Knoops
Chocolate cafe · Richmond ·

Knoops

Chocolate cafe · Richmond ·

Customizable chocolate drinks with 100% cocoa content options

hot chocolate
quality ingredients
friendly staff
43% milk chocolate
maldon sea salt topping
customizable drinks
nutmeg
chocolate drinks
Knoops by null
Knoops by Aleksandra Boruch
Knoops by Aleksandra Boruch
Knoops by Aleksandra Boruch
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null
Knoops by null

Information

1 George St, Richmond TW9 1JY, United Kingdom Get directions

$$

Order delivery
Credit card accepted
Debit card accepted
Contactless accepted
Wheelchair accessible entrance

Information

Static Map

1 George St, Richmond TW9 1JY, United Kingdom Get directions

knoops.com
@knoopschocolate
𝕏
@knoopschocolate

$$

Features

•Credit card accepted
•Debit card accepted
•Contactless accepted
•Wheelchair accessible entrance

Last updated

Jan 20, 2026

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@infatuation
132,814 Postcards · 3,234 Cities

Where To Break Up With Someone In London - London - The Infatuation

"We’re not saying that it would be easier if you could customise your relationship like you can the chocolate drinks at Knoops. But would having a partner who’s smooth and rich, with the right sweet-salty balance be such a bad thing? This Richmond cafe will remind you that your relationship just needed some added spice, as you stare longingly at the nutmeg you forgot to ask for in your hot chocolate. Post-break-up, as you wander around Richmond Park like a lovesick Jane Austen character, ask yourself: did they ever make you feel as good as the oversized marshmallow bobbing about in your tailor-made drink? Didn’t think so." - jake missing, sinead cranna, rianne shlebak

https://www.theinfatuation.com/london/guides/where-to-have-a-break-up-dinner-in-london
Aleksandra Boruch
Knoops
@infatuation
132,814 Postcards · 3,234 Cities

The 6 Best Hot Chocolates In London - London - The Infatuation

"Why We Rate It: For the sea salt topping that makes us feel grown-up Knoops is the answer when you want a chocolatey hit without delay. There are multiple shops around London but our favourite is the Richmond location. Getting your drink to go and walking to Richmond Park is the move. You can choose the percentage of cocoa content, spices, and type of milk but our order is always 43% milk chocolate. It’s sweet but not cloying, so you still get hints of nuttiness coming through. Get the Maldon sea salt topping too. It keeps the sweetness in check and makes you feel like a proper adult." - rianne shlebak, sinead cranna

https://www.theinfatuation.com/london/guides/best-hot-chocolate-london
Aleksandra Boruch
Knoops
@infatuation
132,814 Postcards · 3,234 Cities

Knoops Richmond - Review - Richmond - London - The Infatuation

"Knoops is a bright, airy cafe specialising in chocolate drinks for control freaks. There’s a percentage of cocoa content to match all your moods—like the extra sweet 27% white chocolate, brooding 80% extra dark chocolate for a hoodie pulled up around your face kind of day, or an approachable 43% milk chocolate. You can also add spices (we like nutmeg and cinnamon), choose whether you want your drink hot or cold, and select your milk too. They have spots all over London but our favourite is the Richmond location. There are a couple of stools inside, but getting your drink to go and walking to Richmond Park is the move. Our go-to order is always 43% milk chocolate with nutmeg. It’s sweet but not cloying, so you still get hints of nuttiness coming through. Get the Maldon sea salt topping too, which keeps the sweetness in check. photo credit: Aleksandra Boruch photo credit: Aleksandra Boruch" - Sinéad Cranna

https://www.theinfatuation.com/london/reviews/knoops-richmond
Aleksandra Boruch
Knoops

Ivan B.

Google
Knoops in Richmond is truly my favourite spot! The team is always warm, friendly, and welcoming. Joshua, Louis, and Oksana are absolutely brilliant, they all know my order and make the perfect hot chocolate every single time. The service is top-notch, the quality is always consistent, and I feel right at home whenever I step in. Highly recommend!

aiyana S.

Google
Great service and great accommodating staff, I arrived 5 minutes before closing and the staff was still calm and composed whilst serving the high quality chocolate drinks. I think the service is great as they still offered to create the drinks despite the tight closing time and would highly recommend this place. The chocolate drinks were rich and creamy with undertones of caramel and definitely worth giving a visit when in the area

Cristina

Google
I’ve been going to Richmond Knoops for 3 years now regularly. They Were great. After a while the management changed and it went down (when I made my first complaint) then they improved and now they seem to go down again - the girl doesn’t know how to make hot chocolate let alone with “flavours” and also doesn’t put enough chocolate so the main thing you drink and taste is milk. I always ask the same one 43 with cardamom - the last few times (sadly) she made it for me it was horrible - just hot milk with no taste of cardamom or chocolate for that matter. And when you ask politely for it to be remade - she gives you such attitude one just doesn’t want to go back. Please teach and train your staff to make hot chocolate you advertise because £6.50 for a cup of hot milk is unacceptable.

Marta D

Google
Went to Knoops Richmond several times. Ordered hot chocolates, Dubai Hot Chocolate, Matcha Latte, pastry/desserts, etc. The Dubai Hot Chocolate was good. The hot chocolate sometimes really good, sometimes not too good. The Matcha Latte was ok. Seating area is only available indoor, with limited space. Wheelchair accessibility is not available. Toilets for customers are not available.

Ronald G.

Google
Very good service and friendly staff. I visited Knoops on a recommendation, and it’s definitely a place I’ll return to and recommend! Thank you, Oksana — the hot chocolate was delicious!

Laszlo T.

Google
Customer service is effectively non-existent. The phone number doesn’t work, emails go unanswered, and there’s been no acknowledgement at all. Two days after ordering, the item hasn’t even been dispatched—despite paying for next-day delivery. Simply unacceptable.This review is about an online order - but again, couldn't even find where to leave a review for that as website and contact section is just there for decoration. I asked for a refund - lets see when I get my money back. If you ever thought to use them for a Christmas gift - AVOID.

Monique R.

Google
I absolutely love place. Everything's really hygienic and staff is well informed . The shakes and ice creams are absolutely delicious

F. K.

Google
I've walker past this mystery place several times and everytime the queue stretched around the corner. When I went for an early morning walk to my surprise it was open and no queue. When you enter the place there is no mention this place is a mecca for hot chocolate, I though it was just one of those pop up trendy coffee shop. When I eventually found out it was a hot chocolate I got excited. I've never seen so many different type of chocolate to basically make hot chocolate. The best thing is they don't only do hot drinks 😜 but also cold drinks. Unless you know the different type of chocolate with a particular flavour. Making sense of what to get is confusing and tough. There is instruction / recommendation but I was to tired for that so I asked the guy to surprise me. Don't get me wrong I love milkshakes and I like milk chocolate but then one I got was really good but in the end it was filling and make too sweet. I love the place, the staff was interactive to get an idea of what type of drink I would enjoy and to be the chocolate concept and being a chocolate lover chocolate, I was in heaven. The only thing that might be a struggle for some is deciding on what to get and get it right. I also think it was a bit pricey but you definitely know the moneys worth.