Gina Boosalis
Google
My family and I stayed here in September for a few nights. Beautiful hotel, beautiful location and grounds were well kept. The ambience is unmatched. The one big issue I had was we had sent some laundry off with housekeeping, and one of the items I sent was a favorite blouse. We filled out the paperwork correctly describing the items we sent to be cleaned, however, when we got them back the next day my blouse was missing. We kept following up with them for the remainder of the trip asking if they had found it…by the end of it, they finally acknowledged they couldn’t locate it. The blouse was not terribly expensive (around $55) but it was a favorite and it is not replaceable. Not to mention, for a 5 star resort to not offer any compensation or resolution was very upsetting. To say I was disappointed would be an understatement. If you stay here, I do not suggest using the laundry services (or at least not sending anything valuable). Besides that, the service at the restaurants was great and the food was very good.