Minkee C.
Google
Iāve been a customer of Kissaten since it first opened inside the laundromat. Over the years, Iāve watched it grow in popularity, but unfortunately, the quality of service has declined. Today was the first time I left genuinely frustrated.
The shop is now overcrowded with gacha machines, leaving very little space to stand or move comfortably. A single small service window now handles both gacha and drink orders, resulting in long delaysāespecially when someone places a large gacha order. During my visit, around ten drink orders appeared to be stalled with no visible progress. Several customers voiced their concerns, but the staff seemed largely indifferent.
After waiting for about 15 minutes, we were informed that our drink was unavailableāsomething that should have been communicated at the time of ordering. No apology or compensation was offered. When we asked for a refund and expressed our frustration, the staff member told us we were āholding her up.ā We werenāt given any proof of refund, only a verbal confirmation.
Itās disappointing to see a place I once really enjoyed become so poorly managed. What used to feel welcoming and efficient now feels disorganised and dismissive toward customers.
As for the gachapon machines, they feel questionable at best. My sister visited a few months ago and received the exact same keychain twice in a rowāof the least popular character. Recently, I spent Ā£6 on a broken Sanrio toy that didnāt even light up as advertised. Itās hard not to feel that the odds or quality arenāt quite as they should be.
The boba itself is decent but nothing specialācertainly not enough to justify the experience or the prices.
Overall, Kissaten remains a cute and aesthetic stop in Soho, but at this point, itās more style than substance. Sadly, itās no longer worth the money or the frustration.
