KOALA

Rented a room for a week through Airbnb that had issue after issue with amenities - water was shut off at one point and WiFi barely worked. When I contacted Koala they were barely responsive and utterly unhelpful. They told me I need to contact the hotel. The hotel wouldn’t talk to me because I’m not the owner. Just an absolute nightmare of a situation. No one would take ownership. Ended up reporting the owner to Airbnb and the hotel - it is a breach of contract to have their timeshare listed on Airbnb.

Koala was absolutely amazing to book a vacation with at Wyndham ocean walk! Natasha and her team are amazing! She went out of way to make sure my reservation was 100%. I needed to check in 2 days late and she helped me to make this happen! I will definitely book with Koala again! Thank you so much!!!

Fantastic customer service! Its so refreshing to call and speak to a real, live person and be treated like they genuinely care. When the resort made a mistake on my reservation, Koala went out of their way to find a solution, even though it wasn't their fault. I would definitely book through Koala again.

***UPDATE Go Koala found a reservation for the dates we had previously lost due to a dishonest host. We are currently working with their customer service team to book this vacation and are looking forward to this trip.*** We had a very frustrating experience booking through Koala. Despite the website stating that hosts and listings are verified. In our case they were not (Due to a dishonest host who has since been banned). It was frustrating because this became known only after we paid, our booking confirmed and after we booked flights and a car rental, that were non-refundable. After all this the host then informed us the listing was no longer available. Which according to Koala they were not supposed to be able to do and we were left scrambling.

Stayed in a deluxe 2 bedroom unit in Orlando. The resort was very nice and the condo very clean with everything as expected. We had delay our arrival a day due to a hurricane coming through but they were very accommodating. I was just notified of a refund for one night and I didn't even ask! What awesome customer service!

I am so thrilled with Koala as a timeshare owner of Shell points. I had a week at Peacock Suites in Anaheim that I forgot to cancel. I was within the penalty cancellation period, which would mean a loss of a significant number of my Shell points. Instead of cancelling and losing points, I listed it on Koala. It was verified within a few hours. Just a few days later, my week rented with Koala. I am thrilled with Koala. I have tried Redweek for the rentals I have for Peacock Suites and have had little success. I love that Koala has protection for me as an owner as well. If a renter damages the unit, the company has insurance to cover the damage. That's another worry I do not have. It's great for my peace of mind. With no upfront fees and the wide audience Koala seems to attract, I see no reason to use other rentals sites for my other rentals. I have now had 8 successful rentals through Koala.

Amazing service from Koala...so rare!! I booked one of Koala's properties through Airbnb but soon realised I'd booked the wrong dates. I called Koala's Brooklyn number in the late afternoon US time/evening UK time shortly after making the booking. Despite my query relating to the Airbnb platform, Natasa took the time to listen to my query and assure me she understood the urgency, due to airbnb's cancellation charges. Natasa assured me she would speak to the right team and I would hear back from someone in the next hour. Less than 15 minutes later Gwen messaged me on Airbnb to explain how to cancel the booking to get the full refund, as I had only booked a couple of hours before. Gwen was incredibly helpful and the full refund was issued very quicky. Natasa then helped me to rebook my stay for the right dates. My family and I are very much looking forward to our stay in a Koala property! Outstanding service from Koala that is so rare nowadays. Thank you

We were so thrilled to find KOALA and their resort bookings for our upcoming trip to Kona. We booked into our favorite stay, saving over $1000 dollars with KOALAs amazing rates. We were taking our dear friends on their first trip to the Islands. Sadly, a month ago, our friends now in their 80s, both began experiencing serious health complications. With tears in their eyes, they told us they wouldn't be healthy enough to go. Reluctantly, we called KOALA headquarters today and Natasha was so kind, understanding and gave us exact information on our refund details. I've rarely experienced such excellence in service - especially regarding a refund. They have earned our repeat business and I hope this review gives you confidence to book your stays with them. Thank you Natasha, and thank you KOALA! YOU WILL HAVE OUR FUTURE BUSINESS!