Kristen M.
Yelp
Update*
I had a great conversation with the other owner, Eden. We spoke at length about a number of things. I heard the passion in her voice about the community and the desire to be mindful of how feelings can be perceived and project negatively onto her customer base. She spoke about the desire to have a safe space for people of color to get information and services and impressively knew a lot of the gross disparities in communities like the one they are in.
Thank you Eden for having an open and honest conversation with me, not minimizing my feelings and being receptive to my feedback.
Rarely do I feel compelled to write a less than positive review for a business, however, my overall experience has led me to this forum to share my sentiments that would have helped me decide that Kith & Kin was not the venue for me to host my daughter's 1st birthday party.I will preface this by saying that our party was large. We had about 60 - 65 adults and 20 children. The contract was for 50 adults and 25 children. Needless to say, we went a little over, as folks that did not RSVP showed up to celebrate.There were no issues presented during or following the party outside of our guests taking longer than we expected to leave while we were cleaning up. Despite this, during the party Jess looked irritated and afraid; feelings and vibes that a host and business owner should not exude during a party. My initial feeling told me that Jess was uncomfortable to be around so many black people, as there were no actions by guests that would warrant such feelings. Sure, she has black staff members who were an absolute pleasure to work with, but when she built her play space in the middle of North Philadelphia, I wonder if she didn't truly expect the residents of this North Philadelphia community to partake in her space.Putting my initial feelings aside, I called Jess after the party to discuss some concerns and offer my feedback. I complimented her on her space and told her that her discomfort showed. She mentioned capacity being the issue. I suggested that it might have been beneficial to discuss the magnitude of this limit prior to arrival, if it had truly been an issue. I expressed that it may be helpful to be more mindful of her guests and even told her that I want her business to be successful when I wrapped up the conversation.During that call, Jess made it a point to inform me that she "had her husband on call", "I just wanted it to be over", "I felt your party was stressful from the beginning", "guests arriving 30 minutes early felt disrespectful". I blatantly asked her, what she thought would happen that would warrant these feelings and her response... Capacity... yet again. After careful use of words and a little coaching, Jess apologized for letting her feelings transpire to me and put me on edge during the last hour of our party. Our conversation ended, with an offer from Jess for a free month-long membership.Today, nearly 2 weeks later I noticed that our S'more station, which my father built specifically for my daughter's party, and which we intended to donate to her childcare center, was not in the car of the family member who was asked to bring it home. When I called to see if maybe we had left it behind while we were cleaning up and packing our cars, I learned that JESS and LEAH THREW IT AWAY! I spoke to her just 2 days after the event and she mentioned nothing about the item or about us leaving anything there. She was aware that it was an item that we left and did not mention it during our conversation or follow up to see if we had intended to leave it (we didn't). Now that... is DISRESPECT. What infuriates me the most about this situation is that I apologized for the party getting large. I paid her in advance, tipped her and her staff, and worked with my guests to ensure we cleaned up and put everything we could in the trash. I offered to pay her for the extra time for a small number of guests arriving early, as she stated and it feels like she did not feel the need to give me the same respect.