Jim D.
Yelp
Just Ok. Potential is there - but....
I was headed home to watch the Bills in the playoffs....was going to just make food, but you know - support local business, so I have been thinking about this place -let's stop in. The headline of this review is - could be a massive hit, but some strange practices will doom this place to - "so-so".....would not go out of my way to come here again.....
Let's start with the good - Extremely clean. Good covid precautions. The menu is decent. Plenty there. Love the Zappos chips. The staff - really all student types is friendly enough - maybe new, so not totally great at this but friendly. The bread was good, Fresh. The meat was good, tasted high quality.
OK here is the silly stuff - I read some of the past reviews - and it seems obvious to correct some of this stuff- why don't they? I do not know.....It's higher end pricing for sure....Regular sub, make it a combo - at base price you are in the 13-14 bucks....that's a lot for a sandwich chips and a drink. The idea you gotta pay a quarter extra for other toppings is just silly. I mean come on - stop it. You can make it a combo with a regular but not a mine - again, stop it - you are just limiting how you can make money.
So on top of negotiating the menu, I have to negotiate ordering - (noisy, cashier can't hear with the plexiglass, rules, rules, rules....not the best customer experience....how about - sure, it's a sandwich (not brain surgery), we can make you what you want.....and won't nickel and dime you......how hard is that.
I think overall, this is a competitive space - Subway, Publix, Jersey Mike's and yes there is some quality distinction but the price distinction is much much more. It's so easy to make people flock to your place, especially when it has potential. It's also easy to make your place irrelevant with silly practices that may make sense on paper but make no sense in real life.
I hope the owner takes the feedback from this site.....it will be so easy to make this place a knockout.
Hope you guys figure it out.