Andrea C. Briceño
Google
A Heartbreaking Decline 💔
I'm beyond disappointed with my recent experience at Kiosko del Bony, a place I've cherished since childhood and considered a true Cartagena institution.
My memories of their incredible shrimp cocktail drew me back, especially after running late for lunch at Bazurto Market this afternoon. Since I was staying nearby, I was excited to revisit this nostalgic spot and enjoy some fried fish, coconut rice, and plantains.
My initial interaction with my server Cristian was positive. I ordered an 8oz shrimp ceviche (no onions) and, upon his recommendation, opted for the Sierra posta (larger cut) instead of a small fried sierra fish. The ceviche was fantastic and delivered a powerful wave of nostalgia. The saltine crackers, the perfectly prepared shrimp, and the familiar view were all spot on. With such a strong start, I had high hopes for the rest of my meal. Unfortunately, things quickly deteriorated.
Ten minutes after finishing my ceviche, I was served a fried mojarra – not the sierra I ordered. I sent it back, and 15 minutes later, another dish arrived. While it wasn't visually appealing, I tried to remain optimistic. The fish itself was bland, but I figured some lemon would help. However, as I ate towards the middle, I discovered it was completely raw. While I enjoy raw fish, ordering fried fish implies I expect it to be cooked.
The plantains were dry, and the coconut rice was underwhelming. Despite these issues, I was still trying to enjoy the experience until I unearthed a tangled hair embedded within the coconut rice. My appetite vanished instantly.
When my server finally returned, I quietly pointed out the hair. I wasn't looking to cause a scene, so I simply asked for the bill. No apology was offered, and I was charged the full amount.
I left heartbroken, wondering where things went wrong at Kiosko del Bony. It's truly sad to say that this once-iconic institution has lost me as a customer. What a disappointing and upsetting experience.