Jcf And Lg C.
Yelp
Hotel- Kimpton Sylvan (Atlanta, GA)
Date- 4aug2021 until 7aug2021 (3 nights)
Overall: 5/5. Excellent. After a wonderful stay three months ago, we decided to check back into this hotel and see how or if it had changed since it first opened.
Rewards Club Recognition- 5/5 Excellent. We were verbally thanked for our loyalty, and our room was upgraded. We were offered either 600 welcome amenity points or a $10 Raid-the-Bar food & beverage credit, which could be used towards one of the dining venues or towards items in the 'bodega' set up behind the front desk. A very nice Welcome Amenity was present in the room. We were given a late checkout of 4p as a benefit for our tier of loyalty. We felt like genuinely valued guests at this property.
Staff- 5/5. Excellent. We were registered by KerryAnn (sorry about the spelling), and she was efficient but thorough. Isaiah was friendly and routinely checked to see how our stay was going. Jessica was sociable, and she helped effectively encourage us to extend our stay another day. Andrea was pleasant and helpful. Ajani, with whom we interacted during the wine hour, was engaging and friendly. Overall, we had another great experience with the staff members.
Property Appearance & Maintenance- 5/5. Excellent. No outstanding maintenance items were evident.
Exterior- 5/5. Excellent. The landscaping is growing in and is rendering the property a lush green escape. The entrance is clean and orderly, and the property is appropriately branded.
Interior- 5/5. Excellent. The interior is new and pristine. All elevators and lighting were functional. The doors to this property slam; an anti-slam solution should be employed to prevent disturbing guests, as well as to protect the doors, latches, and frames.
Accommodations- 5/5. Excellent. We were assigned a "Premier King City View" room, and we were very happy. This visit, our room 725 was on the side opposite where the upstairs DJ is set up on the rooftop bar. It made a huge difference. It was much quieter in the late evening. For optimal quiet, we recommend rooms numbered x22 through x30, on floors 4 or 5. We will request one if we are staying during (or just before, since we seem to always extend our stays at this property) the biweekly DJ nights. We noticed the ear plugs that are also present in the bedside stand, along with the QR code for sleep tunes. The room itself is exactly as advertised. The carpet is new, as are the furnishings, and three months after our initial stay, the housekeeping and maintenance seem to be keeping the property up well. The only thing missing from this room is a bathtub.
Housekeeping- 5/5. Excellent. The room and bathroom were immaculate. The bedding is fluffy and appears new; it was very comfortable. The extra pillows and coffee maker we had requested were present in our room. All toiletry items, such as shampoo, conditioner, soap, facial tissues, toilet paper, etc., were present in a supply adequate for the length of our stay. The housekeepers should be more attentive to guest checkout timing; our housekeeper tried to enter our room three times between 11:30am and 1:15pm, even though we had scheduled a 4p checkout; we were disappointed that we couldn't squeeze in a nap before a long drive.
Pool/Gym- 5/5. Excellent. The pool and fitness center are adequate size and were in regular use while we were there.
Breakfast/Meal Options- 5/5. Excellent. The property has three venues, The Willow Bar, St. Julep, and The Betty. All three venues offer memorable food and beverages. We tried a sobressada dish, a peaches n peanuts snack, and an olive snack from The Willow Bar. Boozy ice cream (tequila mango) from St. Julep was refreshing on a hot summer day, and The Betty offered some tasty pasta dishes and inviting breakfast items. In addition, the Kimpton signature wine/social hour was conducted from 5p until 6p each evening in the lobby, and complementary coffee service was provided in The Betty restaurant. Select items usually found in the minibar were also available at the front desk. Overall, we found the hotel to have plenty of options available to us.
Laundry- not evaluated. A laundry bag and pricing sheet was present in the closet, and pricing was appropriate.
Computer/Printer/WiFi- 5/5. Excellent. The WiFi signal was strong throughout the hotel and dining venues, and streaming was smooth and uninterrupted.
Other- Pandemic Operations: Most staff members wore masks while working indoors; about half of the guests wore them. Social distancing indicators were present on the floor at reception, and sanitizing stations were available and functional throughout the hotel.