Julie D.
Yelp
I had been going to Justin for almost two years. Lately I've been going in every six weeks to help keep my shape and avoid split ends. I've been pleased with his work for the most part. He has always been nice (although he seemed to always rush me,) his salon is nicely decorated in bougie farmhouse, and I've been told they offer wine to clients.
I had an appointment this past week for a trim. It didn't go well. When he whirled me around in the chair to face to mirror, I was mortified. I honestly didn't know how to react.
Hand to sky, I looked like Garth from Wayne's World. That's not hyperbole.
I asked Justin to fix it, but that didn't do any good at all. I was uncomfortable with telling someone I consider a friend that their work was absolutely terrible. I went home hoping that my eyes were deceiving me. Eventually I examined my hair more closely. It was worse than before. Chunks cut here and there. My once straight bangs were now choppy and extremely uneven. No unity, no flow. Some areas he didn't even touch with the shears. Dead ends all over the place. Just a reminder that I gave him a second chance to "fix" it and he failed, horribly.
At first I felt guilty for not being pleased with Justin's work, but the more I look at what he did, the more displeased I am for trusting him with my hair. I don't know what's going on with Justin these days, it's been a hit or miss lately, but I'm shocked that he found this haircut acceptable. He missed it completely.
Needless to say, I will not be returning to Kith & Kin, much less allowing Justin to touch my hair ever again.
Pictures because it did happen. Photo of my last trim included for reference.
Update 2/2/2021
After posting this review on Facebook, Justin, his husband, and a few of their close friends responded with personal attacks on my character, mental health, and my face. Justin responded with dishonesty, and even went as far as accused me of altered my hair myself to make him look bad. Now it doesn't seem so farfetched that Justin intentionally butchered my hair when I returned for him to fix it from the first cut. Knowing that Justin has been quite capable in the past, I cannot fathom how he would find this cut acceptable. He claims the issue is that I can't ever be happy. Now, after a day of online bullying from him and his crew, Justin intentionally doing this to my hair seems quite plausible. They are threatening to take legal action against me for writing this review. I never expected a business to act so unprofessional. The level of narcissism is honestly quite frightening.
This is an honest review based on my past experience as a client of Justin Manning at Kith and Kin.