Jenny C.
Yelp
Just a heads up: this K-Mart gets one extra star for making great pizzas most of the time. If there's a main reason that I keep coming back here (Beside the nostalgia factor), it is their pizzas and crazy bread. They tend to make them better than at regular Little Caesar's locations. Plus, there's a soda and icee machine as well - but I'll get to the cons of that later.
As most everyone agrees, Target (And some would argue Wal-Mart), is superior in their customer service and quality. There is a real lack of cashiers, so there may be times where you have to wait in the check out line awhile. The place is not very well organized (Merchandise is all over the place) and some of the employees are not the nicest or most helpful. In their Little Caesar's, while they are in need of new tables and chairs, their pizza is great (Much cheaper than Pizza Hut at Target), so you might not really mind that at the end. However, not everybody who attends you there is friendly, so you have to come on a good day for you get decent service. The soda and icee machines break down all the time, but if you take your pizza to go, that's not really an issue.
I also think they need someone at the fitting rooms (Like Target). The place is a mess and they just leave clothes thrown everywhere. Returning something is also a mixed bag - sometimes you have no problem, sometimes you do and you have to wait a while - sometimes it takes even three people to exchange or return an item (!),
Like i said, another reason to keep coming back is the nostalgia factor. Everything kind of looks as it did when it first opened, and that might put off some customers. If they could only improve customer service and store maintenance - make it look better, some people might actually start to come back. Some things they sell are sometimes cheaper here then in Target or Wal-Mart, so it's best to look at their Weekly Ads.
It's extremely sad to see K-Mart letting their superior competition get the upper hand. It truly used to be a good place, and it can be a good place to have a good pizza, it just needs to improve their maintenance and customer service, perhaps remodel the store if they could. Even a little improvement might go a long way.