Kimpton Theta New York - Times Square

I began using the Kimpton Theta, Manhattan last year, having transferred my allegiance from Crowne Plaza, Times Square after it deteriorated beyond all recognition and was eventually sold off. The Kimpton Theta is well located on 8th Avenue, fairly close to the Port Authority Bus Terminal and also very close to the 50th Street train subway station. This makes it very convenient to get from Newark or JFK airports.||During last year’s visit I did have quite a significant issue at the hotel and was invited to contact the management ahead of my next visit so that restitution might be made. This I did. Unfortunately, General Manager, Mark Pendaleon, did not come back to me after two attempts to reach out to him. At check-in, I discussed the issue with the duty manager, who was very helpful and supportive and who made things right to my satisfaction.||I purposely reserved one of the better rooms on the highest floor and I noticed that other guests had commented negatively that, on occasion, rooms had simply faced a wall or scaffolding and I indeed found myself in that position. I returned to reception and explained that I was not happy with this aspect of my room, but that the room itself was quite acceptable. My concern was well received and I was transferred immediately to a room that had the view that I anticipated.||Room 1523 was really quite spacious and had a calm, airy feel to it. It was bright and modern and looked out towards 8th Avenue and some of the high-rise buildings in the area. This is what I was expecting and what I had experienced on my first visit. The large king-size bed was very comfortable and had a very soft mattress topper. The air-conditioning was superbly effective and I was able to maintain the room at a very comfortable temperature throughout my stay. There was very little street noise and whilst the hotel is located close to a fire engine depot, any noise from that wasn’t particularly intrusive and totally outside the hotel’s control. The room came with a bathroom which, in spite of its modest size, was perfectly adequate and which was very bright and modern. There were ample toiletries, clean towels, and bathrobes. The room benefited from a safe, and two bottles of water, which could be replenished from a dispenser in the corridor, which also had ice.||My room was maintained to a good standard and the maid was efficient and very friendly. The staff member impressing me the most was called Rowland and his main function was one of doorman. Roland stood out head and shoulders above the other staff and was very interactive and friendly. He really was a delight to deal with.||Since my last visit, a restaurant and bar has been built onto the roof, and this provided a calming and pleasant atmosphere. The style was more like a cafe and it was quite adequate and the staff were welcoming. The food at breakfast was very simple and rather limited and, whilst adequate, did not deliver to the Kimpton standard. It was more comparable to that found in a Holiday Inn Express. Unless a guest was diamond elite, which qualifies them for a complimentary breakfast, the price of the breakfast offering was extortionate.||In common with the brand, the hotel operates a social hour each evening, but again, this falls significantly short of other Kimpton hotels around the world, with only wine and water being offered. A soft drink option would be desirable and most Kimpton hotels worldwide offer this plus simple nibbles such as crisps or peanuts.||Reception staff were not always friendly and helpful and my request for a late checkout late out was resisted with a request that I call at 08:00 on check out day but that “granting this would be unlikely”. I was made to feel “fobbed off”. I did call down the next morning at 08:15 however the phones went unanswered, meaning that I needed to dress and go down to reception in person. There were no guests at reception and the single receptionist was engaged in social banter with the adjacent shop assistant. The non-answering of the phones was very poor customer service indeed. Whilst I was granted a 1-hour extension to my check out time, I felt that I was made to jump through hoops to get this and I did not feel valued as a Platinum Elite status holder of IHG 1.||The location of the hotel is its main selling point, plus the room was comfortable. Staff commitment to service excellence was fairly lacking all the way through the line structure and this reviewer feels that this lets down the hotel and the Kimpton brand quite significantly. IHG needs to be aware that the inclusion of the “Destination Fee” is incredibly unpopular with guests and is viewed solely as being a way of lowering the headline room rate and then adding more later in a more covert way. It mirrors the “Resort Fee” in places like Las Vegas and offers very little of value to the guest.||On checking out I found the bell boy to be very helpful and friendly and he made a positive final impression with me.

This is a well fun hotel with many international guests. It is an attractive property with comfortable public and private spaces. The door staff also handle some concierge type services and are very dedicated and helpful. They helped with our entry and exit. Our king room was comfortable, spacious and very clean. The location is a very busy 8th Ave & 49th St near Broadway. We stayed with our pet and liked how they welcomed us at no charge, which is rare. We would gladly stay again.

We stayed here for five nights and loved how close it was to the theatres and all the action of Times Square. The service of our room was fantastic, and while there weren’t kettles in the rooms, they kindly found one for us—maybe they don’t get many tea drinkers! Our room was really quiet and the beds comfy for our family. We tried breakfast upstairs on our first morning, but it was quite expensive for what it was. We’d recommend heading up the road to Carnegie Cafe instead for a better breakfast option. Overall, a comfortable, well-located stay for exploring New York.

Positive: The location is excellent. A block away from Times Square and around the corner from several Broadway plays. A block from the train, making it easy to get around quickly. I also like that the hotel has a boutique feel. Negative: I wish they would expand their happy hour for more than ONE hour, similar to the Embassy Suites offering a 2-hour happy hour with light snacks and wine. I think it is a great offering, but 1 hour passes in a NY minute, so I only had 1 chance to enjoy it.

I LOVE this hotel! When I travel to NYC for pleasure I don't often stay in this neighbourhood, however I had to travel for work and it was close to where I needed to be and where work booked my stay; I was not disappointed. The rooms are a great size, the views are generally fine (despite construction and scaffolding one time outside my window, but in all honesty there was no noise and I wasn't in the room for the view), and the staff is so great (friendly, and has now remembered me when I checked in on future visits - which I booked for personal travel!). You can borrow a bike, enjoy happy hour in the lobby with great programming baked in, and it's really in the heart of the hustle bustle. My best friend and I decided on the hotel when we visited for a weekend that had a packed schedule of Broadway shows (none of the theatre's were more than a 5 minute walk) and a big concert (so it was nice to be by transit/central for rideshares). We were also looking for less fine-dining this trip as we were always short on time, and this area kept us central to a lot of great spots where grab-and-go or small bites were abundant... and with the big banquette in the hotel room, it's great to have a dedicated space to nosh (or alternatively spread out and work, etc.). I will likely stay in future.

We arrived on June 8th for a 2-night stay to celebrate my husband's birthday with our dog. We have traveled via car from Florida. Upon arrival, we parked the car in the valet spot & someone was outside to help us get inside with our luggage & dog making sure we DIDN'T GET WET as it was pouring rain. It was afternoon & I think his name was Jose (feel terrible we've forgotten his name). He was Beyond Helpful!!! He unpacked our car & loaded everything on a cart & delivered it to our room.|Once at the front desk, the woman informed us there was no A/C throughout the hotel & no timeframe of when it would be repaired. They gave us the option to find another hotel without penalties. No way we were going to find a hotel, repack the car & the dog. She & her team were so accommodating. They provided us with fans & also showed us how to keep the windows open as much as possible to stay as cool as possible. We know things like this happen & out of the control of the staff, but they were working as hard as we could see to try & please all of the guests. |What a lovely surprise after a rough check-in was the happy hour! You can only imagine how much we were ready to enjoy a drink. Our doggie was able to enjoy the lobby & happy hour with us. |The room was spacious, clean, perfect storage in the closet, drawers & bathroom for us. The bed was so cozy & comfortable. Having a small frog was so helpful to keep our doggies for cold.|I'm sure guests were complaining non-stop during this time, but I think the team did the best they could under terrible circumstances. We will 1000% come back! We give you mad props for handling this as best you could. I really hope the people who helped us check in get recognition..... AND RAISES!!!

We enjoyed our service special thanks to Princess in guest service she’s had the best world class customer service thanks to how she handled our unique situation we will surely stay again. She addresses guests by name I felt very welcome and comfortable. Our service workers was very pleasant thank you for a lovely experience!

Had an amazing time at this hotel. Everything was revamped and when comparing it to all other hotels in this area, I felt blessed to be staying at an upscale, modern hotel. Enjoyed every minute of it and I was in the room more than I usually would during a stay in NYC. Convenient spot right near all the action. Every thing was a quick Uber or subway trip away.

Iʻve stayed at a number of Kimpton Hotels and this one lacked some of the amenities I had become accustomed to but still it was a nice hotel. The location was excellent for going to the theater, Times Square, Rockefeller Plaza, and more. The room was very comfortable with a nice bed, table and seating. The bathroom had a walk in shower. There was a safe, ironing board, iron and robe available. They offer to provide something you might have forgotten which is nice. They have coffee available on the ground floor in the early morning but none available after that. They have a few snacks and drinks you can purchase in the lobby area. The lobby itself is pleasant. If you need a ride to the airport, they have SUVs outside that I was told charge $95.00 but cabs are cheaper. The restaurant is on the 15th floor and you have to go up some steps to get to it. They do have an evening social get together from 5-6 but didnʻt have the chance to go. It was a pleasant stay and would stay there again.

There are not enough positive superlatives to adequately describe the staff, accommodations, and amenities, and ambience of this treasure of a hotel! Princess, at the front desk, was truly a princess and did everything in her power to make sure our room was wonderful with a lovely view of the city to boot. She is awesome! The hotel is within walking distance of terrific theatres, tremendous eating establishments, and Times Square. As I said, it's a gem! My daughters and I have stayed here twice and plan to stay again the next time we make the trip to the Greatest City in the world! I recommend staying here to make one's trip memorably magical!

Check in was abrupt, un-welcoming, and a bad start to an even worse stay. Was given a connecting room and could hear everything going on next door. TV didn't work properly for the entire stay. Engineer couldn't fix, and mentioned other rooms experiencing the same. Went back to reception as not resolved and was told it was the first they had heard of this issue affecting other rooms. Needless to say the issue was not sorted and every channel constantly froze. Breakfast - no restaurant on site so was given a $25 gift card for a diner up the street. Try getting breakfast for this amount = impossible. Asked for a late check out (2pm) and was told I would have to pay $50. Being Diamond elite was surprised. Pushed back and said I wouldn't pay it and if an extension was indeed available it should be free. Was eventually given it. The above and a few other matters were reported whilst on site - was advised these would be escalated to the front office director whom would be in touch "very soon". I'm still waiting. Ended up escalating everything to IHG directly once I returned home. Not a Kimpton experience I'm accustomed to, and won't be back.

Walking into this new boutique hotel is an experience that engages all your senses, immediately setting the tone for another unique and personalized stay. The lobby is a uniquely curated space that reflects the hotel's unique personality and design aesthetic. It feels vibrant and exclusive, unlike the often-impersonal atmosphere of larger chain hotels. The reception area is lively and elegantly designed, with a friendly staff member ready to assist you. Walking into the room, expect to be greeted by a space that is thoughtfully designed for comfort and style. High-quality linens, plush pillows, and a comfortable mattress promise of a restful and quiet stay. Unless someone two doors down gets locked out of her room and requests the staff break down the door to get in, there is nothing like the sound shattering wood in the middle of night. The location is great, away from Time Square, closer to Hell's Kitchen and many of my favorite haunts such as Don't Tell Mama, Sicily Osteria and the Three Monkeys. Cheers!!

Well the room itself is okay but the bathroom is smaller than many closets. Most significantly, there is major construction immediately next to the hotel and at 7:00 a.m. this morning I was awakened by it. I'm staying through the weekend so my hope and prayer is that on Saturday and Sunday it will not be ongoing. But if it is, I'm going to have a conversation with the front desk. I am even on a so-called high floor, the 12th floor, and the noise is so loud and disruptive it is as if I were standing next to the construction site.

What a great find!! When we decided to go to NYC again, we immediately went to reserve a room at the hotel we stayed in last year only to find the rates had TRIPLED! So we started searching for a new hotel and stumbled upon the Kimpton Theta. While the room was not cheap, it was half the price of the other hotel. The other plus is that it had opened less than a year ago so we new it would be clean and fresh. When we arrived with our luggage, there was a doorman that greeted us and directed us to the front desk. After a brief wait, we were warmly greeted and provided with our room keys along with other pertinent information such as their nightly social hour with free wine, when there would be free coffee in the lobby, and the free use of a bicycle if needed. She also apologized that the hotel restaurant and rooftop bar were not yet open, which I found odd since the hotel itself opened in the fall of 2023. Our room was clean and well appointed. The room, while small, felt spacious and the sofa by the window provided a great place to lounge and relax. The bathroom amenities were nice and the blow dryer was one of the best I've ever had in a hotel room. There were a few downsides, thus the 4-star review. For one, there were some cosmetic issues. The bathroom door had peeling paint near the back edge, obviously a result of not letting the paint fully dry before closing it. And there is no coffee maker in the room! Yikes! Yes, they have free coffee in the lobby, but only until 9am. I guess that's perfect for business people who are staying there, but for us vacationers it was a letdown. Thankfully they had a window in the lobby where you could purchase a variety of coffee drinks and pastries but that still doesn't excuse the lack of a coffee maker in the room. And while the lack of restaurant or bar wasn't a deal killer, it would have been nice to be able to grab a bite to eat or a cocktail on site during our stay. Overall, we will stay here again in the future as we loved the location on 8th Avenue. It was just far enough away from the hustle and bustle of Times Square plus we had a subway entrance on the next block that got us almost anywhere we wanted to go in the city.

Love this location and have stayed here a few times now! My biggest complaint (and it's nothing big) is that the complementary coffee is only available 6-9am! After that you pay $5+ for that same cup that was free before 9am, and it's not great coffee. However, you can request a Keurig for your room if you'd like to go that route. We've had spacious corner rooms, but I'll admit that my husband has IHG status so it could be the upgrades that make our rooms spacious? I'm honestly not sure what the inside rooms look like, but ours have been great. We just went 12/7/24 and it was the first time the rooftop bar/restaurant was open for cocktail hour, which offers a free white and a free red wine daily from 5-6pm. Previously this was offered near the lobby, where there are games (chess anyone?) you can play if your waiting for that slow poke in your party. Our beds have been comfy and the shower pressure is good (yes, that's important to me). We will keep this property at the top of our rotation when we go to NYC, keeping in mind we always choose an IHG property. Kimptons are often more modern/updated compared to Crown Plazas, Holiday Inns and Intercontinentals. We love the location and can easily walk to Times Square or Rockefeller Center so that we are close enough to the festivities, but not right upstairs from it. Some of the staff recognize us now and make us feel extra welcomed when they see us!

Clean and bright hotel just a few blocks from Times Square - just far enough to be away from all the congestion. All Broadway theaters are close by and there's plenty of dining options around. I walked to Central Park every morning via Columbus Circle - so easy. This hotel comes with all the Kimpton benefits - free coffee served in the lobby, wine hour on the rooftop, and special perks for loyalty members. Highly recommend this hotel.

Very nice hotel! Super close to time square! I'm talking steps away from the hotel. Hate I only got to stay for one night. The cruise terminal is less than 10 mins away, one of the reasons I chose to stay here. The door men and the front desk staff were very friendly and helpful! It's a bike in the lobby you can use complementary, if you choose to take a bike ride. The rooms were cozy and clean, they also had bath robs and slippers for you to use. There are other great features to this hotel , unfortunately I didn't get a chance to explore them all due to me arriving late and leaving early the next day. I definitely recommend staying here!

Average rating of 4.5 stars are no kidding. Room is nice, clean, and cozy. Everyone in hotel staffing is genuinely nice. Yes it's an older building water pressure isn't at its best but it's understandable. In particular what drawn out for something extraordinary is the hotel guest experience. Text messages came everyday asking if everything are good and further service is needed. I vented the disappointment there isn't a coffee dispenser next to the ice/water machine. Noel stepped up right away by having housekeeping delivering a coffee machine to the room. What he did isn't just a simple gesture. It's an act of professionalism he went out of his way to assure satisfaction. Thank you Noel! You made my trip here even more pleasant!!

Hotel it self is nice, room was nice n clean... down fall is you are taking a shower and the tub fills up with water!! Everyday of our stay maintenance came to fix and then I would take a shower n same thing would happen! Just Gross! My husband being a Diamond member you would think that they would move us or comp a night for the inconvenience.... But nothing! Am front desk staff are rude and don't care. Stay somewhere else!

Really nice newly renovated, reasonably priced hotel. The rooms were spacious for NYC, and decorated very nicely. The bathroom was pretty small, but fine for one person. Hotel staff was professional & very friendly. They knew how to make you feel welcomed. Great location, close enough to everything to walk to, but far enough away from everything. Plenty of places to dine right outside of the hotel, up and down the street. Paid parking is right next door. A 20 foot walk to the hotel door The restaurant wasn't open yet. They had a store cafe set up in the lobby area, and a walk in mini-store set up near the front desk, for beverages, beer wine, and snacks. There was still some construction going on. I'm guessing on the higher floors from the sound of it. The noise from the work was minimal. Every once in a while you would hear a hammer during the day time. Nothing too alarming. Early evening, night & morning, no noise at all. My only complaint was I made my reservations 6 weeks in advance, December 18th. Our reservation was for January 28th, to the 30th. As I was making the reservation, I requested the two rooms I needed for this trip, to be next to each other, or on the same floor. When we arrived they gave us the key cards. The rooms were on separate floors. The type of corner rooms I reserved are right across from each other, at the end of the hallways, so there's no real reason not to be able to do this. Pretty inconvenient. I did let the front desk know as soon as they told us our room numbers, I requested the rooms to be next to each other, or on the same floor. She was nice about it and said they can only do something like that if the rooms were reserved at least a month or more in advance. I let her know I made the reservation 6 weeks ago. She said there was nothing they could do right now. They had enough time to make the proper arrangements to have this request fulfilled. Not paying attention to reservation requests cost the hotel one star, almost two stars due to the inconvenience this caused. I'll definitely stay there again when I go back to NYC, and stay for a couple of days.

The overall hotel was great. The location was in a lively spot of Manhatten but that is what we wanted so we could easily walk to Central Park in the day and to food places to eat and also easy access to taxis and Times Square. The front staff was so friendly and welcoming. The hotel was booked out , so the room I booked online was not available with the extra sitting area and it was the simple room with a king, but it was still nice. The decor was modern and cute. The front street view of the hotel is kind of hidden and not a big presence, but simple and nice. The bed was very comfy and even though it was loud with a fire station close by and being NYC, we put on our white noise ocean waves on phone and conked out the first night. The second night could hear the adjoining room people blowdrying their hair at midnight. So request non adjoin room if available. The black out curtains always help, as well as the comfy pillows. The people watching from the 5th floor city view was fun. The rooftop lounge was perfect and went up both nights and had my complimentary glasses of vino with the beautiful sunset skies and twinkle lights and posh ambiance. Only downside was the food is limited and little fancier and no options for teens. But overall was a great plus to go chill and have a glass of wine. Did have the crostini's for an appetizer which were yummy. The last day we wanted to spend the day in the city so got late checkout and then checked our bags and items with the front and they were so helpful and kind. We came back and hung in the lobby and ate our pizza from Rays's around the corner which was so good! Overall I would stay here again!

This hotel was amazing. Thanks for the best nyc experience. I had an 8 and 9 year old and we were close to everything.

The rooms are nice and housekeeping is good, but that's the only positive thing I have to say about this hotel. The air conditioning was broken for the whole hotel for most of the week we stayed there (June 16-21. 2024), elevators worked intermittently, fire alarms blared incessantly, and the hotel manager (Joe Griffin) promised a 2 night refund for half of our stay which he never followed through on and later denied. Please save yourself a nightmare and avoid this hotel like the plague.

Had the best time here!! Beautiful hotel close to Time Square and Broadway. We had two queen beds and the room felt spacious for NY. Very clean and new. Friendly staff too. I would definitely stay here again!!

If I could give 0 star, I would. As soon as we walked in, the room smelled like dirty towel. I called to ask for a quest service, the front staff said he will send someone RIGHT UP. We waited without getting our stuff settled in case we have to change our room. I waited 10 minutes before I called back as no one showed up. Now a lady answered and said "What is it that you need?" What a way to talk to a customer!!!! She was rude and I did not want to explain the details since she could have been at least a little more polite. I just told her "I am waiting on the housekeeping and its been 10 minutes since he said the house staff will be RIGHT UP" As she was adamant and act like it's only my problem and she can't never figure out what happened, I ended up explaining that the room smells like dirty towel and I was waiting for a housekeeping. Then, I was told someone is "ON THE WAY". Come on! It takes all these rudeness to simply tell me "Someone is on the way" ?. I waited another 15 min and finally had to walk down myself to see where the help is. She started being very rude while I was talking to her. The other front desk staff said " You are being rude and I am witnessing it". Then when I asked to speak to the manager, she stood up and walked by me shaking her head like she wanted to say " You are stupid and being unreasonable". Such terrible service. I will never come back here. The only good thing was that the manager knows how to handle the situation. I think my complaint was legit. If they said, they will send someone "as soon as possible" or explained the house keeping is busy and I would need to expect a bit of wait, I would have waited. "Right up or on the way" does not mean 35 minutes of wait. Having such rude staff who like to argue with customer is just terrible. Terrible, terrible, terrible!

First time in NYC, and were so lucky to find this lovely place! Easy access to all the theatres, Times Square and Hell's Kitchen. Two things to be aware of- there's a firehouse on the next block, so there are fire engines coming and going often. The other thing is that when you check into your room, do not be alarmed by what looks like water damage on the wall. This is an aesthetic choice that someone made- not an accident. You can see it in the photos, if you know what to look for. It's a little...quirky. Free coffee and biscotti on weekend mornings was lovely. Free wine in the afternoon. A lovely experience!

Do not stay at this hotel or any IHG property! We were charged a fraudulent $500 smoking fee. Based on the three Google reviews within 4 weeks of my stay with the same problem! On the first night there a smoking detector indicated the presence of smoke at 11:53 PM. We were with our 2 year old after a very long travel day. I was in bed with my toddler hours before this, and my wife was out with my sister because it was the night before the wedding. They did not tell us that they detected smoke within 5 or 6 hours after we arrived for a 4 night stay like you might expect if they were worried about damage to the room. Instead I receive an email with a "smoke report" and a $500 bill. We are not smokers, and we have never been smokers. No one has claimed the room smelled of smoke or any other sign of it. Even if we did smoke we would not do it in an enclosed space with our young child. I responded to the email with a full explanation to which the management team did not respond. I called and left a message with management, and did not speak to anyone until I called back hours later. The manager directly lied to me. He told me that their system is automatic and that once it goes off there is nothing they can do on their end. He told me all I could do is contact my credit card. I asked him directly "Are you telling me there is nothing that you or IHG Corporate can do?" He said "yes." I then call IHG corporate because the idea that they could send out a $500 fee with no internal control made zero sense. I was given a case number and told that someone would call me back no later than 48 hours later. After 48 hours I called them back. I told the IHG guest representative what happened and what the manager told me. After the guest representative spoke to the hotel he told me that "they were standing by the hotel as they had evidence" and they would not reverse the fee. Which made it clear in an instant that the manager directly lied to me. The sad thing is before this happened we loved the hotel and fully intended to stay again and recommend it to anyone we knew. Then we received this fraudulent charge, and I had to spend the first half of my day back at work trying to get this handled. Just for them to lie to me, and insist they have evidence when based on recent reviews there is clearly an issue with false positives.

Our 2 night stay was very pleasant. The staff is so friendly & accommodating. Roman and Tasha at the front desk are seasoned professionals and went out of their way to make us feel welcome. IHG whatever you are doing keep it up and don't change it because this place is on point! We appreciated the ice machine/filtered water combo on our floor and recommend bringing a water bottle to refill. Parking is on-site and discounted for guests. The location is 10/10 if you want to be close to everything including time square and any Broadway show this hotel is perfect. The beds were very comfortable and the rooms were clean and smelled nice too!

Today, 4th of July they didn't have a better idea than test the fire alarms... at 7 am and again at 6pm... ridiculous they woke me up in the morning and now I literally walk into my room get in the bed to take a brief nap before going to dinner and they started again... just a joke.. called the front desk and still waiting for the manager to call...

There is a previous review that Yelp is not showing - odd because I had the same experience. How I wish I had read the review here! (Yelp don't hide these reviews!). This is exactly what I went through! We were put in a room on the top floor directly under where the construction is going on. I also was awakened early to very loud construction noise. Totally not what I've come to expect from a Kimpton Hotel. We have been moved to a lower floor so I hope it's not the same tomorrow morning. The staff had to check on what I was even complaining about as they seemed unaware of the noise! It isn't just a little construction noise but full on banging and drilling. You can't even be in the room. I feel like we should get our room comp'd for last night. They said we had to move out of the room ASAP so they could clean it and put someone else in it! Yikes no one should have to be in that room or probably on that floor! Update: when I asked for a reduction on the rate for the night on the top floor I was told no now that I wrote the review they won't do anything. Nice not even to try to earn our business back? We are in NYC at least twice a year. It was Yon the manager who refused to do anything with the bill and when asked why they would put anyone on the floor under the construction he said they don't know when the construction is taking place. The hotel is doing the construction so that seems like an easy fix. Just talk to the contractor. Because of this experience I probably won't stay at a Kimpton again. We just stayed in two in the last 5 months - they were becoming our hotel of choice. Oh and when I asked the front desk if they had change ( for bellman) I was told no we don't have change we aren't a bank ‍ - nice response. Final problem was that billing was incorrect. I was given a final bill upon check out and that amount was charged on our credit card. Then another charge appears for an extra $120.51 without any email explaining what it was for. I have to then take the time to call and try to find out what this was and explain why we need a revised invoice. Most of this was to be paid by my husband's employer so need a breakdown. I think any additional fees should be sent by email with a revised invoice without me having to call to ask for it. This hotel is not ready for prime time sadly and is not up to Kimpton standards.

The parking situation is impossible and the staff is rude about it - if you want to leave in the am and get your parking validated - at least 20 minutes to get the validation - when you politely try and point out the process is not well designed, the snarky response is "the process is the process" - rude staff - not customer centric - stay anywhere but here!

Beautiful updated hotel. It's owned by IHG (holiday inn). It felt very safe. The staff was kind; my mom really appreciated Jules. The room was clean and an adequate size for New York at this price point. Its location is convenient without being right on Times Square, very close to all the theaters. The beds were comfy with a fluffy comforter and fluffy pillows. Delicious diner across the street ( Times Square Diner). We would definitely stay here again.

This hotel is where you want to stay. It is right outside of Times Square but close enough to walk to Broadway and many restaurants. The staff seems happy you are there and genuinely happy to work there. You feel welcomed the minute you enter the lobby and they make sure you have everything you need. The price is reasonable and the rooms are not those small NYC hotel rooms where you can't walk around. We will stay nowhere else when we visit NYC again. It is everything we were looking for any more than we expected.

We had a great stay!! No complaints- comfy beds, great amenities, super location. The bathroom had nice products, a hair dryer, plenty of towels. Huge TV on the wall, complimentary wine each evening, coffee service in the mornings.

The rooms were very clean and cozy. They got me a curling iron for our night out on the town with no problem. The social hour was a highlight with carolers, definitely the NYC Christmas vibe at this hotel. Looking forward to our next Kimpton stay.

Just completed our overnight stay from 12/20-12/21/2023. Great, clean hotel! Perfect location to all things NYC. Of note was the bellman, Jules. Helpful, cheerful and humorous!! We loved our stay!

Rooms nice, staff friendly, rates reasonable. Ernest was wonderful! Not sure why this makes me type 85 characters when I can review in Less.