very roomy and clean. The beds were very comfortable and I got plenty of sleep. Beautiful views and blackout curtains are always a plus!

Solid hotel with very good customer service. The room was as expected for a 4 star hotel, with fine bedding, a very comfortable bed, and coffee maker. This hotel is nice and modern, not five star nice, but worth staying here if the rate is competitive.

The attention to detail, follow-up text messages, and friendly customer service I received from Jaquel from day 1 were extraordinary. The service recieved from both restaurants/bars at different times throughout the day by servers Kenyetta, David, and another young man (tall, lighter complexion, long dreads, slight gapped tooth smile) were impeccable and very attentive. I even appreciated the manager, Samantha, stopping by our table to check in on our meal/stay. The only thing that was missing was accessible microwave to reheat my meals. None in the rooms or common areas of the hotel. That needs to change. Overall. we will be back as I felt that I was treated with a loving touch from family. This hotel and service is DEFINITELY LUGG APPROVED.

The Kimpton Shane is beautiful and clean. I had the pleasure of staying at this location for two days. It's a wonderful location that is easy to navigate and central to other parts of Atlanta. We did not have the opportunity to visit the on-site restaurants but it looked like a vibe. We did order room service for breakfast and imo they can stand to increase the portion sizes a bit especially at the price points provided. Would stay again if I have a need in that area.

Enjoyed my six night stay. Upgraded to a nice corner room on the top floor even using IHG points, was only 140K points with breakfast included. Large room with a nice walk-in shower. Comfortable king size bed with city view. Able to stream Netflix and Amazon prime on the TV. Also, see your bill on the TV and check out and request for late check out on it. Room service was fast even on Xmas day. Hotel restaurant had good eating options. The food is mostly good. Aveline bar opens at 5 pm and had the same dinner menu as the restaurant. They make great cocktails there! The gym has two peloton bikes, three treadmills, a couple of elliptical machines and some free weights but not enough to get a good chest workout. Was missing a stocked minibar and bedroom slippers.

Had a great stay at the Kimpton Shane in Atlanta during the recent Beyoncé concert weekend. Stayed Friday night, 8/11. Initially I had an issue with the hotel room originally assigned as it was not clean. However, the hotel was very responsive and got me into a new room ASAP. The new room was clean ( to my standards..I'm a bit of a germaphobe). The hotel social hour is a nice touch and part of the reason why I usually enjoy my stay at the Kimpton brand hotels. This social hours was especially nice as they had mini vegan cupcakes, homemade peanut butter cups, red wine, and rum punch which were all reported to be some of Beyoncé's favorite snacks. The chef who curated the menu said she spent time researching all of the items which showed that she went above and beyond to make the weekend special! The manager on duty this weekend was extremely welcoming and even gave us to go cups for our rum punch. She really went the extra mile. I would definitely stay at the Kimpton Shane again, but mostly because of the staff....the made the hotel!

I live about an hour away, but had a 6 AM appointment so I grabbed a room here, not knowing how chick it was! What a cool place with gorgeous rooms and views, super clean, great staff, but the views from the room, downtown or phenomenon. I can't say it's pricey for Atlanta but the eclectic design, warming bar , excellent food , this is a real gem and where I could just stay while enjoying Atlanta a night and all the food nearby . Photos are from website as I lost my phone that night but yelp needed some pics here! Highly recommend!!

The Kimpton Shane Hotel is the BEST hotel I've EVER stayed at in Atlanta!! Every time I come back I will ALWAYS stay here! Like guaranteed. Highlights: 1. The staff. Literally every staff member I met there from the second I walked in to my final day 5 days later was so incredibly kind, hospitable, helpful and lovely! 2. The room was beautiful and spacious! I had a King City View room and that view was gorgeous! Also, the BED?! Spectacular!! Never slept so well in a hotel! The bathroom was also gorgeous and spacious with great lighting. The shower is perfection. 3. Thick walls= QUIET! I'm a light sleeper so a good thick wall is such a gift to me! I slept SO well and I couldn't hear a damn thing in the room next to me, across the hall or down the hall! 4. Food is pricey but DELISH!! Drinks are super yummy, their bar, restaurant and lounge is EXTRA sexy and their happy hour daily from 5-6p in the lobby is amazing!! Nice touch, Kimpton! Loved this hotel and I will most certainly be back!!

I just can't say enough great things about this lovely hotel! It's very modern looking and it super clean. The staff be it the counter staff, bar staff of bellhop or concierge they are sooooo nice. They give you some room and are the type of hotel that lets you do your thing. If you need help they are more than willing but they don't push help on you. The hotel offers $45 valet marking or $22 a day self parking. Both reasonable for downtown Atlanta and it's nice to have an option. They offer two bars with nice selections. We didn't eat so I'm not sure about food but if I had to guess I bet it's amazing! The rooms are just the right size. And have nice little extras like a light that turns on in the closet when you open the door and a little ledge to keep your drink or phone when you are looking in the mirror. A nice movable mirror in the bathroom that you can bring to the living area to do makeup. Most mirrors are attached and you can do that. My only tiny complaint is the rooms have mood lighting and are a bit dark. The frig and snack area in the room offers something for everyone! Love it!!! And it's pet friendly which is amazing!!!! Can't wait to stay their again. And did I mention the location?!? Easy to get to and has an entrance off the busy street. How thoughtful in thief design!!!!

Came here for a holiday party and was so impressed. I had never heard of this hotel before so I didn't know what to expect but I was pleasantly surprised. The service was amazing. Sarah really took care of us and made sure that everyone's needs were met. I look forward to coming back and staying overnight as a guest.

I took my hubby here to celebrate his birthday and explore Midtown. They had a wine tasting that we enjoyed before going out on the town. The room was nice and there was no carpet on the floor (yay!). Nice thick robes to lounge in. We enjoyed a nice breakfast in their restaurant. The service was great! We inquired about where to find the wine we tasted, and the manager gave us a free bottle! We both said on the way home, "We should've stayed another night!"

Kimpton Shane - 5 star service. Midtown area. Phenomenal team members, sparkling clean rooms, delicious restaurants and the ultimate pet friendly hotel. Can't wait to go back.

We were among the first people to ever stay at this hotel. We experienced a fresh, attentive staff and ideal accommodations. Initially, we booked one night, but extended our staycation another night after the great experience. The room was spacious and comfortable. The lobby was welcoming and perfectly set the tone for connecting and socializing. I enjoyed a glass of wine one evening during their social hour. It was a comfortable set up and about 9 of us gathered and chatted for a bit. I chose to self park because I needed to leave frequently for my itinerary and didn't want to chance waiting on valet. But each time I passed valet, they were pleasant and warm. The restaurant serves a great meal and has a wonderful staff to make recommendations. The lobby staff also recommended some local attractions and have directions, which I always appreciate. This will be my top choice for my next staycation!

New and sexy hotel !!!!! Came here for the first time during the Yelp Elite 2022 holiday party. Beautiful ambience and many places within to just chill and enjoy. Staff was short yet amazing. Bartenders were quick and skillful. The drinks were yummy and so were the passed appetizers. We all raved about the shrimp and grits and chicken sliders. The only thing is that some nice mood music was missing.

I got to visit the Kimpton hotel recently and loved the classy boutique-feel to it! There is a parking garage and valet at the front. The hotel had an art deco look to it - gold elevators, abstract lighting structures throughout. The floor to ceiling windows in the rooms give a great view of ATL. The bar was a bit small, but I loved the outside area and firepit. Drinks were well made and the bartenders were friendly!

Very nice new hotel, however some staff need major training. Check-in took so long, Ja-Quel needs more training. Bar: We had drinks at the bar on our first night. The bartender was sitting and reading behind the bar! She was not nice when we asked for drinks, just let out a sigh. She never asked if we needed another drink, when we asked just another sigh. Unbelievable! She just sat reading. No conversation, just a pissed woman. Note: See photo. There was no soap in 2 of the 4 bar restrooms. Room: When we got to our room the fridge was so loud, it was impossible to relax. We had to unplug it. Nice & roomy, good view. No extra toilet paper. No battery in clock. Pillows so uncomfortable. Room temperature you could not control well. It was hot, then freezing. Nice water station in hall. Kitchen: We had a nice breakfast at Hartley's. Complementary coffee in lobby every morning. Valet: The valet at this hotel was amazing! Everyone so pleasant, fast and very reliable.

It was very nice. I went for an event but from what I did see I'd say stay here for a night or two

The nicest staff I have ever encountered! Great room, great vibe in lobby, bar, dining area. Convenient to everywhere. Highly recommend.

Beautiful (brand new) boutique hotel in the Art District. Our room has spectacular panoramic city views & the aesthetics of the building (in & out) will be especially appreciated by all who enjoy art & architecture. The staff are very friendly & have promptly accommodated all of our last minute requests for housekeeping items. Also wonderful if you're traveling with pets as our small dogs have been welcomed by all staff.

I don't write many reviews but my experience at The Shane was so terrible that I have to share. I booked a room for a conference over 2 months ago. The conference has a room block, which I booked through. My executive assistant reconfirmed the room reservation on the phone last week and explicitly let the hotel front desk know that my reservation is for a Tuesday night but I will be arriving on Wednesday at 5:30a so pls do not cancel the room bc I need to get in the room, sleep, and change after arriving. I personally called again (yesterday), the day of the booking, to double check that the hotel had noted the check in arrangements. The woman I spoke to said "oh yes, I see the note in the reservation. We have it confirmed for a 5:30a check in and you don't have to worry." Well... 3 hours later I get a call from the front desk at the Shane Hotel asking me "If I am still planning to check in for my room tonight." I kindly re-explain the situation to the lady and she says "Well you must have spoken to central reservations bc I am at the front desk and I don't see anything on your reservation" and she promptly hangs up. Very disconcerting that any notes from my call and my EA's call to the hotel is somehow not visible to the front desk who should also be looking at the same reservation system. I arrive at 5:35a and the guy at the front desk, Demetrius, tells me "oh yeah we don't have a room for you. We oversold the hotel last night and decided to send you to another one since you weren't here" even though we had THREE conversations with the hotel in advance about my check in time, including on the day of. It gets better: the Shane Hotel offers me a "walk letter" (ie, go to a different hotel bc we have arranged something for you there; apparently this happens regularly enough for them to have this arrangement) BUT I NEED TO UBER TO THE NEW HOTEL bc it's not actually walking distance. And I am expected to pay for it. AND THEY DOWNGRADED ME to a room with 2 double beds instead of a King bed. By the way, I am in Atlanta for literally only 13 hours -- flying back to the west coast tonight after my redeye flight in -- and was supposed to get a few hours sleep before giving a talk this morning. Instead I have wasted 1 hour dealing with this. Never again will I stay here and I am so incredibly disappointed in this experience.

Taylor at the bar had made great conversation and provided top-notch customer service. Everyone at the bar was raving about her. Would come back just for her service at the bar!

This is our second visit at a Kimpton Hotel. The first one was in Chicago and this location is in ATL; midtown. I love it because there are lots of stores/restaurants in walking distance.The best thing about Kimpton hotels is we can travel with our pooch. Dog friendly and free for them to enjoy a stay. At this location, they have valet parking 24hours which is $45/day. I left a bag in the car and Alex, the young man went to grab it for me without hesitation. I had settled in for the night so his customer service was appreciated. Great customer service from when I pulled up for valet to this very moment. Keep him around.

Great Boutique hotel in a good midtown location. Great Staff, loved the happy hour in lobby. Nice sized room... clean

Really enjoyed staying at this hotel! Loved the vibe, and the view. Great friendly staff, super clean. The Hartley restaurant down stairs was DELICIOUS . I definitely would come back here.

Big shout out to our hotel staff during the day and at night w/Antoinette. She was very helpful and did not hesitate to hook us up with some good water for the road. This hotel had all the ewws n awws in their rooms w/everything you need to feel comfy. When you're in the ATL, you have to visit this hotel and experience this amazing vibe ‼

****Update 07/4/2023**** The manager from the property reached out to me directly and corrected the error that was made with my booking. It was really considerate of her to call me to validate that a mistake was made. As previously mentioned in the original review, I love everything about this property and I look forward to visiting it again soon. --------------------------------------------- First, I want to start by saying that my initial impression of this property was that it's gorgeous! Very well appointed and I'm the perfect location. It has all of the modern elements, and unique charm, that I appreciate about a luxury hotel. I was due to stay at Kimpton Shane for two nights using a United Chase Luxury Hotels & Resorts (LHR) Collection booking. This was a program through my credit card that gave me hotel credit, free breakfast for the days I stayed and a room upgrade. My check in went very well with the two representatives being very friendly and helpful. I received all of the benefits of the United Chase LHR Collection program to include the room upgrade. Everything was going great! Once I arrived at my upgraded room, I was pleasantly surprised to see that I was upgraded to a very nice suite with 90 degree views of NE Midtown. This room was incredible!! I was very impressed with the finishes and the details in every area of the room. My two nights stay at the property were great! The only issues I ran into were that the refrigerator was unplugged so everything was warm in the fridge and there was no iron or ironing board. I did call down to the front desk and they brought me up the iron and ironing board in about 20 minutes. Other than those minor things, everything was perfect! Everything about this property was great while I was there but it was the post visit events that prompted this review. After a couple days passed from me checking out of the property, I received the statement for my stay. The statement had that I stayed at Kimpton Shane for 3 nights and I had actually only stayed for 2. Further proof of this was the fact that I booked my stay through the United Chase LHR Collection portal and got upfront pricing even before checking in. I called the hotel to ask them to send me over another receipt to see if I was getting accurate information. I never received that receipt even though I verified my email with the representative over the phone. After not receiving the receipt that was supposedly emailed to me, I reached back out to the property to discuss the situation with the property manager. I explained to her what the issue was and she said that she had to look into it with someone else but that she would have to call me right back. It's been a week since that call and hence the reason for this review. I was overcharged nearly $300 for a night that I didn't stay at the property. I haven't received any follow ups, correspondence, credits to my credit card or anything. Just silence!! To me that says that Kimpton Shane does not value their customers especially the ones that hole high IHG status like I do. I'm Platinum Elite with IHG and this is how I was treated for patronizing this establishment. I can only imagine how they treat people that are not a part of their loyalty programs. This incident was so unfortunate because I had planned to stay there again on my return visit to Midtown next week. Needless to say, I will not be giving them anymore of my business until someone makes this right. I just want Kimpton Shane to live up to the high end luxury brand image that they give off from initial impressions and treat their customers with care and understanding. That's not too much to ask for a service we are willing to pay a nice sun of money for.

This hotel is relatively new and beautiful... but based on our stay, they still have a lot of bugs to work out. We stayed for a couple of days. Rooms had a nice layout and good location. The stay otherwise was sort of bizarre. Few issues below. -- The desk staff does not seem to communicate well enough with one another. They have a text message system where they check on you, but whatever we conveyed and confirmed there, the desk staff acted like they had no idea about it 15-20 minutes later... this happened twice during our stay. -- They said they had no bottled water when we asked, but had filtered water refill stations on each floor. Would have been fine, but implementation was terrible. They had a few dusty, smudged water bottles (not on our floor - had to go to another floor to find one)... and then the water stations didn't actually work while we were there. Then we saw another guest walking around with branded bottled water bottles from the hotel. -- A bunch of the rooms face right into a building next door. -- One of the cool Kimpton features is that if you forget certain things, they usually keep them at the desk. We asked for one thing (a nail file) during our stay, and without even trying to look or apologizing, they acted disinterested, said 'we don't have it', and went back to their conversation between the two desk staff members. -- The bar / restaurant had music going SO loud that we couldn't even hear each other - sitting on the opposite side of the lobby an entire room away. We would have tried the restaurant otherwise. -- We had booked a room with our membership that included a late check-out, but sure enough, housekeeping was knocking very early. They've got to work on their team communication and think about the guest's experience. -- Their traffic turnaround in front was odd - someone was out there being aggressive with drivers and tried to push away our ride just as we were coming out. Give them at least 2 minutes! It was too rocky this time to choose it again any time soon. Hoping they smooth things out eventually, because it has potential.

The Kimpton Shane was a beautiful hotel. The views were amazing. Excellent service. The room was as expected. Parking wasn't bad. $22/day $40/valet. Price was very reasonable for the area. It was very easy to find and get to. At night it was very quiet. The gym was great. One thing, to use elevator you have to scan your key card first. Took me a minute to figure that out. Otherwise 10/10. It was very clean and I would definitely stay here again.

Wow! We just stayed for one night on our way to Savannah but would have been comfortable here for a longer stay. Beautiful aesthetically pleasing hotel, loved our room... v comfortable bed, linens and the space itself was v roomy and well done. We felt taken care of from the second we stepped through the door. I believe the hotel is new. They seem to still be working out a few kinks in the kitchen but were very accommodating. We will make this our hotel for future visits to ATL. Amicis pizza around the corner they recommended for a late night dinner was great!

Rooms are nice and staff in pleasant. However don't show up hungry or thirsty. The restaurant is slow and after a long day traveling sitting for 20 minutes before anyone comes to your table is not good. Do it 2 days in a row and you get a bad review on YELP. Eat before you arrive and save yourself the disappointment.

First off I will say that this 3 star rating that I am giving this hotel has nothing to do with the front desk service whatsoever. In fact, I have to give a shout out to the front desk receptionist Drew right away for the incredible service that he provided during our 3 night stay. He was warm and very welcoming and had a number of conversations with him during our stay. On to the disappointing thing..first off our room was never cleaned during our 3 day stay. I had even used their texting services to request our room be cleaned and still was never cleaned. There is just something special about having housekeeping at a hotel and when you don't receive it it's kind of a bummer. Secondly, I know this hotel is dog friendly and I feel like if you are going to have a dog friendly hotel then you may need to have more maintenance/clean up crews to be servicing the floors. The reason why I bring this up is because right outside of the elevator on our floor there was dog pee right on the tile and I unknowingly stepped in it after my wife had pointed it out. Once again, just something the hotel should consider stepping up their game on if they are pet friendly. The only other complaint that I had about the room specifically is the bathroom was very echoey and they didn't have a vent in the bathroom so didn't leave a lot of room for privacy. Other then that, I did really like the location of the hotel and the lobby was beautiful. I think some minor things they can work on will greatly improve this hotel.

I can't say enough about our stay at the Kimpton Shane Hotel. Our room was clean and beautiful and had everything we could possibly need. The cocktails at the Aveline were spot on and Sarah and Angela went above and beyond to make our experience special. We also had dinner at the hotel restaurant, Hartley. The service was great and the food was delicious and cooked to perfection Everyone was so kind and helpful. I highly recommend this hotel. We will definitely come back!!!

Absolutely beautiful, I was there for a yelp event everyone was very friendly. The upstairs area is perfect for social events.

The Shane is all the sexy and sophistication you'd come to expect at a Kimpton. The property is fairly new, and I was here for a work event! I actually spent a lot of time in the bar and restaurant areas because the business center/huddle area can be rented out so the manager set me up at the bar, and that became my office for the week. Most of the staff were amazing! From the bartenders to the front desk staff, I was treated like royalty, but it felt like everyone was given this kind of treatment. The evening social hour was good, especially the Friday sweet treats. A couple issues: there is a problem with gnats. This is a larger city issue, but they are annoying. The team does everything they can to mitigate the situation though. There is a strange water pressure issue so it seems like the shower is going to jump off the wall, but the pressure and temperature are great. The bars and restaurants on premises close early, and the menu is limited, but the hotel is close to some cool restaurants and Atlantic Station. I was there when they installed the television at the bar, and the intention behind the customer experience as well as the Kimpton experience was observed! Overall, it's worth the stay, and I look forward to coming back when I am back in the area. Sincerely, The Lady with the Yellow Scarf

Jackie who works the night shift or did tonight was incredible and was able to fix my reservation. She was so kind and even called me back to confirm it all worked out. Looking forward to my stay