Jason M.
Yelp
As much as I wanted to love this bookstore, the customer service was horrendously bad.
It was a simple Saturday afternoon, and my daughter and I decided to take a stroll down St. Helens since the sun was out. We both like used bookstores, and she really likes vintage, so Kings Books with the attached vintage shop was an immediate find. We rolled into the store, and my daughter went to the vintage side and I went in to check out the bookstore. My lighthearted whimsical Saturday mood was quickly and harshly dashed by the unusually despondent and emotionally disassociated cashier. Sadly the cashier is the first person to "greet" you as you walk in, so my first interaction with the human component of the store was offensively horrid. I looked around, saw no distinct genre signs, and thought, hmm, let me ask the cashier as this was my first time at the store and there were a lot of books. I walked up and the cashier had this dead faced scowl with a cold penetrating stare that was reminiscent of what gave children nightmares from watching the overly CGI'd Polar Express. I brushed aside my initial gut check, as I'm not one to put anyone in a bad light upon my first interaction. I asked the cashier how the books were organized so I knew where to start. Wow, was this the wrong question to ask! She just looked at me like I was an idiot, and then very condescendingly with her signature dead stare said, "There are signs." Umm, okay, cool. So I said, "Oh, cool, I uh didn't see any at first. So this front section must be the 'featured' section." [Insert awkward pause akin to a dead punchline] Then she said, "Yeah." I was really getting somewhere here. Her personality was just bowling me over with rainbows. I thought wow, okay, I'll just be on my way and go look at the umm signs. Yikes. I proceed to peruse the books and find a Taoism book I like. I begrudgingly come back to the register as there is no other commerce based points of escape. Oh dear, again with the scowl. As I'm checking out, I ask about the signs [Insert internal cringe about saying anything] stating "Do Not Re-shelve the books yourself." As a laid my book down to purchase, I asked, "So how does this work, do I bring the book back once I've read it?" I was thinking with a shop full of used books, perhaps we pay an initial price and then can bring it back and receive a small discount or store credit for my next book. Once again, absolutely wrong question. The scowl became more pointed and intense, and she looked at me with what I can only describe as a "What are you stupid?" look and said, "Uh, this is a bookstore, we sell books." At this point, I was downright offended and put off by the whole ordeal. Asking basic questions is a grand offense, trying to checkout is a grand offense; I mean even walking through the door was seen as some vile act apparently. As we finalized the sale, my last ditch effort at bridging the gap between customer service specialist and cyborg anti-customer death unit, I noticed that she had been working on a Microsoft Surface laptop while waiting for customers to checkout. I said, "Oh cool, how do you like your Surface?" I'm a techie and I love my Surface, just saying. Well, you guessed it; absolute wrong question. She looked at me, looked at the laptop, looked back at me and said, "It's not a Surface." Well ya coulda fooled me Ms. Cyborg, cuz it sure has a damn uncanny resemblance to my laptop which is a, well, a, Surface!
Needless to say I walked out in a combined state of pissed off and stunned. I have never experienced such an offensively pitiful display of garbage customer service in my life, and I've shopped in some pretty low class places in my time. For as much as the bookstore is one of the coolest I've been in, the cashier quite literally ruined the experience for me. I had to muster up every bit of "I can only control my response" self-talk to move on and salvage my Saturday afternoon. The cashier's attitude was condescending, snarky, bratty, awkwardly frigid, unapproachable, offensive, hostile and plain out rude. From my experience, I can very honestly say a broken self-checkout machine with a rusted can taped to the screen that has a slot for cash only would be an upgrade. Sorry guys, but at King's Books this past Saturday customer service = epic fail.
Just to clarify, the attached vintage clothing store was awesome! The lady at the counter was friendly and really did brighten up my day. Go to the vintage clothing store, but for the love of all that is holy whatever you do do not talk to the cashier at the bookstore. Remember the rule about not feeding the Mogwai after midnight? Yeah, the do not talk to the cashier at the bookstore recommendation is basically at that level of advice.