Chi Lam
Google
I had been to Kitcho apparently almost around 15 years ago closer to when it opened but I guess nothing so absolutely mesmerising that I would have remembered.
We went recently in April of this year as I wanted to treat my partner to a special dinner as it was his first time in Taiwan.
I love these cosy restaurants where you can watch the chef perform his well honed craft and the food was one of the better omakase restaurants I have had.
But maybe at 17,500 for two of us, I expected much better service.
At around 1/3 of the way of our dinner a loud obnoxious man, possibly drunk, came in with his little side piece (to put it politely) and were seated next to us.
Loud, obnoxious and no consideration for the chef or other patrons, they had filled the whole restaurant with their banal yelling, like a 15 year old overexerting bravado to impress.
It completely ruined the whole experience.
I spoke to the waitress to the side and she bravely declared “I know, I agree with you!” (And should I really have initiated this?)
I don’t expect from a Michelin star or one where I am paying a fortune that the staff “agrees with me”. I want them to handle it and to preserve an experience where I could at least enjoy the evening.
Not only was it disrespectful to us, but other patrons and also the chef, which I would have thought at a Japanese restaurant would be steeped in that respect.
I have heard a litany of potential excuses for the restaurant, but to be honest, I can’t think of one that justifies why they could not handle the situation.
Needless I won’t be going back again. Restaurants at this level requires a certain amount of trust, not just of the food but of the service and unfortunately the service was nowhere near what it should have been.