Kirk P.
Google
As a traveler I frequent Kips inside the Minneapolis Marriot West, and it has historically been relatively decent food and good service, however this last visit was abysmal on all levels.
When I arrived I was seated quickly which was the only positive of the evening. I sat for roughly 10-15 minutes before being addressed in the quiet restaurant. Upon ordering a Guinness I waited for another 10 minutes while the server disappeared, returned to the bar and struck up a conversation with a coworker, while I watched my beer sit at the bar.
Finally it arrived and my order was taken. I ordered the Angus burger and before I finished the order I was immediately told it must be had pink. I told the server that I wanted very little pink.
The food arrived quick and upon picking up the burger the bottom of the bun was wet and red. I'm not fearful of eating a pink burger, however it was not enjoyable, the first bite was cold all the way through and far too undercooked.
I ate the salad first and waited for the server to come back around and let them know that it was not cooked enough. I finally got to the end of the salad, and then finished the Guinness. Another significant amount of time passed while I waited, watching the server walk past many times, stopping by the few tables being managed to freshen up their drinks.
When they finally came to the table, I indicated the burger was not cooked properly and they said why didn't you let me know. I was disappointed at the lack of awareness that in a standard restaurant, the server comes around and asks how the food is, and everyone politely says it's good with their mouths full of the first bites. I unfortunately did not receive this classic and anticipated interaction.
So I noted that they didn't come to the table once during the meal and asked for my bill. I was delivered a bill for the full amount and left a burger with a bite out of it.
All in all, a very disappointing experience after a long day of travel. Their moto is "authentic tales & friendly ales" - so I guess at a minimum I got an authentic tale out of it to share with my friends and colleagues who come here as well.